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- Tasks: Coordinate daily admin tasks and support field operatives for top-notch customer service.
- Company: Major Recruitment, a leader in connecting talent with opportunity.
- Benefits: Competitive pay, ongoing temporary role, and a supportive team environment.
- Other info: Join a dynamic team in Thetford with opportunities for growth.
- Why this job: Be the first point of contact and make a real difference in customer satisfaction.
- Qualifications: Customer service focus, attention to detail, and basic admin skills required.
The predicted salary is between 26500 - 27500 £ per year.
Major Recruitment are currently recruiting for a Customer Service Co-Ordinator in Thetford.
Working hours: 06.15-15.00 Tuesday to Saturday
Location: Thetford (SC), IP2
Pay rate: £12.71
Length of assignment: Ongoing Temporary
Main Duties & Responsibilities:
- Co-ordinating the day-to-day administration tasks relating to the Customer Service Centre (CSC).
- Providing efficient administrative support for field operatives to ensure maximum performance is achieved and customers receive outstanding service.
- Support the field operatives assigned to the CSC to ensure they can operate efficiently.
- Be the first point of contact at the CSC for telephone queries or enquiries raised by internal or external customers.
- Follow a logical process to ensure speedy resolution in line with CSC Service Level Agreements (SLA's), keeping customers, systems and documentation updated and maintained throughout the query.
- Maintain effective communication links with CSC field operatives using system tools to provide and record accurate information and to liaise with central colleagues where necessary.
- Deal with all general correspondence and telephone-based duties, compiling information for reports and then generating them.
- File, update system records, check accuracy of daily activities and assist with the day-to-day running of the Distribution Centre.
- Monitor LDO orders and JRS jobs to ensure all customer repairs are updated correctly on the operating system to ensure compliance.
- Ensure that serial numbers and IRIS codes are captured and errors resolved quickly.
- Promote and contribute to a Site environment that encourages colleague involvement to achieve continual improvement and engagement of the people.
Required Skills & Experience:
- Focused on Customer Service.
- Pays attention to detail.
- PC literate - Excel, Word.
- Effective Communication skills.
- Planning and organising skills.
- Ability to work as part of a team.
- Some experience of administration tasks, for example recording information, filing, report generating.
- Some knowledge of the operating principles of warehousing and distribution.
Qualifications:
- PC Literate - Word, Excel.
- GCSE or equivalent Maths and English.
Customer Service Co-Ordinator in Pinewood employer: Major Recruitment Oldbury
Contact Detail:
Major Recruitment Oldbury Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Co-Ordinator in Pinewood
✨Tip Number 1
Get to know the company! Research Major Recruitment and understand their values and culture. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills. As a Customer Service Co-Ordinator, you'll be the first point of contact for queries. Role-play common scenarios with friends or family to boost your confidence and ensure you can handle any situation that comes your way.
✨Tip Number 3
Show off your organisational skills! Prepare examples of how you've successfully managed tasks or projects in the past. This will demonstrate your ability to keep things running smoothly at the Customer Service Centre.
✨Tip Number 4
Apply through our website! We make it easy for you to submit your application and get noticed. Plus, it shows you're proactive and ready to take the next step in your career with us.
We think you need these skills to ace Customer Service Co-Ordinator in Pinewood
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Service Co-Ordinator role. Highlight your experience in administration and customer service, and don’t forget to mention any relevant skills like effective communication and attention to detail.
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the role. Mention specific examples of how you've supported teams or resolved customer queries in the past.
Show Off Your Tech Skills: Since the job requires PC literacy, make sure to mention your proficiency in Excel and Word. If you have experience with any specific systems or tools related to customer service, definitely include that too!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and get you on board as a potential new team member!
How to prepare for a job interview at Major Recruitment Oldbury
✨Know Your Customer Service Basics
Brush up on your customer service principles before the interview. Be ready to discuss how you would handle common scenarios, like resolving a customer complaint or ensuring efficient communication with field operatives. This shows you understand the role and are prepared to deliver outstanding service.
✨Show Off Your Admin Skills
Since the role involves a lot of administrative tasks, be prepared to talk about your experience with tools like Excel and Word. Bring examples of reports you've generated or how you've organised information in the past. This will demonstrate your attention to detail and organisational skills.
✨Communicate Clearly
Effective communication is key in this role. Practice articulating your thoughts clearly and concisely. During the interview, make sure to listen carefully to questions and respond thoughtfully. This will highlight your ability to maintain effective communication links, just like the job requires.
✨Demonstrate Team Spirit
This position requires working as part of a team, so be ready to share examples of how you've collaborated with others in previous roles. Talk about how you’ve contributed to a positive work environment and engaged with colleagues to achieve common goals. This will show that you’re a team player who can help foster continual improvement.