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- Tasks: Handle customer queries and support the sales team in a dynamic environment.
- Company: Join a thriving recruitment agency based in Telford.
- Benefits: Enjoy a competitive salary, 20 days leave, and a company pension.
- Why this job: Make a difference by providing excellent customer service and support.
- Qualifications: Previous admin experience and strong customer service skills required.
- Other info: Great opportunity for career growth in a supportive team.
The predicted salary is between 22000 - 30000 £ per year.
My Telford based company is currently recruiting for a Customer Service Administrator. The Customer Service Administrator will be working in a small team taking orders over the phone and via email, reporting to the Office Manager. The ideal candidate will have excellent telephony Customer Service skills and administration experience.
Salary: £26k
Hours of work: Monday - Friday 9am-5pm
Benefits:
- 20 days annual leave + bank holidays
- Company Pension
Responsibilities:
- Dealing with queries and complaints from consumers via telephone and email.
- To provide administrative and customer support to the Sales Team.
- Sales and purchase order processing.
- Raising claims with factories for damaged/faulty goods.
- Any other tasks delegated by the Office Manager.
Skills and Experience:
- Previous experience as an office administrator, office assistant or similar role.
- Good customer service skills.
- Able to work on own initiative without instruction.
- Knowledge of MS Office.
- Confident and outgoing.
- Excellent organisational skills.
- Good telephone manner.
- Reliable and committed.
- Ideally worked within a logistics role.
We will carefully consider your application and advise you if we are able to progress with your application within 3 working days. If you do not hear from us within this time, your details won’t be retained. If you are not successful on this occasion please continue to apply to future roles we advertise.
Major Recruitment are an employment agency working on behalf of our client. Should you be seeking a new permanent position, temporary assignment or contract you will find our staff professional and courteous and our interview process straightforward.
We are located in thriving Telford, and we focus on jobs in Shropshire, Staffordshire, North Wales and Wolverhampton. Major Recruitment specialise in industrial, commercial, driving and technical recruitment.
Customer Services employer: Major Recruitment Telford
Contact Detail:
Major Recruitment Telford Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services
✨Tip Number 1
Get to know the company before your interview! Research their values, culture, and recent news. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your phone skills! Since this role involves taking orders over the phone, try role-playing with a friend or family member. This will help you feel more confident and improve your telephone manner.
✨Tip Number 3
Prepare some questions to ask during the interview. This shows that you're engaged and eager to learn more about the role and the team you'll be working with. Plus, it gives you a chance to see if the company is the right fit for you!
✨Tip Number 4
Don't forget to follow up after your interview! A quick thank-you email can go a long way in leaving a positive impression. It shows your enthusiasm for the position and keeps you on their radar.
We think you need these skills to ace Customer Services
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight your excellent telephony customer service skills in your application. We want to see how you handle queries and complaints, so share any relevant experiences that showcase your ability to communicate effectively.
Tailor Your CV and Cover Letter: Don’t just send a generic CV! Tailor your application to the Customer Service Administrator role by emphasising your administration experience and organisational skills. We love seeing candidates who take the time to connect their skills with the job description.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate straightforward communication, so avoid fluff and focus on what makes you a great fit for the role. Remember, clarity is key!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates regarding your application status.
How to prepare for a job interview at Major Recruitment Telford
✨Know Your Customer Service Basics
Brush up on your customer service skills before the interview. Be ready to discuss how you handle queries and complaints, as well as share examples of your previous experiences in similar roles. This will show that you understand the importance of excellent service.
✨Familiarise Yourself with the Company
Do a bit of research on the company and its values. Knowing what they stand for and how they operate will help you tailor your answers to align with their expectations. Plus, it shows genuine interest in the role!
✨Practice Your Telephony Skills
Since the role involves taking orders over the phone, practice your telephone manner. You might want to do mock calls with a friend or family member to get comfortable speaking clearly and confidently. Remember, first impressions count!
✨Prepare for Administrative Questions
Expect questions about your organisational skills and experience with MS Office. Think of specific examples where you've successfully managed administrative tasks or supported a team. This will demonstrate your ability to handle the responsibilities of the role.