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- Tasks: Lead and scale digital storefronts for a luxury sports brand, optimising the entire ecommerce journey.
- Company: Join a high-profile luxury sports brand in a dynamic hybrid working environment.
- Benefits: Enjoy competitive salary, flexible working, and opportunities for professional growth.
- Other info: Collaborative culture focused on curiosity and innovation.
- Why this job: Make a real impact on a global brand while driving innovative ecommerce strategies.
- Qualifications: 5+ years in Ecommerce Management, expert in Shopify Plus and Klaviyo.
The predicted salary is between 43200 - 72000 £ per year.
We’re partnering with a high-profile luxury sports brand to hire a strategic and commercially-minded Senior Ecommerce Manager. This role will lead and scale their digital storefronts, ensuring every product drop, collection launch, and site update is executed to the highest standard. You will take full ownership of the end-to-end ecommerce journey from Shopify platform management and conversion rate optimisation to performance marketing, retention, and loyalty. The ideal candidate can balance the big-picture vision of growing a global luxury sports brand with the precision needed to run a high-traffic, high-stakes online store.
Key Responsibilities
- Ecommerce Strategy & Growth: Develop and execute long-term ecommerce roadmaps to drive global sales growth and increase customer lifetime value. Own the global trading calendar, executing launches, promotions, and high-profile drops with the customer journey in mind. Manage and optimise the Shopify Plus ecosystem, including app integrations, theme customisation, and backend logistics. Partner cross-functionally with Marketing, Creative, and Merchandising teams to align campaigns, storytelling, product presentation, and onsite experience with commercial objectives.
- Retention, Email & Loyalty: Lead the CRM strategy, building lifecycle email flows (welcome, abandoned cart, post-purchase, win-back) that turn one-time buyers into loyal customers. Design and manage a loyalty program or app, offering perks such as early access, exclusive drops, and digital content. Use advanced segmentation to deliver personalised content for a global audience.
- Data & Performance: Own daily, weekly, and monthly site performance, balancing revenue, conversion, and margin targets. Analyse site performance, sales data, and customer behaviour to identify CRO opportunities. Deliver detailed post-campaign reporting to track the impact of email, loyalty, and other initiatives on total revenue. Collaborate with supply chain teams to ensure seamless stock management across global territories.
- Customer Experience: Manage customer service partners to ensure a consistent, on-brand, frictionless experience. Use customer feedback and journey insights to inform continuous improvements.
- Team & Culture: Foster a culture of collaboration, curiosity, and innovation within the ecommerce team.
About You
- 5+ years’ experience in Ecommerce Management, ideally within high-growth fashion, streetwear, or talent-led brands.
- Expert in Shopify Plus and Klaviyo, with experience building flows from scratch and A/B testing campaigns.
- Experience managing or building a digital loyalty program (e.g., LoyaltyLion, Yotpo, Smile).
- Strong commercial acumen, comfortable managing P&Ls and driving measurable growth.
- Highly analytical, using data to inform every decision.
- Calm under pressure, especially during high-volume site traffic periods.
Senior Manager - Digital & eCommerce in London employer: Major Players | B Corp
Contact Detail:
Major Players | B Corp Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Manager - Digital & eCommerce in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your ecommerce projects and achievements. This is a great way to demonstrate your expertise in Shopify Plus and performance marketing.
✨Tip Number 3
Prepare for interviews by researching the company and its competitors. Understand their ecommerce strategy and be ready to discuss how you can contribute to their growth and customer experience.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got some fantastic opportunities waiting for you, and applying directly can sometimes give you an edge over other candidates.
We think you need these skills to ace Senior Manager - Digital & eCommerce in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Senior Ecommerce Manager. Highlight your experience with Shopify Plus, CRM strategies, and any successful campaigns you've led. We want to see how you can drive growth and enhance customer loyalty!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Share your passion for ecommerce and luxury brands, and explain how your strategic mindset aligns with our goals at StudySmarter. Let us know why you're the perfect fit for this high-profile role.
Showcase Your Achievements: Don’t just list your responsibilities; showcase your achievements! Use metrics to demonstrate how you've improved conversion rates or increased customer lifetime value in previous roles. Numbers speak volumes, and we love seeing results!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep everything organised and ensures your application gets the attention it deserves. We can't wait to see what you bring to the table!
How to prepare for a job interview at Major Players | B Corp
✨Know Your Ecommerce Stuff
Make sure you brush up on your knowledge of ecommerce platforms, especially Shopify Plus. Be ready to discuss how you've optimised online stores in the past and share specific examples of successful product launches or campaigns you've managed.
✨Show Off Your Data Skills
Since this role is all about data-driven decisions, come prepared with insights from your previous roles. Talk about how you've used analytics to improve conversion rates or customer retention, and be ready to discuss any A/B testing you've conducted.
✨Demonstrate Cross-Functional Collaboration
This position requires working closely with marketing, creative, and merchandising teams. Share examples of how you've successfully partnered with other departments to achieve common goals, and highlight your ability to align different teams around a shared vision.
✨Be Ready for Scenario Questions
Expect questions that put you in hypothetical situations, like handling a high-traffic launch or managing customer feedback. Think through your approach to these scenarios ahead of time, focusing on how you'd balance strategy with execution under pressure.