At a Glance
- Tasks: Manage customer inquiries, assist with admin tasks, and keep our CRM updated.
- Company: Professional organisation in Wolverhampton with a supportive team.
- Benefits: Monday to Friday hours, competitive pay, and a friendly work environment.
- Other info: Great opportunity for career growth in a thriving company.
- Why this job: Join a dynamic team and enhance your customer service skills while making a difference.
- Qualifications: Experience in reception and administration within a professional setting.
Major Recruitment Oldbury are delighted to be exclusively recruiting for a professional Wolverhampton based organisation who are recruiting for an experienced Customer Service Administrator.
Hours of work are Monday to Friday 9am to 5.30pm.
Duties and tasks will include
Answering the telephone and monitor voicemails.
Welcome visitors and make drinks as necessary.
Open the post, distribute and scan to the necessary staff.
To confirm bank details and assist the accounts department.
To identify callers property needs and requirements and directing calls as necessary.
Processing requirements when they come in via calls and emails and sending out details by email suitable for them.
Inputting enquiries, dead files, contact details and comparable information onto the CRM database system.
Assist management with any emails, letters, tenancy schedules and reports that need to be produced and sent to clients - some limited typing.
The management of the key system to include the signing out of keys to contractors, clients and joint agents as required as well as ensuring keys are returned promptly and tracking the whereabouts of keys.
Responding to website enquiries, websites and brochure downloads, dealing with them as necessary.
Keeping the CRM database up to date by keeping in regular contact via telephone and email to assist with their ongoing requirements and recording / sharing any changes and archiving as necessary.
Candidates welcome to apply for the role must have reception and administration experience within a professional services environment.
INDLS
Customer Service Administrator in Wolverhampton employer: Major Recruitment Oldbury
Join our award-winning team in Shirley, where we prioritise a supportive work culture and offer excellent employee growth opportunities. As a Legal Receptionist, you'll enjoy a professional environment that values teamwork and independence, alongside competitive benefits and a commitment to work-life balance with fixed hours. Experience the unique advantage of being part of a company that truly cares about its employees' well-being and development.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Administrator in Wolverhampton
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Major Recruitment Oldbury. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Major Recruitment Oldbury before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Administrator in Wolverhampton
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Major Recruitment Oldbury:Your cover letter is your chance to shine! Tell us why you want to work at Major Recruitment Oldbury specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Major Recruitment Oldbury!
How to prepare for a job interview at Major Recruitment Oldbury
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
