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- Tasks: Lead support for cutting-edge software systems in the Energy sector.
- Company: Expanding engineering company with a focus on innovation.
- Benefits: Great benefits package and personal development opportunities.
- Why this job: Make a real impact while growing your career in a dynamic environment.
- Qualifications: HNC or higher in relevant field and experience in support roles.
- Other info: Join a collaborative team and enhance your technical skills.
A Systems / Software Support Manager is sought by an expanding Engineering company to lead their Support function for class-leading software systems for the Energy sector. Your key responsibility will be to ensure the seamless operation, support, and upkeep of our software and hardware systems, serving as a critical point of contact for troubleshooting, maintaining service levels, and coordinating with various teams to resolve issues promptly. The role carries with it a mix of hands-on and strategic responsibilities designed to enable the growth of the support function as the company's customer base continues to grow.
These will include:
- Act as the primary point of contact for support requests, triaging incoming issues, prioritising based on urgency and impact, and assigning tasks to the appropriate teams.
- Attend client and supplier meetings as the company's support representative.
- Monitor support ticket systems and ensure timely resolution of issues in accordance with contracted SLAs.
- Schedule and oversee contracted system maintenance activities, ensuring minimal disruption to operations.
- Investigate and resolve any recurring issues by collaborating with cross-functional teams and analyse trends in support requests to identify opportunities for system or process improvements.
- Develop and maintain detailed documentation for support processes, system configuration, and maintenance schedules.
- Generate regular reports on support metrics, system performance, and maintenance activities in accordance with contracts held with clients.
- Provide insights and recommendations based on data analysis.
- Attend stakeholder meetings as the company support representative.
- Communicate effectively with technical and non-technical teams to provide updates and gather feedback.
To succeed in this role you will need a good background in Software Systems and have a HNC or higher in a relevant field (Information, Technology, Electronics, Controls Systems or Electrical Engineering preferred). You will need proven experience in a support or maintenance coordinator or management role and have a strong technical aptitude with familiarity in systems maintenance, electrical engineering, IT support, or similar domains. Excellent organizational and time management skills are essential as is a proficiency in using support ticketing systems and project management tools. Exceptional communication skills are essential. Good data analysis skills would be beneficial as would experience of supporting software with an engineering-based application. Strong attention to detail with a customer-focused attitude is essential.
Good benefits package and personal development opportunities available.
If you are interested in this exciting opportunity please call Adam Jones at Major Recruitment or click Apply Now and send your CV.
Engineering & IT Systems Support Manager in Gateshead employer: Major Energy Onshore
Contact Detail:
Major Energy Onshore Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Engineering & IT Systems Support Manager in Gateshead
✨Tip Number 1
Network like a pro! Reach out to your connections in the engineering and IT sectors. Attend industry events or webinars, and don’t be shy about introducing yourself. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the company and its software systems. Understand their products and services, and think about how your skills can contribute to their success. This will help you stand out as a candidate who’s genuinely interested.
✨Tip Number 3
Practice your problem-solving skills! Since the role involves troubleshooting and support, be ready to discuss how you've tackled challenges in the past. Use real examples to showcase your technical aptitude and customer-focused attitude.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us. Good luck!
We think you need these skills to ace Engineering & IT Systems Support Manager in Gateshead
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in software systems and support roles. We want to see how your background aligns with the key responsibilities mentioned in the job description, so don’t hold back on showcasing relevant skills!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Engineering & IT Systems Support Manager role. We love seeing enthusiasm and a clear understanding of what we do, so let your personality come through.
Showcase Your Problem-Solving Skills: In your application, highlight specific examples where you've successfully resolved issues or improved processes. We’re looking for someone who can think on their feet and tackle challenges head-on, so make sure to share those stories!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, it’s super easy – just click 'Apply Now' and send us your CV!
How to prepare for a job interview at Major Energy Onshore
✨Know Your Systems Inside Out
Make sure you have a solid understanding of the software and hardware systems relevant to the role. Brush up on your technical knowledge, especially in areas like IT support and systems maintenance. This will help you answer questions confidently and demonstrate your expertise.
✨Prepare for Scenario-Based Questions
Expect to be asked how you would handle specific support scenarios. Think about past experiences where you triaged issues or collaborated with teams to resolve problems. Prepare examples that showcase your problem-solving skills and ability to work under pressure.
✨Showcase Your Communication Skills
Since this role involves liaising with both technical and non-technical teams, practice explaining complex concepts in simple terms. Be ready to discuss how you’ve effectively communicated updates or gathered feedback in previous roles. This will highlight your ability to bridge gaps between different stakeholders.
✨Demonstrate Your Organisational Skills
With responsibilities like monitoring support ticket systems and scheduling maintenance activities, it’s crucial to show that you can manage multiple tasks efficiently. Bring examples of how you’ve organised projects or maintained documentation in the past to illustrate your strong organisational abilities.
