At a Glance
- Tasks: Lead and shape the client services function for a dynamic digital agency.
- Company: Fast-growing, founder-led digital agency with a stellar reputation.
- Benefits: Competitive salary, hybrid work model, and a culture that values ownership.
- Other info: Exciting opportunity for autonomy and career growth in a supportive environment.
- Why this job: Make a real impact by growing and delighting key client relationships.
- Qualifications: Senior client services experience in a digital or creative agency is essential.
The predicted salary is between 80000 - 80000 € per year.
I'm working with a fast-growing, founder-led digital agency that's at an exciting inflection point. They've built a brilliant reputation, a loyal client base and a talented team - and now they're ready to bring in a senior Head of Client Services to take ownership of the client function and help scale it properly. This is a newly created role, built to free up the founders and give the business the senior client leadership it needs to grow. You'll be the person who shapes how the agency shows up for its clients - and builds a function that retains, grows and delights them.
What the role involves:
- Leading and owning the client services function end-to-end
- Building and managing a high-performing client services team
- Acting as the senior point of contact for key client relationships
- Partnering closely with delivery, strategy, and leadership teams
- Developing processes and structures that support sustainable growth
- Transitioning day-to-day client ownership away from the founders
What we're looking for:
- Senior client services experience within an independent digital or creative agency
- DTC (Direct-to-Consumer) experience is essential
- A track record of growing and retaining client accounts
- Low ego, high ownership — someone who leads from the front
- Experience building or scaling a client services function
- Strong commercial acumen and natural relationship builder
This is a genuinely exciting brief - a high-impact role with real autonomy inside a culture that values people who think and act like owners.
Head of Client Services employer: Major Players | B Corp™
Join a dynamic and rapidly expanding independent digital agency in London, where you'll have the opportunity to lead the client services function and make a significant impact on the agency's growth. With a culture that champions ownership and innovation, you'll benefit from a supportive environment that fosters professional development and collaboration, all while working in a hybrid model that promotes work-life balance. This role not only offers competitive compensation but also the chance to shape client relationships and drive success in a thriving team.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Client Services
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Head of Client Services role. You never know who might have the inside scoop on opportunities or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the agency's clients and recent projects. Show us that you understand their business and how you can contribute to their growth. Tailor your pitch to highlight your DTC experience and how it aligns with their needs.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in keeping you top of mind. Use this opportunity to reiterate your excitement about the role and how you can help scale their client services function.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Head of Client Services
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that align with the Head of Client Services role. Highlight your DTC experience and any previous successes in client retention and growth. We want to see how you can lead from the front!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're the perfect fit for this role. Share specific examples of how you've built or scaled client services functions in the past, and don’t forget to show your passion for the agency's mission.
Showcase Your Leadership Style:In your application, give us a glimpse of your leadership style. We’re looking for someone with low ego and high ownership, so share stories that demonstrate how you’ve successfully led teams and fostered strong client relationships.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates. Plus, it shows us you’re keen to join our team!
How to prepare for a job interview at Major Players | B Corp™
✨Know Your DTC Inside Out
Make sure you brush up on your Direct-to-Consumer (DTC) knowledge. Understand the latest trends, challenges, and strategies in the DTC space. This will not only show your expertise but also demonstrate your passion for the industry.
✨Showcase Your Leadership Style
Prepare to discuss your approach to leading a client services team. Think about specific examples where you've built or scaled a team successfully. Highlight how you foster collaboration and high performance, as this role is all about shaping the agency's client function.
✨Demonstrate Commercial Acumen
Be ready to talk about how you've grown and retained client accounts in the past. Use metrics and success stories to illustrate your impact. This will help convey your strong commercial acumen, which is crucial for this position.
✨Ask Insightful Questions
Prepare thoughtful questions that show your interest in the agency's future and its client relationships. Inquire about their current challenges and how they envision the Head of Client Services role evolving. This will reflect your proactive mindset and genuine interest in contributing to their growth.
