Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Coordinate service desk operations, manage schedules, and keep customers happy.
- Company: Established engineering business with a supportive team culture.
- Benefits: Competitive salary, stable hours, and opportunities for growth.
- Why this job: Be the problem-solver in a dynamic environment and make a real impact.
- Qualifications: Experience in service coordination and strong organisational skills.
- Other info: Office-based role in Newton Heath with a friendly team atmosphere.
The predicted salary is between 30000 - 33000 £ per year.
You are the one who keeps the chaos under control. You thrive on solving problems, managing engineer diaries, keeping customers happy, and making sure things run like clockwork. If that sounds like your kind of day, keep reading.
We are working with a well-established, close-knit engineering business in Newton Heath (M40), looking for a confident and proactive Service Desk Coordinator - or someone with the leadership experience to step in as Supervisor. It is a busy, reactive role, but if you are the kind of person who stays calm, communicates clearly, and likes getting stuck in - you will be a great fit.
What you will be doing:
- Logging reactive maintenance jobs and scheduling field engineers across the UK
- Quoting jobs, raising purchase orders, and tracking costs to protect margins
- Following jobs from initial call-out through to completion and invoicing
- Ordering parts, coordinating with suppliers, and keeping jobs moving
- Liaising with customers and internal teams to keep everyone in the loop
- Using Excel, Outlook, and service software to stay organised and accurate
- Reporting on job status, costs, and productivity
- (If Supervisor-level) Overseeing service desk processes and supporting junior staff
What you will need:
- Experience in a busy service coordination, scheduling, or helpdesk role - ideally in engineering, construction, trades, or FM
- A confident phone manner and calm, professional approach to problem-solving
- Excellent organisation and multitasking skills
- Familiarity with quoting, raising POs, and understanding job costs/margins
- Strong admin and reporting accuracy
- Good Excel and Microsoft Office skills
- The ability to manage your own workload and keep a lot of moving parts in motion
Bonus points if you have:
- Experience using Sage (for POs, invoicing, or reporting)
- Background in industrial doors, engineering services, or maintenance
- Previous experience using job management or scheduling software
- Experience leading or mentoring others in a service desk environment
What you will get:
- Salary: £30,000 - £33,000, depending on experience level
- Hours: Monday to Friday, 07:30-16:30 (30-minute lunch)
- Location: Newton Heath, Manchester (office-based)
- A supportive, straight-talking and friendly team culture
- Long-term stability and the chance to grow with the business
Service Desk Coordinator in Manchester employer: Major Recruitment North West Perms
Contact Detail:
Major Recruitment North West Perms Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Coordinator in Manchester
✨Tip Number 1
Get to know the company before your interview. Research their values, culture, and recent projects. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your problem-solving skills! Since this role is all about keeping things running smoothly, think of examples from your past where you've successfully managed chaos or solved tricky issues. Be ready to share these during your chat.
✨Tip Number 3
Don’t underestimate the power of a follow-up! After your interview, drop a quick thank-you email to express your appreciation for the opportunity. It keeps you fresh in their minds and shows your enthusiasm for the role.
✨Tip Number 4
Apply through our website! We make it easy for you to showcase your skills and experience. Plus, it helps us keep track of your application and ensures you’re considered for the role you want.
We think you need these skills to ace Service Desk Coordinator in Manchester
Some tips for your application 🫡
Show Off Your Problem-Solving Skills: In your application, make sure to highlight your knack for solving problems. We love candidates who can keep things running smoothly, so share examples of how you've tackled challenges in previous roles.
Keep It Organised: Since this role is all about juggling tasks, demonstrate your organisational skills in your written application. Use clear headings and bullet points to make it easy for us to see how you manage multiple responsibilities.
Be Clear and Concise: We appreciate straightforward communication, so keep your writing clear and to the point. Avoid jargon unless it's relevant, and make sure your enthusiasm for the role shines through!
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you're proactive, which we love!
How to prepare for a job interview at Major Recruitment North West Perms
✨Know Your Stuff
Before the interview, make sure you understand the ins and outs of the Service Desk Coordinator role. Familiarise yourself with common service desk processes, scheduling software, and the specific challenges faced in engineering or construction. This will help you speak confidently about how your experience aligns with their needs.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've successfully managed chaos in previous roles. Think of specific situations where you solved problems, kept customers happy, or coordinated multiple tasks at once. This will demonstrate your proactive approach and ability to stay calm under pressure.
✨Communicate Clearly
Since this role involves liaising with customers and internal teams, practice clear and concise communication. During the interview, be sure to articulate your thoughts well and listen actively. This will show that you can effectively manage relationships and keep everyone in the loop.
✨Be Ready to Discuss Tools and Software
Brush up on your knowledge of Excel, Outlook, and any service software you’ve used in the past. Be prepared to discuss how you've used these tools to stay organised and accurate in your work. If you have experience with Sage or job management software, definitely highlight that!
