At a Glance
- Tasks: Drive customer engagement through email, push, and SMS marketing.
- Company: A well-established brand with a loyal customer base.
- Benefits: Initial 3-month contract with potential for extension.
- Other info: Equal opportunity employer committed to diversity and inclusion.
- Why this job: Join a close-knit team and make an immediate impact on retention strategies.
- Qualifications: Experience in retention or CRM marketing and data-driven decision making.
The predicted salary is between 35000 - 45000 £ per year.
A well-established brand with a strong and loyal customer base is seeking an experienced Retention Specialist. You'll be embedded within a close-knit marketing team, taking a lead role across retention and lifecycle activity at a pivotal moment of growth. This isn't a strategic-only position - the client needs someone who can roll their sleeves up, get into the platform and drive results from day one.
Key Responsibilities- Owning CRM and lifecycle marketing execution across email, push and SMS channels
- Building and refining customer journeys - from first purchase through to reactivation
- Feeding into the broader retention strategy with a focus on frequency, repeat rate and LTV
- Spotting and acting on opportunities to boost engagement and conversion
- Playing a key role in campaign planning and delivery across trading peaks
- Contributing to loyalty initiatives designed to increase long-term customer value
- Proven experience in retention, CRM or lifecycle marketing
- Someone equally comfortable setting strategy and executing it
- Confident working with data to draw out insights and inform decisions
- A team player who can integrate quickly and add value from the start
Initial 3-month contract with an ASAP start.
Retention Specialist employer: Major Players | B CorpTM
Join a dynamic and supportive marketing team at a well-established brand that values innovation and collaboration. As a Retention Specialist, you'll enjoy a culture that encourages hands-on involvement and offers ample opportunities for professional growth, all while working in a vibrant environment that prioritises employee well-being and inclusivity. With a focus on driving results and enhancing customer loyalty, this role provides a unique chance to make a significant impact during a pivotal moment of growth.
StudySmarter Expert Advice🤫
We think this is how you could land Retention Specialist
✨Tip Number 1
Get to know the company inside out! Research their brand, values, and customer base. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for landing the role. Plus, it could give you an edge if they put in a good word for you!
✨Tip Number 3
Prepare for the interview by practising common questions related to retention and CRM. Think about specific examples from your past work that demonstrate your skills and how you can drive results from day one.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the position. And remember, apply through our website for the best chance at landing that Retention Specialist role!
We think you need these skills to ace Retention Specialist
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for retention and customer engagement shine through. We want to see that you’re not just looking for a job, but that you genuinely care about building lasting relationships with customers.
Tailor Your Experience:Make sure to highlight your relevant experience in CRM and lifecycle marketing. We’re looking for someone who can hit the ground running, so showcase specific examples of how you've driven results in previous roles.
Be Data-Driven:Since this role involves working with data to inform decisions, don’t shy away from mentioning your analytical skills. We love candidates who can spot trends and use insights to boost engagement and conversion rates.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity as a Retention Specialist!
How to prepare for a job interview at Major Players | B CorpTM
✨Know Your CRM Inside Out
Make sure you’re familiar with the CRM tools and lifecycle marketing strategies relevant to the role. Brush up on how to execute campaigns across email, push, and SMS channels, as this will show your potential employer that you can hit the ground running.
✨Showcase Your Data Skills
Be prepared to discuss how you've used data to drive retention in previous roles. Bring examples of how you’ve drawn insights from customer data to inform your decisions and boost engagement. This will demonstrate your analytical skills and ability to make data-driven choices.
✨Demonstrate Team Spirit
Since this role is embedded within a close-knit marketing team, highlight your experience working collaboratively. Share examples of how you’ve integrated quickly into teams and contributed to successful projects, showing that you’re a team player who adds value from day one.
✨Prepare for Campaign Planning Questions
Expect questions about your experience in campaign planning and delivery, especially during trading peaks. Think of specific campaigns you’ve worked on, the challenges you faced, and how you overcame them. This will help you illustrate your hands-on experience and strategic thinking.
