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- Tasks: Provide IT support and troubleshoot technical issues across multiple sites.
- Company: Join a leading global player in the FMCG and Food Manufacturing sector.
- Benefits: Enjoy 25 days annual leave, public holidays, and ongoing training opportunities.
- Why this job: Gain hands-on experience with core networking systems and enhance your IT skills.
- Qualifications: Experience in IT support, knowledge of O365, Windows 10, and networking basics.
- Other info: Work onsite 5 days a week in a dynamic and collaborative environment.
The predicted salary is between 36000 - 60000 £ per year.
Major IT have partnered with a global player in the FMCG and Food Manufacturing business. As a business, my client operates across 8 national UK sites covering international food production and supply chain management into 17 countries worldwide. This is a brand new role to bring inhouse a fully functional IT specialist team to support my clients 3 core sites in Glasgow, Scunthorpe and Burton.
The ideal person will come from a similar IT technical support vertical, ideally with some commercial troubleshooting of 1st or 2nd line level enquiries, with working knowledge of O365, Windows 10 including servers 2016/19 and firewall security exposure. You will have a proven ability to problem solve and work effectively with the internal teams including close collaboration with the IT manager based at the Burton office.
This is an opportunity to gain wider experience working with core networking systems including routers, switches, WiFi backups and VOIP systems. Additionally, you will support the technical estate from desktops, laptops, printers, scanners, touchscreens and internal telephone systems.
My client operates a JIRA system to manage the service desk tickets and to ensure requests are responded to within agreed SLAs. It would also be great to hear from anyone that has core networking exposure of CISCO and DNS / DHCP knowledge.
Due to the role and location, you will need access to a car and will require someone to be onsite 5 days per week.
Benefits:- 25 Days Annual Leave
- 8 public holidays
- Standard Pension Scheme
- Ongoing Training & Development
- Industry certifications CCNA or Network
IT Support Engineer employer: Major Recruitment
Contact Detail:
Major Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Engineer
✨Tip Number 1
Network like a pro! Attend industry meetups or online webinars related to IT support. You never know who you might bump into – it could be your future boss or a colleague who can refer you!
✨Tip Number 2
Show off your skills! Create a personal project or contribute to open-source projects that showcase your troubleshooting abilities and knowledge of O365, Windows 10, and networking systems. This will make you stand out in interviews.
✨Tip Number 3
Prepare for the interview by brushing up on common IT support scenarios. Think about how you would handle 1st or 2nd line enquiries and be ready to discuss your problem-solving strategies with real examples.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace IT Support Engineer
Some tips for your application 🫡
Read the Job Description Thoroughly: Before you start your application, make sure to read the job description carefully. We want to see that you understand what the role entails and how your skills align with the requirements. Highlighting relevant experience will make your application stand out!
Tailor Your CV and Cover Letter: Don’t just send a generic CV! We love it when applicants tailor their documents to match the job. Use keywords from the job description, especially around IT support and troubleshooting, to show us you’re the perfect fit for the role.
Show Off Your Problem-Solving Skills: Since this role involves a lot of troubleshooting, make sure to include examples of how you've solved technical issues in the past. We want to see your thought process and how you approach challenges, so don’t hold back!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss any important updates. Plus, it’s super easy!
How to prepare for a job interview at Major Recruitment
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of O365, Windows 10, and server management. Be ready to discuss your experience with troubleshooting 1st and 2nd line issues, as well as any exposure to firewall security. The more specific examples you can provide, the better!
✨Familiarise Yourself with JIRA
Since the company uses JIRA for managing service desk tickets, it’s a good idea to get comfortable with it before the interview. If you have experience with similar ticketing systems, be prepared to share how you’ve used them to manage SLAs and resolve issues efficiently.
✨Showcase Your Problem-Solving Skills
Prepare to discuss specific instances where you've successfully solved technical problems. Think about challenges you've faced in previous roles and how you collaborated with teams to find solutions. This will demonstrate your ability to work effectively with internal teams.
✨Highlight Networking Knowledge
If you have experience with networking systems, especially with CISCO, DNS, or DHCP, make sure to highlight that during your interview. Discuss any relevant projects or tasks you've completed that involved routers, switches, or VOIP systems to show your hands-on experience.
