Software Support Consultant in Bradford
Software Support Consultant in Bradford

Software Support Consultant in Bradford

Bradford Full-Time 28800 - 43200 £ / year (est.) No home office possible
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At a Glance

  • Tasks: Join a dynamic team providing 1st line technical support for travel management software.
  • Company: Be part of a leading global travel management company with over 30 years of experience.
  • Benefits: Enjoy flexible working hours, including remote work options and a strong learning and development package.
  • Why this job: This role offers growth opportunities in a collaborative culture focused on customer satisfaction.
  • Qualifications: At least 12 months in a technical support role, ideally with Sabre GDS or similar experience.
  • Other info: A customer-first approach is essential, with a mix of office and home working.

The predicted salary is between 28800 - 43200 £ per year.

An exciting opportunity has arisen to join one of the worlds leading travel management companies operating from a central Bradford location.

You will be joining a small team of online support and business support coordinators to manage both internal and external customers dealing with 1st line technical support including troubleshooting and system functionality.

This is a customer facing role so good presentation and communication skills are a key requisite for this position and would potentially suit someone from a travel booking background or technical support role.

The company


My client operates across 4 continents and a global player in travel management software with over 30 years industry experience.

The company culture is one that includes collaboration and opportunity to grow, this also includes a learning and development package to support employees in their own personal development.

A strong customer focused and marketing leading business with continued year on year growth across the UK and internationally.

The role


At least 12 months experience working in a similar technical support role, including the delivery of exceptional customer service for online systems and booking tools

Ability to monitor and manage support queries, ensuring timely resolutions and proper escalation is adhered to across company processes and procedures

You will be responsible for client queries such as technical and system issues including change requests, whilst liaising with key internal stakeholders

Strong troubleshooting knowledge of client queries in relation to system related updates and maintenance, these include system configuration and CRM system knowledge (ideally Sabre GDS / Concur)

Professional customer focused approach to dealing with client calls and technical queries by agreeing to set timescales for resolutions, also ensuring relevant information is gathered providing regular updates on the issues raised

A flexible approach to working hours to ensure a customer first approach and requires 4 day working in the Bradford office with 1 day working from home

Ideally worked in a 1st line technical support environment preferably Sabre GDS or similar travel system knowledge (highly desirable)

A willingness to continuously learn and develop new skills and confident in taking on challenging task and client requests

Software Support Consultant in Bradford employer: Major Recruitment

Join a leading travel management company in Bradford, where collaboration and personal growth are at the heart of our culture. With over 30 years of industry experience, we offer a supportive environment that prioritises exceptional customer service and provides comprehensive learning and development opportunities. Enjoy the benefits of a flexible working arrangement, allowing you to balance your professional and personal life while being part of a dynamic team dedicated to delivering top-notch technical support.
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Contact Detail:

Major Recruitment Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land Software Support Consultant in Bradford

✨Tip Number 1

Familiarise yourself with the travel management software, especially Sabre GDS and Concur. Understanding these systems will not only boost your confidence during interviews but also demonstrate your commitment to the role.

✨Tip Number 2

Brush up on your troubleshooting skills. Practice common technical support scenarios that you might encounter in a first-line support role, as this will help you articulate your problem-solving abilities effectively.

✨Tip Number 3

Prepare to showcase your customer service experience. Think of specific examples where you've gone above and beyond for a customer, as this will highlight your customer-focused approach that the company values.

✨Tip Number 4

Network with current or former employees of the company if possible. They can provide insights into the company culture and expectations, which can be invaluable during your interview process.

We think you need these skills to ace Software Support Consultant in Bradford

Technical Support Experience
Customer Service Skills
Troubleshooting Skills
System Functionality Knowledge
CRM System Knowledge (preferably Sabre GDS / Concur)
Communication Skills
Presentation Skills
Problem-Solving Skills
Time Management
Ability to Manage Support Queries
Flexibility in Working Hours
Attention to Detail
Collaboration Skills
Willingness to Learn and Develop
Client Relationship Management

Some tips for your application 🫡

Tailor Your CV: Make sure your CV highlights relevant experience in technical support and customer service. Emphasise any previous roles in travel booking or similar environments, and showcase your troubleshooting skills.

Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for the travel industry and your ability to provide exceptional customer service. Mention specific experiences where you successfully resolved technical issues or supported clients.

Highlight Communication Skills: Since this role requires strong communication skills, include examples in your application that demonstrate your ability to communicate effectively with customers and internal teams, especially in a technical context.

Show Willingness to Learn: Express your eagerness to learn and develop new skills in your application. Mention any relevant training or certifications you have completed, particularly in systems like Sabre GDS or Concur, to show you are proactive about your professional growth.

How to prepare for a job interview at Major Recruitment

✨Showcase Your Technical Knowledge

Make sure to brush up on your technical skills, especially if you have experience with systems like Sabre GDS or Concur. Be prepared to discuss specific troubleshooting scenarios you've encountered in previous roles and how you resolved them.

✨Demonstrate Customer Service Skills

Since this role is customer-facing, highlight your experience in delivering exceptional customer service. Share examples of how you've handled difficult client queries and the steps you took to ensure their satisfaction.

✨Prepare for Scenario-Based Questions

Expect questions that assess your problem-solving abilities. Prepare for scenario-based questions where you might need to explain how you would handle a specific technical issue or client request, showcasing your analytical thinking.

✨Emphasise Your Willingness to Learn

The company values continuous learning and development. Be ready to discuss how you’ve pursued personal development in the past and express your enthusiasm for acquiring new skills relevant to the role.

Software Support Consultant in Bradford
Major Recruitment
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