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- Tasks: Join our team to drive customer loyalty in luxury fashion through exciting campaigns and data analysis.
- Company: Be part of a global luxury fashion giant known for its commitment to diversity and inclusion.
- Benefits: Enjoy a hybrid working model, competitive pay, and the chance to work with a renowned brand.
- Why this job: This role offers a dynamic environment where you can innovate and enhance customer experiences.
- Qualifications: Experience in luxury fashion or e-commerce, strong analytical skills, and proficiency in Excel required.
- Other info: Opportunity for contract extension and a chance to make a real impact in a fast-paced industry.
The predicted salary is between 24000 - 30000 £ per year.
Are you passionate about customer engagement and loyalty programs? Do you have experience in luxury fashion or e-commerce and want to be part of a global luxury fashion giant? We’re looking for a Junior CRM Loyalty Executive to join our dynamic team and play a key role in driving customer retention and rewards programs. This is an exciting opportunity to work in a fast-paced, data-driven environment where you can shape loyalty initiatives and enhance customer experiences.
Key Responsibilities
- Support the Senior Loyalty Manager and Loyalty Executive in developing initiatives to retain and grow the customer base.
- Execute and optimize loyalty reward campaigns from concept to completion, including briefing, design, build, testing, release, and analysis.
- Manage promotional tools and discount promotions across luxury stores, ensuring seamless execution.
- Conduct data analysis on gift vouchers, store credit, and promotions to improve ROI and customer engagement.
- Collaborate with internal teams to deliver targeted CRM strategies that enhance customer acquisition, retention, and loyalty.
- Manage offline gifting and ad hoc events to strengthen customer relationships.
Skills & Experience
- Experience in luxury fashion, e-commerce, or CRM loyalty programs.
- Strong analytical skills with experience handling large data sets.
- Proficiency in Excel and PowerPoint (SQL knowledge is a plus).
- Solid understanding of email marketing processes and CRM tools.
- Excellent communication skills with the ability to present insights to senior stakeholders.
- A creative mindset with a proactive approach to problem-solving and innovation.
Personal Attributes (Optional)
- Detail-oriented and highly organized.
- Able to multitask and meet deadlines in a fast-paced environment.
- Strong interpersonal skills with a collaborative attitude.
- Flexible and adaptable to changing business needs.
Salary & Benefits
- £150 per day (Inside IR35, Umbrella only).
- Opportunity to work with a renowned global luxury fashion brand.
- Hybrid working model (3 days in-office, 2 days remote).
- High likelihood of contract extension.
Location & Workplace Policy
- West London-based role.
- Hybrid working model (3 days in-office, 2 days remote).
Exciting CRM Loyalty Executive Opportunity in Luxury Fashion employer: Major Players | B Corp™
Contact Detail:
Major Players | B Corp™ Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Exciting CRM Loyalty Executive Opportunity in Luxury Fashion
✨Tip Number 1
Familiarise yourself with the latest trends in luxury fashion and CRM loyalty programs. Understanding the current market landscape will help you engage in meaningful conversations during interviews and demonstrate your passion for the industry.
✨Tip Number 2
Network with professionals in the luxury fashion sector, especially those involved in CRM and customer engagement. Attend industry events or join relevant online forums to build connections that could lead to referrals or insider information about the role.
✨Tip Number 3
Brush up on your analytical skills, particularly in Excel and data analysis. Being able to showcase your ability to handle large data sets and derive insights will set you apart from other candidates.
✨Tip Number 4
Prepare to discuss specific examples of how you've successfully executed loyalty campaigns or improved customer engagement in previous roles. Having concrete examples ready will help you illustrate your experience and problem-solving skills effectively.
We think you need these skills to ace Exciting CRM Loyalty Executive Opportunity in Luxury Fashion
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in luxury fashion, e-commerce, or CRM loyalty programs. Use keywords from the job description to demonstrate that you meet the specific requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer engagement and loyalty programs. Mention specific examples of how you've contributed to similar initiatives in the past and express your enthusiasm for the role.
Highlight Analytical Skills: Since strong analytical skills are crucial for this position, provide examples of how you've successfully handled large data sets or conducted data analysis in previous roles. This will help you stand out as a candidate.
Showcase Communication Skills: In your application, emphasise your excellent communication skills. Provide examples of how you've presented insights to senior stakeholders or collaborated with teams to deliver targeted strategies.
How to prepare for a job interview at Major Players | B Corp™
✨Show Your Passion for Luxury Fashion
Make sure to express your enthusiasm for luxury fashion during the interview. Share any personal experiences or insights you have about the industry, as this will demonstrate your genuine interest and commitment to the role.
✨Highlight Your Analytical Skills
Since the role involves handling large data sets and conducting analysis, be prepared to discuss your analytical skills. Bring examples of how you've used data to drive decisions in previous roles, especially in CRM or loyalty programmes.
✨Demonstrate Your Communication Skills
Excellent communication is key for this position. Practice articulating your thoughts clearly and confidently, especially when discussing insights or strategies. Consider preparing a brief presentation on a relevant topic to showcase your ability to engage with senior stakeholders.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and creativity. Think of scenarios where you've had to innovate or adapt in a fast-paced environment, and be ready to share how you approached those challenges.
