At a Glance
- Tasks: Handle customer queries and support the sales team in a dynamic environment.
- Company: Join a thriving recruitment agency based in Telford.
- Benefits: Enjoy a competitive salary, 20 days leave, and a company pension.
- Other info: Great opportunity for career growth in a supportive team.
- Why this job: Make a difference by providing excellent customer service and support.
- Qualifications: Previous admin experience and strong customer service skills required.
The predicted salary is between 22000 - 30000 £ per year.
My Telford based company is currently recruiting for a Customer Service Administrator. The Customer Service Administrator will be working in a small team taking orders over the phone and via email, reporting to the Office Manager. The ideal candidate will have excellent telephony Customer Service skills and administration experience.
Salary: £26k
Hours of work: Monday - Friday 9am-5pm
Benefits:
- 20 days annual leave + bank holidays
- Company Pension
Responsibilities:
- Dealing with queries and complaints from consumers via telephone and email.
- To provide administrative and customer support to the Sales Team.
- Sales and purchase order processing.
- Raising claims with factories for damaged/faulty goods.
- Any other tasks delegated by the Office Manager.
Skills and Experience:
- Previous experience as an office administrator, office assistant or similar role.
- Good customer service skills.
- Able to work on own initiative without instruction.
- Knowledge of MS Office.
- Confident and outgoing.
- Excellent organisational skills.
- Good telephone manner.
- Reliable and committed.
- Ideally worked within a logistics role.
We will carefully consider your application and advise you if we are able to progress with your application within 3 working days. If you do not hear from us within this time, your details won’t be retained. If you are not successful on this occasion please continue to apply to future roles we advertise.
Major Recruitment are an employment agency working on behalf of our client. Should you be seeking a new permanent position, temporary assignment or contract you will find our staff professional and courteous and our interview process straightforward.
We are located in thriving Telford, and we focus on jobs in Shropshire, Staffordshire, North Wales and Wolverhampton. Major Recruitment specialise in industrial, commercial, driving and technical recruitment.
Customer Services in Telford employer: Major Recruitment Telford
Join a dynamic team in Telford as a Customer Service Administrator, where your contributions will be valued in a supportive and collaborative work environment. With a competitive salary of £26k, generous annual leave, and a company pension, we prioritise employee well-being and growth. Our commitment to professional development and a friendly atmosphere makes us an excellent employer for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Services in Telford
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Major Recruitment Telford. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Major Recruitment Telford before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Services in Telford
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Major Recruitment Telford:Your cover letter is your chance to shine! Tell us why you want to work at Major Recruitment Telford specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Major Recruitment Telford!
How to prepare for a job interview at Major Recruitment Telford
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
