At a Glance
- Tasks: Provide top-notch customer service via phone, email, and live chat.
- Company: Join a well-established business in the vibrant Jewellery Quarter.
- Benefits: Monday to Friday hours with early finishes on Fridays and parking available.
- Other info: Exciting opportunity for growth in a supportive office environment.
- Why this job: Be part of a dynamic team and help drive customer satisfaction and sales.
- Qualifications: Customer service experience preferred; strong communication and organisational skills required.
Major Recruitment Oldbury are delighted to be recruiting for our Jewellery Quarter based client who are seeking a Customer Service Assistant to work in their professional office environment. Ideally you will have customer service experience within a metals or manufacturing environment. Hours of work are Monday to Friday 8.45am to 4.45pm and a 4pm finish on a Friday. Parking is available.
This is an exciting opportunity for a dynamic, highly organised individual to join a long-established business to support the ongoing business growth by providing unrivalled customer service to existing and prospective customers via telephone, in writing and via live chat functions. On a daily basis, you will be expected to liaise with customers and company representatives helping bottom line sales by increasing customer satisfaction.
Duties and tasks will include:
- Answering incoming calls (1st line)
- Provision of quotations
- Order entry
- Major account handling and rep liaison
- Complaint handling
- Order chasing and management of urgent orders
- Calling dormant customers
- Opening new accounts
- Calling established customers through our CRM system to promote our products and services
- Contribute to the day-to-day sales operations
Candidates welcome to apply for the role will have the following:
The successful applicant will have a proven track record in a similar role, industry experience preferred but not essential, will be highly motivated and will be able to demonstrate the following:
- Highly computer literate
- Excellent communication skills
- Enthusiasm, drive and self-motivation
- Understanding of, and ability to deliver, excellent customer service
- Excellent organisational skills
- Good team player
- Excellent attention to detail
- Ability to work under pressure
Customer Service Assistant employer: Major Recruitment Oldbury
Join a well-established company in the heart of the Jewellery Quarter, where your role as a Customer Service Assistant will be pivotal in driving customer satisfaction and supporting business growth. Enjoy a professional office environment with a supportive work culture that values teamwork and individual contributions, alongside opportunities for personal development and career progression. With convenient working hours and available parking, this is an excellent opportunity for those seeking a rewarding career in customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Assistant
✨Tip Number 1
Get to know the company before your interview! Research their values, products, and customer service approach. This will help us tailor our answers and show that we're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will boost our confidence and prepare us for handling real-life situations during the interview.
✨Tip Number 3
Don’t forget to ask questions! Prepare a few thoughtful questions about the role and the company. This shows that we’re engaged and eager to learn more about how we can contribute to their success.
✨Tip Number 4
Apply through our website! It’s the best way to ensure our application gets noticed. Plus, it gives us a chance to showcase our enthusiasm for the role right from the start!
We think you need these skills to ace Customer Service Assistant
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your customer service experience, especially if you've worked in a metals or manufacturing environment. We want to see how your skills match what we're looking for!
Show Off Your Communication Skills:Since this role involves liaising with customers and company reps, it's crucial to demonstrate your excellent communication skills. Use clear and concise language in your application to reflect your ability to communicate effectively.
Highlight Your Organisational Skills:Being highly organised is key for this position. In your application, mention any experiences where you successfully managed multiple tasks or projects. We love to see how you keep things running smoothly!
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and we can’t wait to see your application come through!
How to prepare for a job interview at Major Recruitment Oldbury
✨Know Your Customer Service Basics
Brush up on your customer service principles, especially in a metals or manufacturing context. Be ready to discuss how you've handled customer queries and complaints in the past, as this will show your understanding of the role.
✨Familiarise Yourself with the Company
Do some research on the company and its products. Knowing their offerings will help you answer questions more effectively and demonstrate your enthusiasm for the role. Plus, it shows that you're proactive!
✨Prepare for Common Scenarios
Think about common customer service scenarios you might face, like handling complaints or managing urgent orders. Prepare your responses so you can showcase your problem-solving skills during the interview.
✨Show Off Your Organisational Skills
Since the role requires excellent organisational skills, be prepared to share examples of how you've managed multiple tasks or prioritised work in previous roles. This will highlight your ability to thrive under pressure.
