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For Companies At a Glance
- Tasks: Own the e-commerce performance and optimise the online shopping experience.
- Company: Rapidly scaling fashion DTC brand with a dynamic culture.
- Benefits: Competitive salary, hands-on role, and creative work environment.
- Why this job: Make a direct impact on business growth in a hyper-growth fashion brand.
- Qualifications: 3+ years in e-commerce, strong analytical skills, and a passion for customer experience.
- Other info: Collaborative team atmosphere in Northwest London, on-site 5 days a week.
The predicted salary is between 36000 - 60000 ÂŁ per year.
We have partnered with a sportswear brand on the search for a new E-commerce Manager, focused on building a distinctive global presence through merchandise, digital experiences and fan engagement.
The brand sits at the intersection of sport, culture and commerce, creating products and experiences that resonate with a passionate global fanbase. With ambitious growth plans, they are investing heavily in their ecommerce and digital ecosystem.
This role offers the chance to join a dynamic, high-performance team working on high-profile launches and projects within one of the most exciting sports in the world.
Key Responsibilities
Ecommerce Store Management
- Oversee the daily operation of the Shopify storefront, ensuring the site remains accurate, stable and fully optimised
- Create and update products, collections and merchandising content to support launches and campaigns
- Implement website updates and new content, ensuring all changes are tested and delivered on schedule
- Maintain strong site presentation and functionality during peak traffic moments and product drops
CRM & Customer Engagement
- Execute CRM campaigns using Klaviyo, including email communications linked to launches and marketing initiatives
- Manage and optimise lifecycle email flows such as welcome, post-purchase and retention journeys
- Support updates and messaging across the brand’s store app
- Assist with the rollout and day-to-day management of a loyalty programme, including reward structures and communications
- Track CRM performance and identify opportunities to improve engagement
Customer Journey & Conversion
- Ensure product and collection pages present merchandise in a clear and compelling way
- Support testing and optimisation initiatives aimed at improving user experience and conversion
- Help maintain a consistent and on-brand journey across ecommerce, email and app channels
Analytics & Reporting
- Monitor ecommerce and CRM performance metrics on a daily and weekly basis
- Contribute to reporting on site performance, engagement and customer retention
- Support post-launch and campaign analysis to identify improvements
Collaboration
- Work closely with creative teams to implement visual assets across digital platforms
- Partner with marketing to ensure ecommerce activity aligns with campaigns and key brand moments
- Coordinate with operations and customer service teams to ensure a seamless customer experience
About You
- 2–4 years’ experience in ecommerce, CRM or digital merchandising
- Practical experience managing a Shopify store
- Familiarity with Klaviyo or a similar email marketing platform
- Exposure to loyalty programmes or app-based customer experiences is beneficial
- Highly organised with strong attention to detail
- Comfortable working in a fast-paced, high-growth environment
- Proactive and motivated to continue developing within ecommerce
Benefits
- Competitive salary depending on experience
- 20 days annual leave plus additional time off over Christmas and New Year
- Additional paid day off for your birthday
- Weekly flexible “work from anywhere” day
- Time off in lieu for occasional weekend work related to major launches or events
- MacBook and required equipment provided
- Budget allocated for training and professional development
Ecommerce Manager employer: Major Players | B Corp
Contact Detail:
Major Players | B Corp Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Ecommerce Manager
✨Tip Number 1
Network like a pro! Reach out to people in the fashion and e-commerce space on LinkedIn. Join relevant groups, attend webinars, and don’t be shy about sliding into DMs. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your skills! Create a portfolio that highlights your past successes in e-commerce. Include metrics like conversion rates and revenue growth from previous roles. This will help you stand out and prove you can drive results.
✨Tip Number 3
Prepare for interviews by researching the brand’s current e-commerce strategies. Be ready to discuss how you can optimise their Shopify site and enhance the customer experience. Tailor your answers to show you’re the perfect fit for their needs.
✨Tip Number 4
Apply through our website! We make it easy for you to showcase your skills and experience. Plus, it shows you’re genuinely interested in the role and the company. Don’t miss out on this opportunity to join a fast-growing fashion brand!
We think you need these skills to ace Ecommerce Manager
Some tips for your application 🫡
Show Your Passion for E-Commerce: When writing your application, let your enthusiasm for e-commerce shine through! We want to see how your experience aligns with the fast-paced world of fashion DTC brands. Share specific examples of how you've driven online sales and improved customer experiences.
Be Data-Driven: Since this role is all about optimising performance, make sure to highlight your analytical skills. We love seeing candidates who can blend data insights with creative strategies. Mention any tools like GA4 or HotJar that you've used to boost conversion rates.
Tailor Your Application: Don’t just send a generic CV! We’re looking for someone who understands our brand and the e-commerce landscape. Customise your application to reflect how your skills and experiences make you the perfect fit for this specific role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures it gets the attention it deserves. Plus, it shows us you’re serious about joining our team!
How to prepare for a job interview at Major Players | B Corp
✨Know Your Numbers
Make sure you’re familiar with key metrics like conversion rates, average order value, and revenue growth. Be ready to discuss how you've impacted these in your previous roles, especially if you've worked with Shopify or similar platforms.
✨Showcase Your Analytical Skills
Prepare examples of how you've used tools like GA4 or HotJar to optimise e-commerce performance. Discuss specific tests you've run and the results they yielded, as this will demonstrate your hands-on experience and analytical mindset.
✨Emphasise Collaboration
This role requires working closely with various teams. Be prepared to share experiences where you’ve successfully collaborated with marketing, finance, or tech teams to launch campaigns or improve website performance.
✨Stay Ahead of Trends
Research current e-commerce trends and be ready to discuss how you can apply them to the brand. Showing that you’re proactive about staying informed will highlight your passion for the industry and your commitment to driving success.