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For Companies At a Glance
- Tasks: Provide hands-on IT support, troubleshoot issues, and manage user accounts.
- Company: Join a stable business with a friendly team in Haydock.
- Benefits: Earn £25,000-£30,000, enjoy Monday-Friday hours, and gain technical exposure.
- Why this job: Get real ownership of your work and grow your IT skills.
- Qualifications: Experience in IT support, knowledge of Windows and Microsoft 365.
- Other info: Supportive management and opportunities for career progression.
The predicted salary is between 21000 - 30000 £ per year.
You can get further details about the nature of this opening, and what is expected from applicants, by reading the below.
You want a role where you actually get to fix things, not just log tickets… right? If you’re working in IT Support right now but feel stuck doing the same resets and password unlocks, this could be the move that gives you more ownership, more variety, and a real chance to grow your skills.
In this role, you’ll be the person colleagues rely on. You’ll get hands-on with hardware, networks, Microsoft 365, servers, and security - not just basic helpdesk tasks. If you enjoy solving problems properly (rather than escalating everything), you’ll feel right at home here.
What’s in it for you
- £25,000-£30,000 salary depending on experience
- Monday-Friday, 9am-5pm
- Hands-on technical exposure across infrastructure, networks, and security
- A role that actually lets you learn, progress, and build real technical depth
- Supportive management and a team that genuinely appreciates what you do
What you’ll be doing (and why you’ll enjoy it)
You’ll support a busy on-site team at the Haydock operation, helping keep their technology running smoothly so they can do their jobs. It’s varied, practical, and genuinely valued by the people you help every day.
You’ll get involved with:
- First-line technical support across Windows, Microsoft 365 and mobile platforms
- Troubleshooting hardware, software and network issues
- Installing and configuring PCs, printers and peripherals
- Managing user accounts and permissions in Active Directory
- Monitoring and maintaining servers, switches and firewalls
- Supporting remote users, including VPN connectivity
- Onboarding and offboarding: device setup, access provisioning, documentation
- Keeping IT stock organised and controlled
- Testing new technology and helping introduce improvements across the business
If you enjoy getting stuck in - not just raising tickets - you’ll thrive here.
Is this you?
You’ll be a good fit if you have:
- Decent experience in an IT Support or Helpdesk role
- Solid knowledge of Windows OS, Microsoft 365 and everyday business applications
- Strong troubleshooting skills and a logical approach
- A good understanding of networking basics (TCP/IP, DNS, DHCP)
- Clear communication skills and a helpful, patient manner
- Certifications like CompTIA A+, Microsoft, or ITIL would be a bonus - but they’re not essential.
Where you’ll be working
This role is fully on-site in Haydock (St Helens), supporting a friendly, busy team who rely heavily on the IT function. You’ll be part of a stable business with modern systems and ongoing investment in technology.
What next?
Apply today or get in touch if you’d like to know more.
IT Support Technician in Haydock employer: Major Recruitment North West Perms
Contact Detail:
Major Recruitment North West Perms Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Technician in Haydock
✨Tip Number 1
Get your hands dirty! When you’re in the interview, don’t just talk about your experience; share specific examples of how you’ve solved real problems. Show them you’re not just a ticket-logger but someone who loves to dive into the nitty-gritty of IT.
✨Tip Number 2
Network like a pro! Reach out to current employees on LinkedIn or at tech meetups. Ask them about their experiences and what they love about working there. This can give you insider info and make you stand out as a candidate who’s genuinely interested.
✨Tip Number 3
Prepare for hands-on tests! If the role involves troubleshooting, be ready to demonstrate your skills. Brush up on common issues and solutions related to Windows, Microsoft 365, and networking basics. Practice makes perfect!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team and ready to take that next step in your IT career.
We think you need these skills to ace IT Support Technician in Haydock
Some tips for your application 🫡
Show Your Passion for IT: When writing your application, let us see your enthusiasm for IT support! Share specific examples of how you've enjoyed solving problems and getting hands-on with technology. We love candidates who are eager to learn and grow their skills.
Tailor Your CV: Make sure your CV highlights relevant experience that matches the job description. Focus on your troubleshooting skills, knowledge of Windows OS, and any hands-on projects you've worked on. We want to see how you can bring value to our team!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language to describe your experiences and skills. We appreciate a well-structured application that makes it easy for us to see why you're a great fit for the role.
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re serious about joining our team at StudySmarter!
How to prepare for a job interview at Major Recruitment North West Perms
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows OS, Microsoft 365, and networking basics like TCP/IP, DNS, and DHCP. Be ready to discuss specific troubleshooting scenarios you've faced in the past and how you resolved them.
✨Show Off Your Problem-Solving Skills
Prepare examples that highlight your ability to solve problems effectively. Think of situations where you went beyond just logging tickets and actually fixed issues. This will demonstrate your hands-on approach and willingness to take ownership.
✨Communicate Clearly and Confidently
Practice explaining technical concepts in simple terms. Clear communication is key in IT support, so be ready to showcase your ability to help non-technical colleagues understand solutions without jargon.
✨Ask Insightful Questions
At the end of the interview, don’t hesitate to ask questions about the team dynamics, ongoing projects, or the technology stack they use. This shows your genuine interest in the role and helps you gauge if it’s the right fit for you.
