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For Companies At a Glance
- Tasks: Deliver top-notch customer service and sales support while managing orders and building relationships.
- Company: Join a dynamic team in Washington, Durham, focused on customer satisfaction and growth.
- Benefits: Enjoy a competitive salary, regular hours, and opportunities for professional development.
- Why this job: Be part of a supportive culture that values communication and proactive problem-solving.
- Qualifications: 2 years of customer service experience and familiarity with order processing systems like SAP.
- Other info: Flexible working hours and a chance to make a real impact on customer relationships.
The predicted salary is between 24000 - 36000 £ per year.
Job Specification
Job Title: Customer Service / Sales Administrator
Location: Washington, Durham
Salary: Up to 30,000
Working Hours: 8:30 to 5pm Monday to Thursday, 08:30 to 1:30 on Friday
Main Purpose of the Role
To deliver a high level of customer service and sales support to a portfolio of allocated customers. The role is focused on effective communication, proactive relationship building, accurate order processing, and collaboration with internal departments to ensure best-in-class service delivery. The individual will be responsible for managing quotations, handling complaints, and identifying opportunities for customer growth and retention.
Key Responsibilities
- Accurately process customer sales orders using SAP.
- Ensure orders align with agreed terms and pricing.
- Act as the primary point of contact for allocated customers.
- Provide regular updates regarding order status, delivery timelines, and product availability.
- Manage expectations proactively in the event of order delays or changes.
- Build strong, long-term relationships that support customer retention and sales growth.
- Monitor and act upon customer buying patterns, identifying gaps or reductions in spend.
- Generate customer quotations in SAP and CRM based on specifications received from the technical team.
- Maintain and update a centralised quotation log with all relevant information.
- Follow up on all customer quotes to ensure pricing accuracy and track potential conversions.
- Efficiently manage and resolve customer complaints.
- Ensure all issues are logged, tracked, and communicated through the appropriate internal systems.
- Keep customers informed throughout the resolution process.
- Verify that all products are accurately priced in accordance with agreed pricing structures.
- Ensure consistency between quotations and invoices.
Expected Results / Performance Metrics
- High customer satisfaction and retention rates.
- Accurate and timely order processing.
- Active contribution to sales growth via upselling and customer development.
- Efficient resolution of complaints and issues.
- Maintenance of detailed and accurate CRM and quotation records.
Job Requirements
Essential Skills & Experience:
- Customer Service Experience: Minimum 2 years\’ experience in a customer service or internal sales environment, preferably within a manufacturing or distribution setting.
- Sales Order Processing: Proven experience handling order processing systems (e.g., SAP or similar ERP software).
- Communication: Strong verbal and written communication skills; confident liaising with internal teams and external customers at all levels.
- Problem Solving: Ability to resolve issues efficiently and professionally, with a focus on customer satisfaction.
- Attention to Detail: High level of accuracy when entering and managing data.
- Time Management: Ability to manage multiple priorities and deadlines in a fast-paced environment.
For more information please contact Travis Townsend at Major Recruitment.
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Customer Service / Sales Administrator employer: Major Newton Aycliffe
Contact Detail:
Major Newton Aycliffe Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service / Sales Administrator
✨Tip Number 1
Familiarise yourself with SAP or similar ERP systems, as this role heavily relies on accurate order processing. Consider taking a short online course or tutorial to boost your confidence and demonstrate your commitment to mastering the necessary tools.
✨Tip Number 2
Brush up on your communication skills, both verbal and written. Practising how to articulate your thoughts clearly can help you stand out during interviews, especially since the role involves liaising with customers and internal teams.
✨Tip Number 3
Prepare examples of how you've successfully resolved customer complaints in the past. Being able to share specific instances where you've turned a negative experience into a positive one will showcase your problem-solving abilities.
✨Tip Number 4
Research common customer buying patterns in the industry related to manufacturing or distribution. Understanding these trends can help you identify opportunities for customer growth and retention, which is a key responsibility of the role.
We think you need these skills to ace Customer Service / Sales Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant customer service and sales experience. Emphasise your familiarity with order processing systems like SAP, as well as your communication skills and problem-solving abilities.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and sales. Mention specific examples of how you've built relationships with customers and resolved issues efficiently in previous roles.
Highlight Relevant Skills: In your application, clearly outline your skills that match the job requirements, such as attention to detail, time management, and your ability to handle multiple priorities in a fast-paced environment.
Follow Up: After submitting your application, consider sending a polite follow-up email to express your continued interest in the position. This shows initiative and can help keep your application top of mind.
How to prepare for a job interview at Major Newton Aycliffe
✨Showcase Your Customer Service Skills
Make sure to highlight your previous customer service experience during the interview. Be prepared to share specific examples of how you've handled customer complaints or built strong relationships with clients, as this role heavily relies on effective communication and relationship building.
✨Familiarise Yourself with SAP
Since the job involves processing sales orders using SAP, it’s a good idea to brush up on your knowledge of this software. If you have experience with similar ERP systems, be ready to discuss how those skills can transfer to SAP.
✨Demonstrate Problem-Solving Abilities
Prepare to discuss scenarios where you've successfully resolved issues for customers. This role requires efficient problem-solving skills, so think of examples that showcase your ability to handle challenges while maintaining customer satisfaction.
✨Emphasise Attention to Detail
Given the importance of accuracy in order processing and quotation management, be sure to mention your attention to detail. You might want to provide examples of how you've ensured accuracy in past roles, especially when managing data or processing orders.
