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- Tasks: Lead and innovate customer loyalty programs to boost engagement and retention.
- Company: Join a renowned retail brand known for its innovative products across the UK and Europe.
- Benefits: Enjoy hybrid work, 23 days holiday, private healthcare, and staff discounts.
- Why this job: Be part of a dynamic team driving brand loyalty and customer satisfaction in a vibrant environment.
- Qualifications: Experience in CRM and loyalty program management is essential; passion for customer engagement is a must.
- Other info: Major Players is a proud B Corp committed to diversity, equity, and inclusion.
The predicted salary is between 34000 - 50000 £ per year.
Job Title Loyalty Manager Job Summary We’re currently partnered with an extremely well-known retail brand in Berkshire who’s innovative products and services are renowned all over the UK and Europe. With a strong focus on customer satisfaction and brand loyalty, we are seeking a Loyalty Manager to join their Customer Marketing team and drive their customer retention strategies to new heights! You will lead the development and execution of their loyalty programmes across a diverse range of markets and audiences. Your goal is to enhance customer engagement, foster brand loyalty and drive repeat business. You’ll work collaboratively with Marketing, Ecommerce, Digital and Sales teams to design and implement innovative strategies that resonate with their diverse customer base. Successful candidates must have demonstrable experience in CRM and loyalty programme management with a passion for customer engagement and brand building. Location & Workplace Policy Bracknell, Berkshire Hybrid working, 3 days office Salary £40,000 – £45,000 per annum 23 days holiday, pension, private healthcare, staff and F&F discounts, free parking on-site Major Players are the UK’s leading digital, marketing, and creative talent agency, and over the last 30 years we’ve consistently championed our people and communities. As a proud B Corp, we are committed to improving diversity, equity and inclusion within the industries we service, creating impactful and sustainable change for our partners, candidates and employees. We offer equal opportunities to all candidates regardless of race, religion, gender, sexuality, disability, age, and other protected status as required by applicable law. For further information about our DE&I commitments, please visit: www.majorplayers.co.uk/diversity-equity-inclusion/
Loyalty Manager employer: Major Players | B Corp™
Contact Detail:
Major Players | B Corp™ Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Loyalty Manager
✨Tip Number 1
Familiarize yourself with the latest trends in customer loyalty programs. Research successful case studies from well-known brands to understand what strategies resonate with customers and how they enhance engagement.
✨Tip Number 2
Network with professionals in the CRM and loyalty space. Attend industry events or webinars to connect with others who share your passion for customer engagement, as these connections can lead to valuable insights and opportunities.
✨Tip Number 3
Showcase your analytical skills by preparing examples of how you've used data to drive loyalty initiatives in the past. Be ready to discuss specific metrics and outcomes that demonstrate your impact on customer retention.
✨Tip Number 4
Prepare to discuss how you would collaborate with cross-functional teams. Think about how you can leverage insights from Marketing, Ecommerce, and Sales to create a cohesive loyalty strategy that aligns with the brand's goals.
We think you need these skills to ace Loyalty Manager
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Loyalty Manager position. Understand the key responsibilities and required skills, especially in CRM and loyalty programme management.
Tailor Your CV: Customize your CV to highlight relevant experience in customer engagement and brand loyalty. Use specific examples that demonstrate your success in managing loyalty programmes and driving customer retention.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer engagement and brand building. Mention how your previous experiences align with the company's goals and how you can contribute to their customer marketing team.
Highlight Collaborative Experience: Since the role involves working with various teams, emphasize any past experiences where you successfully collaborated with Marketing, Ecommerce, Digital, or Sales teams to achieve common goals.
How to prepare for a job interview at Major Players | B Corp™
✨Show Your Passion for Customer Engagement
Make sure to express your enthusiasm for customer engagement and brand loyalty during the interview. Share specific examples of how you've successfully enhanced customer relationships in previous roles.
✨Demonstrate Your CRM Expertise
Prepare to discuss your experience with CRM systems and loyalty program management. Highlight any innovative strategies you've implemented that led to increased customer retention and engagement.
✨Collaborative Mindset is Key
Since this role involves working closely with various teams, be ready to talk about your collaborative experiences. Provide examples of how you've worked with marketing, ecommerce, or sales teams to achieve common goals.
✨Research the Brand and Its Values
Familiarize yourself with the retail brand's products, services, and values. Understanding their commitment to diversity, equity, and inclusion will help you align your answers with their mission during the interview.
