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- Tasks: Provide exceptional customer service and administrative support in a friendly team.
- Company: Well-established company located in Stafford Park, Telford.
- Benefits: Starting salary of £26,500, increasing to £27,000 after probation, plus 23 days leave.
- Why this job: Join a dynamic team and make a real difference in customer satisfaction.
- Qualifications: 5 years experience in customer service or administration, strong communication skills.
- Other info: Fast-paced environment with opportunities for career growth.
The predicted salary is between 26500 - 27000 £ per year.
Major Recruitment is currently recruiting an experienced Customer Service/Administrator Representative for a well-established company, located on Stafford Park in Telford on a permanent basis. This is an exciting, varied position within a friendly small team providing exceptional customer service and administrative support to valued customers.
Starting salary £26,500pa increasing to £27,000pa after successful 6 month probation.
Monday-Friday, 37.5 hours per week.
23 days annual leave + bank holidays.
Company Pension.
Responsibilities for Customer Service/Administrator:
- Handling enquiries and complaints via telephone and email.
- Managing claims with factories for damaged/faulty goods.
- Accurately maintain records on the CRM system.
- Packing and despatching of spare parts.
- Providing administrative tasks for the Sales and Marketing teams when required.
- Booking in deliveries.
Skills and Experience for Customer Service/Administrator:
- Minimum 5 years experience in a customer service/administrator or similar role.
- Ability to adapt to changing priorities and work well in a fast-paced environment.
- Confident, outgoing with excellent organisational skills.
- Strong verbal and written communication skills.
- Proficiency in MS Office as a minimum.
For more information on the Customer Service/Administrator, please call Major Recruitment Telford. We will carefully consider your application and advise you if we are able to progress with your application within 3 working days. If you do not hear from us within this time, your details will not be retained. If you are not successful on this occasion, please continue to apply to future roles we advertise.
Major Recruitment are an employment agency working on behalf of our client. Should you be seeking a new permanent position, temporary assignment or contract you will find our staff professional and courteous and our interview process straightforward. We are located in thriving Telford, and we focus on jobs in Shropshire, Staffordshire, North Wales and Wolverhampton. Major Recruitment specialise in industrial, commercial, driving and technical recruitment.
Customer Service/Administrator Representative in Telford employer: Major Recruitment Telford
Contact Detail:
Major Recruitment Telford Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service/Administrator Representative in Telford
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the hunt for a Customer Service/Administrator role. You never know who might have the inside scoop on a job opening!
✨Tip Number 2
Prepare for those interviews! Research the company and practice common interview questions. Make sure you can showcase your experience in customer service and administration, as well as your ability to adapt in a fast-paced environment.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’re the perfect fit!
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities that might just be the perfect match for you. Keep an eye on new listings and get your applications in early!
We think you need these skills to ace Customer Service/Administrator Representative in Telford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Service/Administrator role. Highlight your relevant experience and skills, especially those that match the job description. We want to see how you can bring your unique flair to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're the perfect fit for this position. Share specific examples of your past experiences in customer service and administration that demonstrate your skills and adaptability.
Show Off Your Communication Skills: Since strong verbal and written communication skills are key for this role, make sure your application reflects that. Keep your language clear and professional, but don’t be afraid to let your personality shine through!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at Major Recruitment Telford
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Customer Service/Administrator Representative. Familiarise yourself with handling enquiries, managing claims, and using CRM systems. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
Since strong verbal and written communication skills are crucial for this role, prepare examples of how you've effectively communicated with customers in the past. Think about times when you resolved complaints or provided exceptional service, and be ready to share these stories during your interview.
✨Demonstrate Adaptability
This job requires the ability to adapt to changing priorities in a fast-paced environment. Be prepared to discuss situations where you've successfully managed multiple tasks or adapted to unexpected changes. Highlighting your flexibility will show that you're a great fit for the team.
✨Brush Up on MS Office Skills
Proficiency in MS Office is a must for this role. If you haven't used certain applications recently, take some time to refresh your skills. You might be asked about your experience with Excel or Word, so being able to discuss specific tasks you've completed will give you an edge.