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- Tasks: Lead support for cutting-edge software systems in the Energy sector.
- Company: Expanding engineering company with a focus on innovation.
- Benefits: Great benefits package and personal development opportunities.
- Why this job: Make a real impact while growing your career in a dynamic environment.
- Qualifications: HNC or higher in relevant field and experience in support roles.
- Other info: Join a collaborative team and enhance your technical skills.
A Systems / Software Support Manager is sought by an expanding Engineering company to lead their Support function for class-leading software systems for the Energy sector. Your key responsibility will be to ensure the seamless operation, support, and upkeep of our software and hardware systems, serving as a critical point of contact for troubleshooting, maintaining service levels, and coordinating with various teams to resolve issues promptly.
The role carries with it a mix of hands-on and strategic responsibilities designed to enable the growth of the support function as the company's customer base continues to grow. These will include:
- Act as the primary point of contact for support requests, triaging incoming issues, prioritising based on urgency and impact, and assigning tasks to the appropriate teams.
- Attend client and supplier meetings as the company's support representative.
- Monitor support ticket systems and ensure timely resolution of issues in accordance with contracted SLAs.
- Schedule and oversee contracted system maintenance activities, ensuring minimal disruption to operations.
- Investigate and resolve any recurring issues by collaborating with cross-functional teams and analyse trends in support requests to identify opportunities for system or process improvements.
- Develop and maintain detailed documentation for support processes, system configuration, and maintenance schedules.
- Generate regular reports on support metrics, system performance, and maintenance activities in accordance with contracts held with clients.
- Provide insights and recommendations based on data analysis.
- Attend stakeholder meetings as the company support representative.
- Communicate effectively with technical and non-technical teams to provide updates and gather feedback.
To succeed in this role you will need a good background in Software Systems and have a HNC or higher in a relevant field (Information, Technology, Electronics, Controls Systems or Electrical Engineering preferred). You will need proven experience in a support or maintenance coordinator or management role and have a strong technical aptitude with familiarity in systems maintenance, electrical engineering, IT support, or similar domains. Excellent organizational and time management skills are essential as is a proficiency in using support ticketing systems and project management tools. Exceptional communication skills are essential. Good data analysis skills would be beneficial as would experience of supporting software with an engineering-based application. Strong attention to detail with a customer-focused attitude is essential.
Good benefits package and personal development opportunities available.
If you are interested in this exciting opportunity please call Adam Jones at Major Recruitment or click Apply Now and send your CV.
Software & Systems Support Manager in Gateshead employer: Major Energy Onshore
Contact Detail:
Major Energy Onshore Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Software & Systems Support Manager in Gateshead
✨Tip Number 1
Network like a pro! Reach out to your connections in the engineering and software sectors. Attend industry events or webinars, and don’t be shy about introducing yourself. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by practising common questions related to software support and systems management. We recommend doing mock interviews with friends or using online platforms. The more you practice, the more confident you'll feel when it’s time to shine!
✨Tip Number 3
Showcase your problem-solving skills! During interviews, share specific examples of how you've tackled challenges in previous roles. This will demonstrate your hands-on experience and strategic thinking, which are key for the Software & Systems Support Manager role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us. So go ahead, hit that 'Apply Now' button!
We think you need these skills to ace Software & Systems Support Manager in Gateshead
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the job description. Highlight your background in software systems and any relevant technical qualifications to catch our eye!
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're the perfect fit for the Software & Systems Support Manager role. Share specific examples of how you've successfully managed support functions or resolved complex issues in the past.
Show Off Your Communication Skills: Since this role involves liaising with both technical and non-technical teams, demonstrate your communication prowess in your application. Use clear and concise language to convey your ideas and experiences.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at Major Energy Onshore
✨Know Your Stuff
Make sure you brush up on your technical knowledge related to software systems and support. Familiarise yourself with common issues in the energy sector and be ready to discuss how you've tackled similar challenges in the past.
✨Showcase Your Communication Skills
Since this role involves liaising with both technical and non-technical teams, practice explaining complex concepts in simple terms. Prepare examples of how you've effectively communicated with different stakeholders in previous roles.
✨Demonstrate Problem-Solving Abilities
Be ready to share specific instances where you've triaged support requests or resolved recurring issues. Highlight your analytical skills and how you've used data to improve processes or systems in your previous positions.
✨Prepare for Scenario Questions
Expect questions that put you in real-life situations, like handling a high-priority support ticket or coordinating maintenance activities. Think through your approach to these scenarios and be prepared to explain your thought process.
