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For Companies At a Glance
- Tasks: Deliver top-notch customer service and sales support while managing orders and building relationships.
- Company: Join a dynamic team in Washington, Durham, focused on customer satisfaction and growth.
- Benefits: Enjoy a competitive salary, regular hours, and opportunities for professional development.
- Why this job: Be part of a supportive culture that values communication and proactive problem-solving.
- Qualifications: 2 years of customer service experience and familiarity with order processing systems like SAP.
- Other info: Flexible working hours and a chance to make a real impact on customer retention.
Job Specification
All potential applicants are encouraged to scroll through and read the complete job description before applying.
Job Title: Customer Service / Sales Administrator
Location: Washington, Durham
Salary: Up to £30,000
Working Hours: 8:30 to 5pm Monday to Thursday, 08:30 to 1:30 on Friday
Main Purpose of the Role
To deliver a high level of customer service and sales support to a portfolio of allocated customers. The role is focused on effective communication, proactive relationship building, accurate order processing, and collaboration with internal departments to ensure best-in-class service delivery. The individual will be responsible for managing quotations, handling complaints, and identifying opportunities for customer growth and retention.
Key Responsibilities
Accurately process customer sales orders using SAP.
Ensure orders align with agreed terms and pricing.
Act as the primary point of contact for allocated customers.
Provide regular updates regarding order status, delivery timelines, and product availability.
Manage expectations proactively in the event of order delays or changes.
Build strong, long-term relationships that support customer retention and sales growth.
Monitor and act upon customer buying patterns, identifying gaps or reductions in spend.
Generate customer quotations in SAP and CRM based on specifications received from the technical team.
Maintain and update a centralised quotation log with all relevant information.
Follow up on all customer quotes to ensure pricing accuracy and track potential conversions.
Efficiently manage and resolve customer complaints.
Ensure all issues are logged, tracked, and communicated through the appropriate internal systems.
Keep customers informed throughout the resolution process.
Verify that all products are accurately priced in accordance with agreed pricing structures.
Ensure consistency between quotations and invoices.
Expected Results / Performance Metrics
High customer satisfaction and retention rates.
Accurate and timely order processing.
Active contribution to sales growth via upselling and customer development.
Efficient resolution of complaints and issues.
Maintenance of detailed and accurate CRM and quotation records.
Job Requirements
Essential Skills & Experience:
Customer Service Experience: Minimum 2 years\’ experience in a customer service or internal sales environment, preferably within a manufacturing or distribution setting.
Sales Order Processing: Proven experience handling order processing systems (e.g., SAP or similar ERP software).
Communication: Strong verbal and written communication skills; confident liaising with internal teams and external customers at all levels.
Problem Solving: Ability to resolve issues efficiently and professionally, with a focus on customer satisfaction.
Attention to Detail: High level of accuracy when entering and managing data.
Time Management: Ability to manage multiple priorities and deadlines in a fast-paced environment.
For more information please contact Travis Townsend at Major Recruitment.
INDTW
Customer Service / Sales Administrator employer: Major Newton Aycliffe
Contact Detail:
Major Newton Aycliffe Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service / Sales Administrator
✨Tip Number 1
Familiarise yourself with SAP or similar ERP systems, as this role heavily relies on accurate order processing. Consider taking a short online course or tutorial to boost your confidence and demonstrate your commitment to mastering the necessary tools.
✨Tip Number 2
Brush up on your communication skills, both verbal and written. Practice articulating your thoughts clearly and concisely, as you'll need to liaise with customers and internal teams effectively. Role-playing common customer scenarios can be a great way to prepare.
✨Tip Number 3
Showcase your problem-solving abilities by preparing examples of how you've resolved customer complaints in the past. Think about specific situations where you turned a negative experience into a positive one, as this will highlight your customer service skills.
✨Tip Number 4
Research the company and its products thoroughly before your interview. Understanding their offerings and customer base will allow you to speak more confidently about how you can contribute to customer retention and sales growth.
We think you need these skills to ace Customer Service / Sales Administrator
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Customer Service / Sales Administrator position. Understand the key responsibilities and required skills to tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasise your customer service experience, particularly any roles involving order processing or sales support. Use specific examples to demonstrate your skills in communication, problem-solving, and attention to detail.
Showcase Your Skills: Clearly outline your proficiency with relevant software, such as SAP or similar ERP systems. Mention any experience you have with CRM tools and how you've used them to enhance customer relationships.
Craft a Compelling Cover Letter: Write a personalised cover letter that reflects your enthusiasm for the role. Address how your background aligns with the company's goals, particularly in delivering high levels of customer satisfaction and supporting sales growth.
How to prepare for a job interview at Major Newton Aycliffe
✨Showcase Your Customer Service Experience
Make sure to highlight your previous customer service roles during the interview. Share specific examples of how you've handled complaints or built relationships with customers, as this will demonstrate your ability to excel in the role.
✨Familiarise Yourself with SAP
Since the job involves using SAP for order processing, it’s a good idea to brush up on your knowledge of this software. If you have experience with similar ERP systems, be prepared to discuss how those skills can transfer to SAP.
✨Prepare for Problem-Solving Scenarios
Expect to be asked about how you would handle specific customer issues. Think of a few scenarios where you successfully resolved a problem and be ready to explain your thought process and the outcome.
✨Demonstrate Strong Communication Skills
Since effective communication is key in this role, practice articulating your thoughts clearly and confidently. Be prepared to discuss how you would keep customers informed about their orders and manage expectations during delays.
