At a Glance
- Tasks: Lead and own the client services function, building a high-performing team.
- Company: Fast-growing, founder-led digital agency with a stellar reputation.
- Benefits: Competitive salary, hybrid work model, and a culture that values ownership.
- Other info: Exciting role with autonomy and opportunities for impactful leadership.
- Why this job: Shape client relationships and drive sustainable growth in a dynamic environment.
- Qualifications: Senior client services experience in digital or creative agencies, DTC experience essential.
The predicted salary is between 80000 - 80000 € per year.
I'm working with a fast-growing, founder-led digital agency that's at an exciting inflection point. They've built a brilliant reputation, a loyal client base and a talented team - and now they're ready to bring in a senior Head of Client Services to take ownership of the client function and help scale it properly.
This is a newly created role, built to free up the founders and give the business the senior client leadership it needs to grow. You'll be the person who shapes how the agency shows up for its clients - and builds a function that retains, grows and delights them.
What the role involves:- Leading and owning the client services function end-to-end
- Building and managing a high-performing client services team
- Acting as the senior point of contact for key client relationships
- Partnering closely with delivery, strategy, and leadership teams
- Developing processes and structures that support sustainable growth
- Transitioning day-to-day client ownership away from the founders
- Senior client services experience within an independent digital or creative agency
- DTC (Direct-to-Consumer) experience is essential
- A track record of growing and retaining client accounts
- Low ego, high ownership — someone who leads from the front
- Experience building or scaling a client services function
- Strong commercial acumen and natural relationship builder
This is a genuinely exciting brief - a high-impact role with real autonomy inside a culture that values people who think and act like owners.
Head of Client Services in Slough employer: Major Players | B Corp™
Join a dynamic and innovative independent digital agency in London, where you'll have the opportunity to lead the client services function and make a significant impact on the agency's growth. With a strong emphasis on employee ownership and a collaborative work culture, this role offers not only competitive compensation but also the chance to develop your skills in a supportive environment that values creativity and initiative. Experience the thrill of working in a fast-paced setting that prioritises client satisfaction and team success.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Client Services in Slough
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Head of Client Services role. You never know who might have the inside scoop on opportunities or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by researching the agency thoroughly. Understand their clients, their culture, and their approach to DTC. This will help you tailor your responses and show that you're genuinely interested in how you can contribute to their growth.
✨Tip Number 3
Showcase your achievements! When discussing your experience, focus on specific examples of how you've grown and retained client accounts. Use metrics where possible to demonstrate your impact—agencies love numbers!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're serious about joining the team and ready to take ownership of the client services function.
We think you need these skills to ace Head of Client Services in Slough
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role. Highlight your DTC experience and any previous client services roles you've held. We want to see how your background aligns with what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're the perfect fit for the Head of Client Services role. Share specific examples of how you've grown and retained client accounts in the past.
Showcase Your Leadership Style:We’re keen to know how you lead from the front. In your application, give us a glimpse into your leadership style and how you’ve built or scaled client services teams before. We love low ego, high ownership vibes!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to keep track of your application and ensure it gets the attention it deserves. We can’t wait to hear from you!
How to prepare for a job interview at Major Players | B Corp™
✨Know Your DTC Inside Out
Make sure you brush up on your Direct-to-Consumer (DTC) knowledge. Understand the latest trends, challenges, and opportunities in the DTC space. This will not only show your expertise but also demonstrate your passion for the industry.
✨Showcase Your Leadership Style
Prepare to discuss your leadership approach and how you've built high-performing teams in the past. Be ready with specific examples of how you've led client services functions and fostered a culture of ownership and accountability.
✨Demonstrate Commercial Acumen
Think about how you've driven growth and retained clients in previous roles. Be prepared to share metrics or case studies that highlight your success in managing client relationships and achieving business objectives.
✨Ask Insightful Questions
Prepare thoughtful questions that reflect your understanding of the agency's current position and future goals. This shows you're not just interested in the role, but also in how you can contribute to their growth and success.
