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- Tasks: Provide exceptional customer service and administrative support in a friendly team.
- Company: Established company in the leisure supply chain industry, located in Telford.
- Benefits: Starting salary of £26,500, increasing to £27,000 after probation, plus 23 days leave.
- Why this job: Join a dynamic team and make a difference in customer satisfaction.
- Qualifications: 5 years experience in customer service or administration, strong communication skills.
- Other info: Fast-paced environment with opportunities for growth and development.
The predicted salary is between 22000 - 27000 £ per year.
We are currently recruiting for a Customer Services Administration for an established company, located on Stafford Park in Telford, within the leisure supply chain industry. This is an exciting, varied position within a friendly small team providing exceptional customer service and administrative support to valued customers.
Starting salary £26,500pa increasing to £27,000pa after successful 6 month probation. Monday-Friday, 37.5 hours per week. 23 days annual leave + bank holidays. Company Pension.
Responsibilities Include:
- Handling enquiries and complaints via telephone and email
- Managing claims with factories for damaged/faulty goods
- Accurately maintain records on the CRM system
- Packing and despatching of spare parts
- Providing administrative tasks for the Sales and Marketing teams when required
- Booking in deliveries
Skills and Experience:
- Minimum 5 years experience in a customer service/administrator or similar role
- Ability to adapt to changing priorities and work well in a fast-paced environment
- Confident, outgoing with excellent organisational skills
- Strong verbal and written communication skills
- Experience of MS Office
For more information, please call Major Recruitment Telford. We will carefully consider your application and advise you if we are able to progress with your application within 3 working days. If you do not hear from us within this time, your details will not be retained. If you are not successful on this occasion, please continue to apply to future roles we advertise.
Major Recruitment are an employment agency working on behalf of our client. Should you be seeking a new permanent position, temporary assignment or contract you will find our staff professional and courteous and our interview process straightforward.
We are located in thriving Telford, and we focus on jobs in Shropshire, Staffordshire, North Wales and Wolverhampton. Major Recruitment specialise in industrial, commercial, driving and technical recruitment.
Customer Services Administration in Telford employer: Major Recruitment Telford
Contact Detail:
Major Recruitment Telford Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Administration in Telford
✨Tip Number 1
Get to know the company before your interview! Research their values, mission, and recent news. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. The more comfortable you are with your responses, the more confident you'll feel during the actual interview.
✨Tip Number 3
Dress the part! Make sure you look professional and appropriate for the role. First impressions matter, so put in the effort to present yourself well.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in showing your appreciation and keeping you fresh in their minds. Plus, it’s a great chance to reiterate your enthusiasm for the role!
We think you need these skills to ace Customer Services Administration in Telford
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Services Administration role. Highlight your relevant experience in customer service and administration, and show us how you can bring value to our team.
Show Off Your Skills: We want to see your strong verbal and written communication skills shine through. Use clear and concise language in your application, and don’t forget to mention your experience with MS Office – it’s a must for this role!
Be Personable: Since we’re a friendly small team, let your personality come through in your application. Share a bit about yourself and why you’re excited about the opportunity to work with us in the leisure supply chain industry.
Apply Through Our Website: To make sure your application gets to us directly, apply through our website. It’s the best way for us to keep track of your application and ensure you’re considered for the role!
How to prepare for a job interview at Major Recruitment Telford
✨Know Your Customer Service Basics
Brush up on your customer service principles before the interview. Be ready to discuss how you've handled enquiries and complaints in the past, as this role heavily relies on those skills. Think of specific examples that showcase your ability to resolve issues effectively.
✨Familiarise Yourself with CRM Systems
Since maintaining records on a CRM system is part of the job, it’s a good idea to familiarise yourself with common CRM software. If you have experience with any specific systems, be prepared to talk about how you used them to improve efficiency or customer satisfaction.
✨Demonstrate Your Organisational Skills
This position requires excellent organisational skills, so come prepared with examples of how you've managed multiple tasks or priorities in a fast-paced environment. You could even mention how you’ve adapted to changing situations in previous roles.
✨Show Off Your Communication Skills
Strong verbal and written communication skills are essential for this role. Practice articulating your thoughts clearly and concisely. During the interview, make sure to listen actively and respond thoughtfully to questions, demonstrating your ability to communicate effectively.
