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- Tasks: Manage service contracts, ensuring customer satisfaction and efficient processes.
- Company: Join a well-established engineering company in Leicester with a strong reputation.
- Benefits: Enjoy a dynamic work environment with opportunities for professional growth.
- Why this job: Be part of a collaborative team that values continuous improvement and customer relationships.
- Qualifications: Degree/HND or HNC required, with 3 years of relevant experience preferred.
- Other info: Occasional travel to customer sites may be necessary.
The predicted salary is between 30000 - 42000 £ per year.
A Contracts Specialist with experience of managing Service contracts is needed by an Engineering company in the Leicester area to cover a 9 month maternity leave. You will be supporting a busy service and commercial team to ensure service contracts are handled appropriately.
Your key responsibilities will be:
- Develop an in-depth understanding of our product portfolio and collaborate with key teams to ensure alignment with Customer requirements, Pricing strategy, and Terms & Conditions for service offerings.
- Owning the Handover process for Service Contracts, from Inquiry To Order to Remittance, which involves reviewing contracts and proposals, entering orders in SAP, and managing various related activities like billing, revenue recognition plans, and database updates.
- Building and nurturing strong customer relationships, ensuring efficient and effective contract management processes, addressing customer concerns promptly, and enhancing overall satisfaction levels.
- Collaborating closely with different departments to guarantee timely and accurate services are rendered to customers according to contract terms.
- Optimizing revenue recognition and billing milestones and overseeing contract margins to ensure profitability, increasing renewal rates and closely monitoring costs to identify appropriate savings.
- Upholding meticulous records of contract-related information.
- Championing a culture of continuous improvement by identifying and addressing technical and commercial risks, implementing best practices, and providing valuable recommendations for service, engineering, and product management teams to excel in executing service contracts effectively.
- Ensuring positive cash flow within contracts by promptly addressing and resolving any invoice disputes and effectively facilitating on-time payments from customers.
The successful candidate will ideally be Degree / HND or HNC qualified and ideally have 3 years experience of managing service contracts in an engineering environment. You will need to be able to travel to customer sites on occasion and have a high level of familiarity with MS Office products and ERP / MRP systems with SAP an advantage.
This is an interesting and varied role with an established engineering company.
Service Contracts Administrator employer: Major Recruitment
Contact Detail:
Major Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Contracts Administrator
✨Tip Number 1
Familiarise yourself with SAP and other ERP/MRP systems, as this role heavily relies on these tools for managing service contracts. Consider taking a short online course or tutorial to boost your confidence and demonstrate your commitment to mastering the necessary software.
✨Tip Number 2
Research the engineering company’s product portfolio thoroughly. Understanding their offerings will not only help you in interviews but also show that you’re genuinely interested in the role and can align customer requirements with their services.
✨Tip Number 3
Network with professionals in the engineering sector, especially those who have experience in contract management. Engaging with them on platforms like LinkedIn can provide insights into the role and may even lead to referrals.
✨Tip Number 4
Prepare to discuss how you would handle customer relationships and resolve disputes effectively. Think of examples from your past experiences where you successfully managed similar situations, as this will highlight your problem-solving skills and customer focus.
We think you need these skills to ace Service Contracts Administrator
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Service Contracts Administrator position. Understand the key responsibilities and required qualifications to tailor your application accordingly.
Tailor Your CV: Customise your CV to highlight relevant experience in managing service contracts, particularly in an engineering environment. Emphasise your familiarity with ERP/MRP systems and any specific achievements that demonstrate your ability to optimise contract management processes.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of the role and how your skills align with the company's needs. Mention your experience with customer relationship management and your ability to handle contract-related challenges effectively.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for the role of a Service Contracts Administrator.
How to prepare for a job interview at Major Recruitment
✨Know Your Contracts
Make sure you have a solid understanding of service contracts and the specific requirements of the role. Familiarise yourself with common terms and conditions, as well as the company's product portfolio, so you can discuss them confidently during the interview.
✨Demonstrate Relationship-Building Skills
Since the role involves nurturing customer relationships, be prepared to share examples of how you've successfully managed client interactions in the past. Highlight your communication skills and ability to address concerns promptly.
✨Showcase Your Technical Knowledge
Be ready to discuss your experience with ERP/MRP systems, particularly SAP. If you have any specific examples of how you've used these systems to manage contracts or improve processes, make sure to mention them.
✨Emphasise Continuous Improvement
The company values a culture of continuous improvement, so think about instances where you've identified risks or implemented best practices in your previous roles. Be prepared to suggest how you could contribute to this culture in the new position.
