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- Tasks: Provide exceptional customer service and administrative support in a friendly team.
- Company: Well-established company located in Stafford Park, Telford.
- Benefits: Starting salary of £26,500, increasing to £27,000 after probation, plus 23 days leave.
- Why this job: Join a dynamic team and make a real difference in customer satisfaction.
- Qualifications: 5 years experience in customer service or administration, strong communication skills.
- Other info: Fast-paced environment with opportunities for professional growth.
The predicted salary is between 26500 - 27000 £ per year.
Major Recruitment is currently recruiting an experienced Customer Service/Administrator Representative for a well-established company, located on Stafford Park in Telford on a permanent basis. This is an exciting, varied position within a friendly small team providing exceptional customer service and administrative support to valued customers.
Starting salary: £26,500 per annum, increasing to £27,000 after successful 6-month probation.
Working hours: Monday-Friday, 37.5 hours per week.
Benefits: 23 days annual leave + bank holidays, Company Pension.
Responsibilities for Customer Service/Administrator:
- Handling enquiries and complaints via telephone and email.
- Managing claims with factories for damaged/faulty goods.
- Accurately maintain records on the CRM system.
- Packing and despatching of spare parts.
- Providing administrative tasks for the Sales and Marketing teams when required.
- Booking in deliveries.
Skills and Experience for Customer Service/Administrator:
- Minimum 5 years experience in a customer service/administrator or similar role.
- Ability to adapt to changing priorities and work well in a fast-paced environment.
- Confident, outgoing with excellent organisational skills.
- Strong verbal and written communication skills.
- Proficiency in MS Office as a minimum.
For more information on the Customer Service/Administrator, please call Major Recruitment Telford. We will carefully consider your application and advise you if we are able to progress with your application within 3 working days. If you do not hear from us within this time, your details will not be retained. If you are not successful on this occasion, please continue to apply to future roles we advertise.
Major Recruitment are an employment agency working on behalf of our client. Should you be seeking a new permanent position, temporary assignment or contract you will find our staff professional and courteous and our interview process straightforward. We are located in thriving Telford, and we focus on jobs in Shropshire, Staffordshire, North Wales and Wolverhampton. Major Recruitment specialise in industrial, commercial, driving and technical recruitment.
Customer Service/ Administrator employer: Major Recruitment Telford
Contact Detail:
Major Recruitment Telford Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service/ Administrator
✨Tip Number 1
Network like a pro! Reach out to friends, family, and former colleagues to let them know you're on the hunt for a Customer Service/Administrator role. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to customer service and administration. We recommend role-playing with a mate to boost your confidence and refine your answers.
✨Tip Number 3
Show off your skills! Bring examples of how you've handled enquiries, complaints, or administrative tasks in past roles. This will help you stand out as a candidate who can hit the ground running.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we’re always on the lookout for talented individuals like you!
We think you need these skills to ace Customer Service/ Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Service/Administrator role. Highlight your relevant experience and skills, especially those that match the job description. We want to see how you can bring your unique flair to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this position. Share specific examples of your past experiences in customer service and administration that demonstrate your skills and adaptability.
Show Off Your Communication Skills: Since strong verbal and written communication skills are key for this role, make sure your application reflects that. Keep your language clear and professional, but don’t be afraid to let your personality shine through!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive and keen to join our friendly team!
How to prepare for a job interview at Major Recruitment Telford
✨Know the Company Inside Out
Before your interview, take some time to research the company. Understand their values, mission, and the products or services they offer. This will not only help you answer questions more effectively but also show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
Since this role is all about customer service, prepare specific examples from your past experiences where you've successfully handled enquiries or complaints. Highlight your problem-solving skills and how you maintained a positive attitude even in challenging situations.
✨Be Ready for Role-Specific Questions
Expect questions related to administrative tasks and CRM systems. Brush up on your MS Office skills and be prepared to discuss how you've used technology to improve efficiency in your previous roles. This will demonstrate your capability to adapt to their fast-paced environment.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, what a typical day looks like, or how success is measured in this role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.