Guest Relations Coordinator

Major Food Group is hiring an experienced Guest Relations Coordinator to join our team at Carbone London!

We are actively searching for a Guest Relations Coordinator who thrives in customer service and is proficient in managing various reservation systems. The ideal candidate should possess a warm, pleasant, and cheerful demeanor, which is crucial for improving guest experiences. This position requires a professional capable of communicating effectively with both guests and colleagues to ensure a seamless booking process and uphold high standards of dining service. The successful candidate will demonstrate a keen willingness and ability to learn, be dependable in completing tasks, and exhibit a strong team-oriented attitude.

Responsibilities:

• Manage reservation books for all Major Food Group restaurants and efficiently handle a high volume of email inquiries.
• Relay guest information, including cancellations, changes, VIP reservations, and issues, to restaurant managers effectively.
• Understand seating arrangements and service flow to optimize restaurant capacity, reduce wait times at the entrance, and accommodate guest needs.
• Facilitate guest experiences, handling special requests and advance payments swiftly.
• Assist the Guest Relations department with tasks such as sending daily VIP reports, obtaining itemized receipts, and escalating inquiries to management as needed.
• Forward all Event Inquiries promptly to the Event Team.
• Cultivate and maintain relationships with local concierge services.
• Exhibit professionalism and maintain a positive demeanor during telephone and email interactions, processing information and managing stress gracefully.
• Possess comprehensive knowledge of the Major Food Group’s restaurant menus and designs.

Requirements:

• 2 years of prior experience in the restaurant industry, preferably in fine dining
• Availability on weekends and/or holidays is required
• Basic proficiency in Microsoft Office
• Excellent communication skills, both written and verbal
• Strong guest relations skills and a keen interest in fostering relationships with guests
• Ability to thrive in a high-volume, fast-paced environment
• Proficiency with reservation systems such as Resy, Open Table, or SevenRooms
• A proactive attitude, attention to detail, and a robust work and personal ethic
• Previous experience with Customer Relationship Management (CRM) software is a plus