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- Tasks: Deliver top-notch customer service and sales support while managing orders and building relationships.
- Company: Join a dynamic team in Washington, Durham, focused on customer satisfaction and growth.
- Benefits: Enjoy a competitive salary, flexible hours, and opportunities for professional development.
- Why this job: Be part of a supportive culture that values communication and proactive problem-solving.
- Qualifications: 2+ years in customer service or sales, with experience in order processing systems like SAP.
- Other info: Work Monday to Thursday 8:30-5pm and Friday 8:30-1:30.
The predicted salary is between 24000 - 30000 £ per year.
Job Specification Job Title: Customer Service / Sales Administrator Location: Washington, Durham Salary: Up to £30,000 Working Hours: 8:30 to 5pm Monday to Thursday, 08:30 to 1:30 on Friday Main Purpose of the Role To deliver a high level of customer service and sales support to a portfolio of allocated customers. The role is focused on effective communication, proactive relationship building, accurate order processing, and collaboration with internal departments to ensure best-in-class service delivery. The individual will be responsible for managing quotations, handling complaints, and identifying opportunities for customer growth and retention. Key Responsibilities Accurately process customer sales orders using SAP. Ensure orders align with agreed terms and pricing. Act as the primary point of contact for allocated customers. Provide regular updates regarding order status, delivery timelines, and product availability. Manage expectations proactively in the event of order delays or changes. Build strong, long-term relationships that support customer retention and sales growth. Monitor and act upon customer buying patterns, identifying gaps or reductions in spend. Generate customer quotations in SAP and CRM based on specifications received from the technical team. Maintain and update a centralised quotation log with all relevant information. Follow up on all customer quotes to ensure pricing accuracy and track potential conversions. Efficiently manage and resolve customer complaints. Ensure all issues are logged, tracked, and communicated through the appropriate internal systems. Keep customers informed throughout the resolution process. Verify that all products are accurately priced in accordance with agreed pricing structures. Ensure consistency between quotations and invoices. Expected Results / Performance Metrics High customer satisfaction and retention rates. Accurate and timely order processing. Active contribution to sales growth via upselling and customer development. Efficient resolution of complaints and issues. Maintenance of detailed and accurate CRM and quotation records. Job Requirements Essential Skills & Experience: Customer Service Experience: Minimum 2 years\’ experience in a customer service or internal sales environment, preferably within a manufacturing or distribution setting. Sales Order Processing: Proven experience handling order processing systems (e.g., SAP or similar ERP software). Communication: Strong verbal and written communication skills; confident liaising with internal teams and external customers at all levels. Problem Solving: Ability to resolve issues efficiently and professionally, with a focus on customer satisfaction. Attention to Detail: High level of accuracy when entering and managing data. Time Management: Ability to manage multiple priorities and deadlines in a fast-paced environment. For more information please contact Travis Townsend at Major Recruitment. INDTW
Customer Service / Sales Administrator employer: Major Newton Aycliffe
Contact Detail:
Major Newton Aycliffe Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service / Sales Administrator
✨Tip Number 1
Familiarise yourself with SAP or similar ERP systems, as this role requires accurate order processing. Consider taking a short online course or tutorial to boost your confidence and demonstrate your commitment to mastering the necessary tools.
✨Tip Number 2
Brush up on your communication skills, both verbal and written. Practice how you would handle customer inquiries and complaints, as effective communication is key to building strong relationships and ensuring customer satisfaction.
✨Tip Number 3
Research common customer service scenarios in sales environments, especially within manufacturing or distribution. Being prepared with examples of how you've successfully resolved issues or improved customer experiences can set you apart during discussions.
✨Tip Number 4
Showcase your attention to detail by preparing a mock quotation log. This will not only help you understand the importance of accuracy in pricing and order management but also demonstrate your proactive approach to potential employers.
We think you need these skills to ace Customer Service / Sales Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant customer service and sales experience. Emphasise your familiarity with order processing systems like SAP, as well as your communication skills and problem-solving abilities.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to build relationships. Mention specific examples of how you've successfully managed customer complaints or contributed to sales growth in previous roles.
Highlight Relevant Skills: In your application, clearly outline your skills that match the job requirements, such as attention to detail, time management, and experience in a fast-paced environment. Use bullet points for clarity.
Follow Up: After submitting your application, consider sending a polite follow-up email to express your continued interest in the position. This shows initiative and can help keep your application top of mind.
How to prepare for a job interview at Major Newton Aycliffe
✨Showcase Your Customer Service Experience
Be prepared to discuss your previous roles in customer service or sales. Highlight specific examples where you successfully resolved issues or built strong relationships with customers, as this will demonstrate your ability to excel in the role.
✨Familiarise Yourself with SAP
Since the role involves processing orders using SAP, it’s beneficial to have a basic understanding of how this system works. If you have experience with similar ERP software, be ready to explain how that knowledge can transfer to SAP.
✨Demonstrate Strong Communication Skills
Practice articulating your thoughts clearly and confidently. During the interview, focus on how you communicate with both customers and internal teams, as effective communication is key to success in this position.
✨Prepare for Problem-Solving Scenarios
Think of examples where you faced challenges in customer service and how you resolved them. Be ready to discuss your thought process and the steps you took to ensure customer satisfaction, as this will showcase your problem-solving abilities.
