At a Glance
- Tasks: Coordinate customer operations and ensure smooth order flow from start to finish.
- Company: Join a professional team in a dynamic Tamworth-based company.
- Benefits: Monday to Friday hours, competitive salary, and a supportive work environment.
- Other info: Opportunity for growth in a fast-paced, collaborative setting.
- Why this job: Be the key player in enhancing customer satisfaction and operational efficiency.
- Qualifications: Experience in customer service coordination and strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
Major Recruitment Oldbury are delighted to be recruiting for our professional Tamworth based client who are seeking an experienced Customer Service Coordinator to join their busy team.
This is a coordination role at the centre of customer operations.
You will help make sure customer work moves cleanly from order readiness through booking, delivery, close-out, and follow-up.
You will work with Sales, Account Management, Customer Success, Technical Support, Field Operations, Laboratory Operations, Logistics, and Finance.
This role is not general office admin.
It is about owning the customer coordination flow: checking information, confirming dates, chasing actions, keeping records up to date, and making sure blocked work is escalated before it becomes a customer problem.
The role is office based and the hours are Monday to Friday 9am to 5pm.
Duties and tasks will include
- Coordinating customer-facing operational activity.
- Checking that order and handover information is complete.
- Chasing missing customer information such as contacts, asset details, locations, and site requirements.
- Coordinating bookings for site visits, installations, calibration visits, training, and planned service activity.
- Sending clear customer confirmations, reminders, and updates.
- Coordinating report and certificate issue once approved by the technical owner.
- Tracking post-visit actions and follow-up wo...
