At a Glance
- Tasks: Lead Level 1 Agent operations, ensuring top-notch technical support and service quality.
- Company: Join a dynamic automotive company with a focus on innovation and teamwork.
- Benefits: Enjoy a competitive salary, generous leave, and a range of health benefits.
- Other info: Great opportunities for global career growth in a supportive environment.
- Why this job: Make a real impact by leading a team and driving project success.
- Qualifications: Experience in project management and people leadership is essential.
The predicted salary is between 43000 - 43000 € per year.
Location: Coventry (Full-time, Mon–Fri)
The Country Project Manager is the primary lead for Level 1 Agent operations in the UK. You will ensure that technical support and service quality are perfectly aligned with standards and client expectations. This role is a blend of hands-on team coaching, project governance, and proactive stakeholder management.
Key Responsibilities
- Project Delivery & Governance
- KPI Ownership: Drive the delivery of all operational targets, SLAs, and customer satisfaction metrics.
- Performance Reviews: Chair regular reviews with clients to analyse case handling, response times, and quality.
- Data Analysis: Produce clear reports and use performance data to implement corrective action plans when needed.
- Quality Assurance: Oversee all deliverables to ensure they meet brand, safety, and business standards.
- Team Leadership
- Coaching & Management: Provide daily direction and operational guidance to the Level 1 Agent team.
- Development: Manage onboarding, training, and annual performance reviews to upskill your team.
- Escalation Lead: Support agents with complex cases and remove operational roadblocks.
- Client & Stakeholder Management
- Primary Interface: Act as the main contact for the client’s national team regarding Level 1 activities.
- Collaboration: Build strong relationships with dealers, Technical Delegates, and internal stakeholders.
- Strategy: Support the piloting of new service solutions and contribute to long-term programme planning.
Requirements
Essential Experience
- Proven Project Management experience, ideally within the automotive or mobility sectors.
- People Management skills (leading small operational teams and coaching).
- Background in Technical Support, Customer Care, or Aftersales.
- Track record of meeting or exceeding KPIs/SLAs.
Technical & Soft Skills
- Analytical Thinking: Ability to interpret data (volumes, handling times) to solve root-cause issues.
- Software: Expert user of MS Office (Excel & PowerPoint) and CRM/Ticketing tools.
- Communication: Strong presentation skills with the ability to adapt to different audiences.
- Accountability: Ability to operate autonomously and take ownership of project outcomes.
Desirable
- Experience with Business Intelligence tools (Power BI, Tableau).
- Familiarity with OEM dealer operations and technical assistance flows.
What’s in it for you?
- Competitive Salary & Company Laptop.
- 25 days annual leave + Life Assurance.
- Benefits: Contributory pension, cashback healthcare, and Car Salary Exchange scheme.
- Growth: Global career progression opportunities within a company of 5,000+ experts.
Country Project Manager - Level 1 Agent Team in Coventry employer: Major Recruitment Coventry
As a Country Project Manager at our Coventry location, you will thrive in a dynamic work culture that prioritises employee development and collaboration. With competitive salaries, generous annual leave, and comprehensive benefits including a contributory pension and healthcare cashback, we are committed to fostering your growth within our global network of over 5,000 experts. Join us to lead a dedicated team while enjoying the unique advantages of working in a vibrant city known for its rich history and innovation.
StudySmarter Expert Advice🤫
We think this is how you could land Country Project Manager - Level 1 Agent Team in Coventry
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and role thoroughly. Understand their values and how your experience aligns with their needs. This will help you stand out as a candidate who truly gets what they’re about.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or use online resources to refine your answers. Focus on showcasing your project management skills and how you’ve driven results in past roles.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Country Project Manager - Level 1 Agent Team in Coventry
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Country Project Manager role. Highlight your project management experience, especially in the automotive or mobility sectors, and showcase any relevant KPIs you've met or exceeded.
Craft a Compelling Cover Letter:Your cover letter should tell us why you're the perfect fit for this role. Use it to demonstrate your people management skills and how you’ve successfully led teams in the past. Don’t forget to mention your analytical thinking and communication skills!
Showcase Relevant Experience:In your application, be sure to highlight any experience you have with technical support or customer care. We want to see how you've handled complex cases and what strategies you've used to improve service quality.
Apply Through Our Website:We encourage you to apply through our website for the best chance of success. It’s the easiest way for us to keep track of your application and ensure it gets the attention it deserves!
How to prepare for a job interview at Major Recruitment Coventry
✨Know Your KPIs
Make sure you understand the key performance indicators relevant to the role. Be ready to discuss how you've met or exceeded KPIs in your previous positions, especially in project management or customer care.
✨Showcase Your Coaching Skills
Prepare examples of how you've successfully led and developed teams in the past. Highlight specific instances where your coaching made a difference in team performance or morale.
✨Demonstrate Analytical Thinking
Brush up on your data analysis skills. Be prepared to discuss how you've used data to drive decisions or improve processes. If you have experience with tools like Power BI or Tableau, mention that too!
✨Build Rapport with Stakeholders
Think about how you can establish strong relationships with clients and internal stakeholders. Prepare to share examples of how you've collaborated effectively in the past, particularly in a project governance context.
