Job Description
Major Players are partnering with an independent, award-winning experiential design agency who specialise in luxury retail installations, window displays and in-store activations for some of the world’s leading luxury retail, fashion and lifestyle brands.
They’re now looking for a Director of Projects & Client Services to lead their UK project management team, owning all UK projects, acting as first point of escalation for clients, setting team standards and process, taking a hands-on role on their largest projects, joining pitches, and supporting the Creative Director on longer-lead work.
Responsibilities:
- Lead and develop the UK project management team: performance, mentoring, recruitment and succession planning, while setting the processes and standards the team works to.
- Act as senior client liaison and escalation point, reporting to the Board and collaborating day-to-day with the Global CEO; strengthen relationships and grow repeat business across 10+ concurrent projects.
- Own project financial performance end-to-end: budgeting, forecasting, profitability, quotations, invoicing and reconciliation, and interpret client briefs accurately for internal teams and suppliers.
- Identify and mitigate project risk, and own timelines and critical paths so projects deliver on time and to expectation.
- Visit our production facility regularly to review progress and support supplier negotiations, and provide on-site leadership at surveys and installations through to client sign-off.
Experience required:
- Previous experience working in retail production, window displays and window installations
- Proven team management experience
- Strong financial acumen (project P&L, budgeting, forecasting)
- Have the ability to set process and nurture a team through change in a fast-paced environment.
Hours: Full time
Salary: £70-90,000, dependent on experience
Office location: East Central London
Office requirements: Hybrid working, 3 days per week in the office
Major Players are the UK’s leading digital, marketing, and creative talent agency, and over the last 30 years we’ve consistently championed our people and communities. As a proud B Corp™, we are committed to improving diversity, equity and inclusion within the industries we service, creating impactful and sustainable change for our partners, candidates and employees.
We offer equal opportunities to all candidates regardless of race, religion, gender, sexuality, disability, age, and other protected status as required by applicable law. For further information about our DE&I commitments, please visit:
Director - Project Manager in London employer: Major Players | B CorpTM
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