At a Glance
- Tasks: Conduct engaging telephone interviews with businesses and meet daily targets.
- Company: Join one of the UK's largest independent research and analytics companies.
- Benefits: Earn £12.71 per hour plus performance bonuses, with flexible remote work.
- Other info: Ongoing role with training provided and excellent career growth opportunities.
- Why this job: Make a real impact while working from home in a dynamic team environment.
- Qualifications: Strong communication skills and a resilient, target-driven attitude required.
The predicted salary is between 12.71 - 12.71 £ per hour.
Major Recruitment are currently recruiting for experienced Outbound Market Research Interviewers / Telemarketers to work from home, on an ongoing temporary basis, for one of the UKs largest independent research and analytics companies. The role will be ongoing with some agents having worked at the organisation for a number of years.
Please note you must be based in the UK on a full time basis, to be considered for this position.
Hours of work are between Monday to Thursday 10:00am – 5:00pm, a total of eight hours shifts, there is a possibility to work Fridays too.
Rate of pay is £12.71 ph plus commission based on performance, and time/attendance bonus (please note this position is paid monthly).
Training starts Tuesday and will finish Thursday 8th October and will be 9.30am to 4.30pm. Three full days of training will be included.
The purpose of the role is to contact businesses to conduct a telephone interview, there and then where possible, or to arrange an appointment to call back at a more convenient time for them to participate. The interviews need to be conducted to the highest quality standards and to agreed daily targets.
This is a high-volume outbound calling role!
Please note you will be working from home, so you will need to have your own Windows laptop or desktop computer. You will also need your own Direct USB headset, NOT a USB wireless and/or Bluetooth headset.
Main Duties
- Contact businesses to conduct telephone interviews in accordance with quality standards
- High volume of outbound calls
- Complete surveys in a timely manner ensuring all information gathered is accurate and recorded correctly
- Supply project related feedback and observations to team manager
- Dealing with any problems/complaints that arise
- Working towards daily and weekly targets
- Building a strong rapport with the person you are speaking to
- In addition to your normal duties, you may occasionally be required to undertake additional work necessary to meet the needs of the business, without additional remuneration
Candidate Requirements
- Excellent communications skills
- The ability to build rapport quickly and engage with a respondent
- Literate and numerate
- Computer literate
- Excellent timekeeping and attendance
- Resilient self-motivated and target driven
- Strong work ethic
- Extremely organised
- Own Windows based laptop/computer
- Own Direct USB headset
Working From Home - Monday to Thursday 10am till 5pm
Full time only
Monthly Pay - 12th of every month £12.71ph plus bonus based on performance, as well as an extra bonus based on time keeping/attendance.
Please click to apply.
Outbound Market Research Telephone Interviewer (Remote) in Oldbury employer: Major Recruitment Careers
Join a thriving company in Liversedge that values your skills as a Fabricator Welder, offering a supportive work culture where craftsmanship is celebrated. With opportunities for ongoing training, flexible working patterns, and a generous holiday allowance that increases with service, you'll find a rewarding environment that encourages personal and professional growth. Be part of a dedicated team that prioritises quality and invests in its employees, making it an excellent place to advance your career.
StudySmarter Expert Advice🤫
We think this is how you could land Outbound Market Research Telephone Interviewer (Remote) in Oldbury
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Major Recruitment Careers. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Major Recruitment Careers before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Outbound Market Research Telephone Interviewer (Remote) in Oldbury
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Major Recruitment Careers:Your cover letter is your chance to shine! Tell us why you want to work at Major Recruitment Careers specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Major Recruitment Careers!
How to prepare for a job interview at Major Recruitment Careers
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
