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- Tasks: Manage reservations and enhance guest experiences at Carbone London.
- Company: Join Major Food Group, a leader in the dining industry known for exceptional service.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and development.
- Why this job: Be part of a vibrant team that values customer service and teamwork.
- Qualifications: 2 years in the restaurant industry, excellent communication skills, and proficiency in reservation systems.
- Other info: Weekend and holiday availability is essential; CRM experience is a bonus.
The predicted salary is between 30000 - 42000 £ per year.
Major Food Group is hiring an experienced Guest Relations Coordinator to join our team at Carbone London! We are actively searching for a Guest Relations Coordinator who thrives in customer service and is proficient in managing various reservation systems. The ideal candidate should possess a warm, pleasant, and cheerful demeanor, which is crucial for improving guest experiences. This position requires a professional capable of communicating effectively with both guests and colleagues to ensure a seamless booking process and uphold high standards of dining service. The successful candidate will demonstrate a keen willingness and ability to learn, be dependable in completing tasks, and exhibit a strong team-oriented attitude.
Responsibilities:
- Manage reservation books for all Major Food Group restaurants and efficiently handle a high volume of email inquiries.
- Relay guest information, including cancellations, changes, VIP reservations, and issues, to restaurant managers effectively.
- Understand seating arrangements and service flow to optimize restaurant capacity, reduce wait times at the entrance, and accommodate guest needs.
- Facilitate guest experiences, handling special requests and advance payments swiftly.
- Assist the Guest Relations department with tasks such as sending daily VIP reports, obtaining itemized receipts, and escalating inquiries to management as needed.
- Forward all Event Inquiries promptly to the Event Team.
- Cultivate and maintain relationships with local concierge services.
- Exhibit professionalism and maintain a positive demeanor during telephone and email interactions, processing information and managing stress gracefully.
- Possess comprehensive knowledge of the Major Food Group’s restaurant menus and designs.
Requirements:
- 2 years of prior experience in the restaurant industry, preferably in fine dining.
- Availability on weekends and/or holidays is required.
- Basic proficiency in Microsoft Office.
- Excellent communication skills, both written and verbal.
- Strong guest relations skills and a keen interest in fostering relationships with guests.
- Ability to thrive in a high-volume, fast-paced environment.
- Proficiency with reservation systems such as Resy, Open Table, or SevenRooms.
- A proactive attitude, attention to detail, and a robust work and personal ethic.
- Previous experience with Customer Relationship Management (CRM) software is a plus.
Guest Relations Coordinator employer: Major Food Group
Contact Detail:
Major Food Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Relations Coordinator
✨Tip Number 1
Familiarise yourself with the reservation systems mentioned in the job description, such as Resy, Open Table, or SevenRooms. Having hands-on experience or even a basic understanding of these platforms can set you apart from other candidates.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've handled guest inquiries or resolved issues in previous roles. This will demonstrate your ability to maintain a positive demeanor under pressure, which is crucial for this position.
✨Tip Number 3
Research Major Food Group and their restaurant concepts, especially Carbone London. Understanding their menu and service style will help you engage in meaningful conversations during interviews and show your genuine interest in the role.
✨Tip Number 4
Network with professionals in the hospitality industry, particularly those who have experience in fine dining. They may provide insights or even referrals that could enhance your chances of landing the job with us.
We think you need these skills to ace Guest Relations Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in the restaurant industry, particularly in guest relations and customer service. Emphasise any specific roles where you managed reservations or handled high volumes of inquiries.
Craft a Compelling Cover Letter: Write a cover letter that showcases your warm and cheerful demeanor. Mention your proficiency with reservation systems and your ability to thrive in fast-paced environments. Use specific examples from your past experiences to illustrate your skills.
Highlight Communication Skills: In both your CV and cover letter, emphasise your excellent written and verbal communication skills. Provide examples of how you've effectively communicated with guests and colleagues to enhance their experiences.
Show Enthusiasm for the Role: Convey your passion for guest relations and the restaurant industry. Mention your willingness to learn and adapt, as well as your proactive attitude towards improving guest experiences. This will resonate well with Major Food Group's values.
How to prepare for a job interview at Major Food Group
✨Showcase Your Customer Service Skills
As a Guest Relations Coordinator, your ability to provide excellent customer service is key. Prepare examples from your past experiences where you successfully handled guest inquiries or resolved issues, highlighting your warm and cheerful demeanor.
✨Familiarise Yourself with Reservation Systems
Since proficiency in reservation systems like Resy or Open Table is essential, make sure to brush up on these platforms before the interview. Being able to discuss your experience with these systems will demonstrate your readiness for the role.
✨Understand the Restaurant's Offerings
Research Major Food Group’s restaurant menus and designs thoroughly. Being knowledgeable about their offerings will not only impress your interviewers but also show your genuine interest in the position and the company.
✨Demonstrate Teamwork and Communication Skills
The role requires effective communication with both guests and colleagues. Be prepared to discuss how you've worked in teams in the past and how you handle communication under pressure, especially in a fast-paced environment.
