Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Handle customer queries and support the sales team with order processing.
- Company: Join a dynamic team in a thriving Telford-based company.
- Benefits: Enjoy a competitive salary, 20 days leave, and a company pension.
- Why this job: Make a difference by providing excellent customer service and support.
- Qualifications: Previous admin experience and strong customer service skills required.
- Other info: Great opportunity for career growth in a supportive environment.
The predicted salary is between 23400 - 28600 £ per year.
The Customer Service Administrator will be working in a small team taking orders over the phone and via email, reporting to the Office Manager.
The ideal candidate will have excellent telephony Customer Service skills and administration experience.
Salary: £26k
Hours of work: Monday to Friday 9am–5pm
Benefits:
- 20 days annual leave + bank holidays
- Company Pension
Responsibilities:
- Dealing with queries and complaints from consumers via telephone and email.
- To provide administrative and customer support to the Sales Team.
- Sales and purchase order processing.
- Raising claims with factories for damaged/faulty goods.
- Any other tasks delegated by the Office Manager.
Skills and Experience:
- Previous experience as an office administrator, office assistant or similar role.
- Good customer service skills.
- Able to work on own initiative without instruction.
- Knowledge of MS Office.
- Confident and outgoing.
- Excellent organisational skills.
- Good telephone manner.
- Reliable and committed.
- Ideally worked within a logistics role.
We will carefully consider your application and advise you if we are able to progress with your application within 3 working days. If you do not hear from us within this time, your details won’t be retained. If you’re not successful on this occasion please continue to apply to future roles we advertise.
Major Recruitment are an employment agency working on behalf of our client. Should you be seeking a new permanent position, temporary assignment or contract you will find our staff professional and courteous and our interview process straightforward. We are located in thriving Telford, and we focus on jobs in Shropshire, Staffordshire, North Wales and Wolverhampton. Major Recruitment specialise in industrial, commercial, driving and technical recruitment.
Customer Service Administrator in Telford employer: Major Industrial
Contact Detail:
Major Industrial Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Administrator in Telford
✨Tip Number 1
Make sure you know the company inside out! Research their values, mission, and recent news. This will help you tailor your conversation and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your phone skills! Since you'll be dealing with queries over the phone, it’s crucial to sound confident and friendly. Try role-playing with a friend to get comfortable with common customer service scenarios.
✨Tip Number 3
Prepare some questions to ask during the interview. This shows that you’re engaged and eager to learn more about the role and the team. Plus, it gives you a chance to assess if the company is the right fit for you!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and keep you on their radar. And remember, apply through our website for the best chance at landing that Customer Service Administrator role!
We think you need these skills to ace Customer Service Administrator in Telford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service skills and any relevant admin experience. We want to see how you can bring your unique flair to the role!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Customer Service Administrator position and how your skills align with our needs.
Show Off Your Communication Skills: Since this role involves dealing with queries over the phone and via email, make sure your application reflects your excellent communication skills. We love a confident and outgoing personality!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role quickly!
How to prepare for a job interview at Major Industrial
✨Know Your Customer Service Skills
Make sure you can clearly articulate your customer service experience. Think of specific examples where you've successfully handled queries or complaints, especially over the phone or via email. This will show that you’re not just familiar with the role but also capable of excelling in it.
✨Familiarise Yourself with MS Office
Since the job requires good knowledge of MS Office, brush up on your skills before the interview. Be prepared to discuss how you've used these tools in previous roles, particularly for administrative tasks. This will demonstrate your readiness to hit the ground running.
✨Show Off Your Organisational Skills
Prepare to discuss how you manage your time and tasks effectively. You might want to share a method or tool you use to stay organised, as this is crucial for the role. Being able to showcase your organisational prowess will set you apart from other candidates.
✨Be Confident and Outgoing
The role requires a confident and outgoing personality, so let that shine through during your interview. Practice your responses out loud, maintain eye contact, and don’t hesitate to smile. This will help convey your enthusiasm for the position and make a positive impression.
