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- Tasks: Lead support for cutting-edge software systems in the Energy sector.
- Company: Expanding Engineering company with a focus on innovation.
- Benefits: Great benefits package and personal development opportunities.
- Why this job: Make a real impact by ensuring seamless operation of vital software systems.
- Qualifications: HNC or higher in relevant field and experience in support roles.
- Other info: Dynamic role with hands-on and strategic responsibilities.
The predicted salary is between 36000 - 60000 £ per year.
A Systems / Software Support Manager is sought by an expanding Engineering company to lead their Support function for class-leading software systems for the Energy sector. Your key responsibility will be to ensure the seamless operation, support, and upkeep of our software and hardware systems, serving as a critical point of contact for troubleshooting, maintaining service levels, and coordinating with various teams to resolve issues promptly.
The role carries with it a mix of hands-on and strategic responsibilities designed to enable the growth of the support function as the company's customer base continues to grow. These will include:
- Act as the primary point of contact for support requests, triaging incoming issues, prioritising based on urgency and impact, and assigning tasks to the appropriate teams.
- Attend client and supplier meetings as the company's support representative.
- Monitor support ticket systems and ensure timely resolution of issues in accordance with contracted SLAs.
- Schedule and oversee contracted system maintenance activities, ensuring minimal disruption to operations.
- Investigate and resolve any recurring issues by collaborating with cross-functional teams and analyse trends in support requests to identify opportunities for system or process improvements.
- Develop and maintain detailed documentation for support processes, system configuration, and maintenance schedules.
- Generate regular reports on support metrics, system performance, and maintenance activities in accordance with contracts held with clients.
- Provide insights and recommendations based on data analysis.
- Attend stakeholder meetings as the company support representative.
- Communicate effectively with technical and non-technical teams to provide updates and gather feedback.
To succeed in this role you will need a good background in Software Systems and have a HNC or higher in a relevant field (Information, Technology, Electronics, Controls Systems or Electrical Engineering preferred). You will need proven experience in a support or maintenance coordinator or management role and have a strong technical aptitude with familiarity in systems maintenance, electrical engineering, IT support, or similar domains.
Excellent organizational and time management skills are essential as is a proficiency in using support ticketing systems and project management tools. Exceptional communication skills are essential. Good data analysis skills would be beneficial as would experience of supporting software with an engineering-based application. Strong attention to detail with a customer-focused attitude is essential.
Good benefits package and personal development opportunities available.
If you are interested in this exciting opportunity please call Adam Jones at Major Recruitment or click Apply Now and send your CV.
Software & Systems Support Manager in North East employer: Major Energy Onshore
Contact Detail:
Major Energy Onshore Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Software & Systems Support Manager in North East
✨Tip Number 1
Network like a pro! Reach out to your connections in the engineering and software sectors. Attend industry events or webinars, and don’t be shy about introducing yourself. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by practising common questions related to software support and systems management. Think about your past experiences and how they relate to the role. We recommend doing mock interviews with friends or using online platforms to get comfortable.
✨Tip Number 3
Showcase your problem-solving skills! During interviews, share specific examples of how you’ve tackled support issues in the past. Highlight your ability to triage problems and work with cross-functional teams to resolve them quickly.
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can go a long way in keeping you top of mind. Plus, it’s a great opportunity to reiterate your enthusiasm for the role and the company.
We think you need these skills to ace Software & Systems Support Manager in North East
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Software & Systems Support Manager. Highlight your experience in software systems, support roles, and any relevant qualifications. We want to see how your background aligns with what we're looking for!
Showcase Your Skills: Don’t just list your skills; demonstrate them! Use examples from your past experiences that show your technical aptitude, problem-solving abilities, and communication skills. We love seeing how you’ve tackled challenges in previous roles.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Explain why you're passionate about this role and how you can contribute to our team. Keep it engaging and make sure it reflects your personality – we want to get to know you!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Major Energy Onshore
✨Know Your Systems Inside Out
Make sure you have a solid understanding of the software and hardware systems relevant to the role. Brush up on your technical knowledge, especially in areas like IT support and systems maintenance, so you can confidently discuss how you would handle various support scenarios.
✨Prepare for Scenario-Based Questions
Expect questions that ask you to describe how you would manage support requests or resolve issues. Think of specific examples from your past experience where you triaged problems or collaborated with teams to improve processes. This will show your hands-on experience and strategic thinking.
✨Showcase Your Communication Skills
Since the role requires effective communication with both technical and non-technical teams, practice articulating complex ideas in simple terms. Be ready to demonstrate how you've successfully communicated updates or gathered feedback in previous roles.
✨Highlight Your Organisational Skills
With responsibilities like monitoring support ticket systems and scheduling maintenance activities, it's crucial to showcase your organisational abilities. Prepare to discuss tools or methods you use to stay organised and ensure timely resolutions, as this will resonate well with the interviewers.
