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- Tasks: Provide 1st/2nd line IT support and troubleshoot technical issues.
- Company: Join a global leader in FMCG and Food Manufacturing.
- Benefits: 25 days annual leave, pension scheme, and ongoing training.
- Why this job: Gain hands-on experience with cutting-edge networking systems and technologies.
- Qualifications: Experience in IT support, knowledge of O365, Windows 10, and networking.
- Other info: Work onsite in a dynamic environment with great career growth potential.
The predicted salary is between 24000 - 36000 £ per year.
Major IT have partnered with a global player in the FMCG and Food Manufacturing business. As a business, my client operates across 8 national UK sites covering international food production and supply chain management into 17 countries worldwide. This is a brand new role to bring inhouse a fully functional IT specialist team to support my clients 3 core sites in Glasgow, Scunthorpe and Burton.
The ideal person will come from a similar IT technical support vertical, ideally with some commercial troubleshooting of 1st or 2nd line level enquiries, with working knowledge of O365, Windows 10 including servers 2016/19 and firewall security exposure. You will have a proven ability to problem solve and work effectively with the internals teams including close collaboration with the IT manager based at the Burton office.
This is an opportunity to gain wider experience working with core networking systems including routers, switches, WiFi backups and VOIP systems. Additional to this, you will support the technical estate from desktops, laptops, printers, scanners, touchscreens and internal telephone systems.
My client operates a JIRA system to manage the service desk tickets and to ensure requests are responded to within agreed SLA’s. It would also be great to hear from anyone that has core networking exposure of CISCO and DNS / DHCP knowledge.
Due to the role and location, you will need access to a car and will require someone to be onsite 5 days per week.
Benefits:
- 25 Days Annual Leave + 8 public holidays
- Standard Pension Scheme
- Ongoing Training & Development
- Industry certifications – CCNA or Network+
Information Technology Technical Specialist employer: Major Recruitment
Contact Detail:
Major Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Information Technology Technical Specialist
✨Tip Number 1
Network like a pro! Get out there and connect with people in the IT industry. Attend local meetups or tech events in Glasgow, Scunthorpe, or Burton. You never know who might have a lead on that perfect job!
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your IT projects and troubleshooting successes. This can really set you apart from other candidates when you're applying through our website.
✨Tip Number 3
Prepare for those interviews! Brush up on your knowledge of O365, Windows 10, and networking basics. Practice common technical questions and scenarios you might face, especially around JIRA and service desk management.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’re the best fit for the team!
We think you need these skills to ace Information Technology Technical Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with 1st and 2nd line support, especially with O365 and Windows 10. We want to see how your skills match the role, so don’t be shy about showcasing your troubleshooting abilities!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re excited about this role and how your background in IT aligns with our needs. Let us know how you can contribute to our team and the projects we’re working on.
Showcase Your Problem-Solving Skills: In your application, include examples of how you've tackled technical issues in the past. We love seeing candidates who can think on their feet and resolve problems efficiently, so share those success stories!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It helps us keep track of applications and ensures you get the best chance to join our fantastic team!
How to prepare for a job interview at Major Recruitment
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of O365, Windows 10, and server management. Be ready to discuss your experience with troubleshooting 1st and 2nd line issues, as well as any exposure to firewall security. The more specific examples you can provide, the better!
✨Showcase Your Problem-Solving Skills
Prepare to share instances where you've successfully resolved technical issues. Think about how you collaborated with teams in the past, especially with IT managers or colleagues. This will demonstrate your ability to work effectively within a team and tackle challenges head-on.
✨Familiarise Yourself with JIRA
Since the company uses JIRA for managing service desk tickets, it’s a good idea to get comfortable with it. If you have experience using similar systems, be sure to mention that. Highlighting your ability to manage requests within SLAs will show you're ready to hit the ground running.
✨Understand Networking Basics
If you have any knowledge of networking systems like routers, switches, and VOIP, make sure to bring that up. Even if you’re not an expert, showing a willingness to learn and grow in areas like CISCO and DNS/DHCP will impress the interviewers and demonstrate your commitment to the role.