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- Tasks: Provide exceptional customer service and administrative support in a friendly team.
- Company: Well-established company located in Stafford Park, Telford.
- Benefits: Starting salary of £26,500, increasing to £27,000 after probation, plus 23 days leave.
- Why this job: Join a dynamic team and make a real difference in customer satisfaction.
- Qualifications: 5 years experience in customer service or administration, strong communication skills.
- Other info: Fast-paced environment with opportunities for career growth.
The predicted salary is between 26500 - 27000 £ per year.
Major Recruitment is currently recruiting an experienced Customer Service/Administrator Representative for a well-established company, located on Stafford Park in Telford on a permanent basis. This is an exciting, varied position within a friendly small team providing exceptional customer service and administrative support to valued customers. Starting salary £26,500pa increasing to £27,000pa after successful 6 month probation. Monday-Friday, 37.5 hours per week. 23 days annual leave + bank holidays. Company Pension.
Responsibilities for Customer Service/Administrator:
- Handling enquiries and complaints via telephone and email.
- Managing claims with factories for damaged/faulty goods.
- Accurately maintain records on the CRM system.
- Packing and despatching of spare parts.
- Providing administrative tasks for the Sales and Marketing teams when required.
- Booking in deliveries.
Skills and Experience for Customer Service/Administrator:
- Minimum 5 years experience in a customer service/administrator or similar role.
- Ability to adapt to changing priorities and work well in a fast-paced environment.
- Confident, outgoing with excellent organisational skills.
- Strong verbal and written communication skills.
- Proficiency in MS Office as a minimum.
For more information on the Customer Service/Administrator, please call Major Recruitment Telford. We will carefully consider your application and advise you if we are able to progress with your application within 3 working days. If you do not hear from us within this time, your details will not be retained. If you are not successful on this occasion, please continue to apply to future roles we advertise.
Customer Service/Administrator Representative in Shrewsbury employer: Major Recruitment Telford
Contact Detail:
Major Recruitment Telford Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service/Administrator Representative in Shrewsbury
✨Tip Number 1
Get to know the company before your interview! Research their values, culture, and recent news. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. The more comfortable you are with your responses, the more confident you'll feel during the actual interview.
✨Tip Number 3
Don’t forget to prepare some questions for them! Asking insightful questions shows that you’re engaged and serious about the role. Plus, it gives you a chance to find out if the company is the right fit for you.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in leaving a positive impression. It shows your enthusiasm for the position and keeps you on their radar.
We think you need these skills to ace Customer Service/Administrator Representative in Shrewsbury
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Service/Administrator role. Highlight your relevant experience and skills, especially those that match the job description. We want to see how you can bring your unique flair to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're the perfect fit for this position. Share specific examples of your past experiences in customer service and administration that demonstrate your skills and adaptability.
Show Off Your Communication Skills: Since strong verbal and written communication skills are key for this role, make sure your application reflects that. Keep your language clear and concise, and don’t forget to proofread for any typos or errors before hitting send!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you’re considered for the role. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at Major Recruitment Telford
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Customer Service/Administrator Representative. Familiarise yourself with handling enquiries, managing claims, and using CRM systems. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Experience
With a minimum of 5 years in customer service or administration, be ready to share specific examples from your past roles. Highlight situations where you successfully handled complaints or adapted to changing priorities. This will demonstrate your capability and fit for the fast-paced environment.
✨Practice Your Communication Skills
Strong verbal and written communication skills are crucial for this role. Before the interview, practice articulating your thoughts clearly and concisely. You might even want to prepare answers to common interview questions, focusing on how you can provide exceptional customer service.
✨Be Ready to Discuss Teamwork
Since you'll be working in a small team, it's important to convey your ability to collaborate effectively. Think of examples where you've worked well with others, especially in administrative tasks or supporting sales and marketing teams. This will show that you're a team player who can contribute positively to the workplace.