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- Tasks: Coordinate engineer schedules, book customer visits, and manage repair jobs.
- Company: Join a medium-sized engineering company focused on precision and teamwork.
- Benefits: Enjoy training opportunities, a supportive team, and a friendly work environment.
- Why this job: Make a real impact while gaining valuable experience in service operations and logistics.
- Qualifications: Strong organisation skills, confident communication, and IT proficiency are essential.
- Other info: Ideal for those who thrive in fast-paced environments and love logistics.
The predicted salary is between 28800 - 43200 £ per year.
We are looking for a Service Adminstrator / Scheduling Coordinatorwith good organisation and customer management skills to join a busy Service Team with a medium sized Engineering company. If you love keeping things running smoothly, thrive in a fast-paced environment, and have a knack for logistics, this is your moment!
What You\’ll Do:
- Coordinate and manage field engineer diaries across the UK & Ireland
- Book customer visits (maintenance, repairs, site evaluations, breakdowns)
- Liaise with customers to schedule and confirm appointments
- Raise jobs in SAP and scheduling systems
- Quote parts/labour and manage repair jobs from start to finish
- Track warranty claims and maintain calibration/tool registers
- Keep vehicle records, safety cards, and inductions up to date
- Attend weekly planning meetings and support with admin tasks
What You\’ll Bring:
- Excellent organisation and planning skills
- Ability to prioritise under pressure and meet tight deadlines
- Confident communicator with a professional phone manner
- Customer-first mindset and a helpful, can-do attitude
- Strong IT skills: Microsoft Office is essential, SAP/Protean is a plus
- Team player who also works well independently
- Knowledge of H&S procedures and logistics across the UK & Ireland is a bonus
Why Join?
- Make a real impact in a critical role within a supportive team
- Gain experience across service operations and logistics
- Training and development opportunities
- Be part of a company that values precision, teamwork, and customer satisfaction
If you are interested in a rewarding role, progression opportunities and a friendly working environment please call Adam Jones at Major Recruitment or click Apply Now to send your CV
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Service Scheduler / Coordinator employer: Major Recruitment Sunderland
Contact Detail:
Major Recruitment Sunderland Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Scheduler / Coordinator
✨Tip Number 1
Familiarise yourself with the logistics and scheduling software mentioned in the job description, like SAP. Having a good grasp of these tools will not only boost your confidence but also show us that you're proactive and ready to hit the ground running.
✨Tip Number 2
Brush up on your communication skills, especially over the phone. Since you'll be liaising with customers to schedule appointments, demonstrating a professional and friendly phone manner can set you apart from other candidates.
✨Tip Number 3
Prepare for potential scenarios you might face in a fast-paced environment. Think about how you would handle scheduling conflicts or urgent customer requests, as this will showcase your problem-solving abilities during any interviews.
✨Tip Number 4
Research our company culture and values. Understanding what we stand for will help you align your answers and demonstrate that you're not just looking for any job, but that you're genuinely interested in being part of our team.
We think you need these skills to ace Service Scheduler / Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your organisational and customer management skills. Include specific examples of how you've successfully coordinated schedules or managed logistics in previous roles.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for keeping things running smoothly. Mention your ability to thrive in fast-paced environments and your experience with scheduling or administration tasks.
Highlight Relevant Skills: In your application, emphasise your strong IT skills, particularly with Microsoft Office and any experience with SAP or similar systems. This will show that you are well-equipped for the role.
Showcase Your Customer Focus: Demonstrate your customer-first mindset by providing examples of how you've effectively communicated with clients or resolved issues in past positions. This is crucial for a Service Scheduler/Coordinator role.
How to prepare for a job interview at Major Recruitment Sunderland
✨Showcase Your Organisational Skills
As a Service Scheduler, your ability to organise and manage multiple tasks is crucial. Prepare examples from your past experiences where you successfully coordinated schedules or managed logistics to demonstrate your skills.
✨Communicate Clearly and Confidently
Since the role involves liaising with customers and field engineers, practice your communication skills. Be ready to discuss how you handle customer interactions and ensure appointments are confirmed smoothly.
✨Familiarise Yourself with Relevant Software
Knowledge of SAP and scheduling systems can set you apart. If you have experience with these tools, be prepared to discuss it. If not, do some research to show your willingness to learn and adapt.
✨Demonstrate a Customer-First Mindset
The company values a customer-first approach. Think of instances where you went above and beyond for a customer or resolved an issue effectively. This will highlight your alignment with their values.
