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- Tasks: Provide IT support and troubleshoot technical issues across multiple sites.
- Company: Join a leading global player in the FMCG and Food Manufacturing sector.
- Benefits: Enjoy 25 days annual leave, pension scheme, and ongoing training opportunities.
- Why this job: Gain hands-on experience with networking systems and enhance your IT skills.
- Qualifications: Experience in IT support, knowledge of O365, Windows 10, and networking basics.
- Other info: Work onsite 5 days a week and collaborate closely with a dynamic team.
The predicted salary is between 36000 - 60000 £ per year.
Major IT have partnered with a global player in the FMCG and Food Manufacturing business. As a business, my client operates across 8 national UK sites covering international food production and supply chain management into 17 countries worldwide. This is a brand new role to bring inhouse a fully functional IT specialist team to support my clients 3 core sites in Glasgow, Scunthorpe and Burton.
The ideal person will come from a similar IT technical support vertical, ideally with some commercial troubleshooting of 1st or 2nd line level enquiries, with working knowledge of O365, Windows 10 including servers 2016/19 and firewall security exposure. You will have a proven ability to problem solve and work effectively with the internals teams including close collaboration with the IT manager based at the Burton office.
This is an opportunity to gain wider experience working with core networking systems including routers, switches, WiFi backups and VOIP systems. Additional to this, you will support the technical estate from desktops, laptops, printers, scanners, touchscreens and internal telephone systems.
My client operates a JIRA system to manage the service desk tickets and to ensure requests are responded to within agreed SLAs. It would also be great to hear from anyone that has core networking exposure of CISCO and DNS / DHCP knowledge.
Due to the role and location, you will need access to a car and will require someone to be onsite 5 days per week.
Benefits:
- 25 Days Annual Leave + 8 public holidays
- Standard Pension Scheme
- Ongoing Training & Development
- Industry certifications CCNA or Network+
IT Support Engineer in Glasgow employer: Major Recruitment
Contact Detail:
Major Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Engineer in Glasgow
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local meetups or webinars, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your skills! Create a portfolio or a personal project that highlights your troubleshooting abilities and technical knowledge. This can be a great conversation starter during interviews and shows you’re proactive.
✨Tip Number 3
Prepare for the interview by brushing up on common IT support scenarios. Think about how you’d handle specific issues related to O365, Windows 10, and networking. Practice makes perfect, so run through some mock interviews with friends!
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of resources to help you land that IT Support Engineer role. Plus, it’s a great way to show your enthusiasm for joining our team!
We think you need these skills to ace IT Support Engineer in Glasgow
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in IT support, especially with O365 and Windows 10. We want to see how your skills match the job description, so don’t be shy about showcasing your troubleshooting abilities!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. Mention your experience with JIRA and any networking knowledge you have, as these are key for us.
Showcase Problem-Solving Skills: In your application, give examples of how you've tackled technical issues in the past. We love seeing candidates who can think on their feet and resolve problems efficiently!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at Major Recruitment
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of O365, Windows 10, and server management. Be ready to discuss your experience with troubleshooting 1st and 2nd line issues, as well as any exposure to firewall security. The more specific examples you can provide, the better!
✨Familiarise Yourself with JIRA
Since the company uses JIRA for managing service desk tickets, it’s a good idea to get comfortable with it before the interview. If you’ve used similar systems, be prepared to talk about how you managed tickets and ensured SLAs were met.
✨Show Off Your Problem-Solving Skills
Prepare to share specific instances where you successfully solved technical problems. Think about challenges you faced in previous roles and how you collaborated with teams to find solutions. This will demonstrate your ability to work effectively with internal teams.
✨Highlight Networking Knowledge
If you have experience with networking systems, especially with CISCO, DNS, or DHCP, make sure to mention it. This role offers the chance to work with core networking systems, so showing your familiarity will definitely give you an edge.
