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- Tasks: Join us as a Trainee Manager, leading a team and enhancing customer experiences.
- Company: Majestic Wine is the UK's largest specialist wine retailer, with over 200 stores nationwide.
- Benefits: Enjoy competitive salary, up to 20% staff discount, and travel incentives to vineyards worldwide.
- Why this job: Be part of a dynamic team, gain leadership skills, and develop your passion for wine.
- Qualifications: Experience in retail or hospitality, strong communication skills, and a passion for wine required.
- Other info: Full training support and opportunities for career advancement await you!
The predicted salary is between 8000 - 14000 £ per month.
Fancy joining the UK’s number one Wine Specialist? Majestic Wine is looking for a dynamic, ambitious, and driven individual in Welwyn who wants to grow and develop within a company that’s revolutionising retail!
Who are we? Majestic is the UK’s largest specialist wine retailer, operating a network of over stores nationwide. Founded in , the company recently returned to private ownership following the acquisition of Fortress Investment Group and has undergone an ambitious transformation and turnaround programme. The results are now visible, with record market share growth, a new and improved product range, a new website, and six new stores — with plans for future expansion over the next five years. With no minimum purchase, Majestic’s range includes over 1,000 wines, spirits, and beers both online and in-store. Our key strength is a team of over 1,000 WSET-trained colleagues offering knowledgeable, friendly service across all channels.
The Role: As a Majestic Trainee Manager, you will undertake a 12-month development programme that provides comprehensive operational, service, and leadership training to prepare you for a future Store Manager role. You will work through the career pathway training with support from your Store Manager, setting you up for success.
Key Responsibilities:
- Be an ambassador for your store, supporting the team to deliver an outstanding shopping experience.
- Drive store performance by maximising sales opportunities and improving KPI metrics.
- Deliver exceptional customer service to foster loyalty and repeat business.
- Offer a VIP concierge service, keeping customers updated on products and tastings.
- Promote our range passionately, manage tasting events, and execute an enticing tasting counter.
- Enhance your wine knowledge to support your WSET qualification and sales confidence.
- Maintain the store's appearance both internally and externally.
- Participate in operational tasks, including stock deliveries, merchandising, and customer outreach.
- Identify opportunities for operational improvements.
- Ensure compliance with internal policies and safety regulations.
- Take ownership of personal development and support junior team members.
Knowledge & Skills Required:
- Experience in fast-paced retail or hospitality environments.
- Ability to deliver exceptional customer service.
- Strong problem-solving and prioritisation skills.
- Self-motivated and team-oriented.
- Excellent communication and time management skills.
- Passion for wine and willingness to achieve WSET levels 2 & 3.
- Valid full UK/EU/EEA driving licence for at least 12 months with no more than 6 penalty points.
What is in it for you:
- Competitive salary and performance bonus.
- Up to 20% staff discount.
- Career development and internal promotion opportunities.
- Travel incentives to explore vineyards worldwide.
- Company pension scheme, life assurance, and other benefits.
- 29 days holiday including public and bank holidays.
- Invitations to wine tasting events and access to Retail Trust benefits.
- Company maternity, paternity, and adoption leave after 26 weeks.
- Long service rewards and full training support.
Job Specifics:
- Contract: Permanent
- Hours: 39 to 45 hours per week available
Retail Trainee Manager - Welwyn employer: Majestic
Contact Detail:
Majestic Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Trainee Manager - Welwyn
✨Tip Number 1
Familiarise yourself with Majestic Wine's product range and current promotions. Being knowledgeable about their offerings will not only impress during interviews but also show your genuine interest in the role.
✨Tip Number 2
Network with current or former employees of Majestic Wine. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying.
✨Tip Number 3
Demonstrate your passion for wine by attending local wine tasting events or joining wine clubs. This experience can enhance your knowledge and give you real-life examples to discuss during your interview.
✨Tip Number 4
Prepare to discuss how you would drive store performance and improve customer service. Think of specific strategies or ideas you could implement, as this shows initiative and a proactive mindset.
We think you need these skills to ace Retail Trainee Manager - Welwyn
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Retail Trainee Manager position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience in retail or hospitality. Emphasise your customer service skills, problem-solving abilities, and any leadership experience you may have.
Write a Strong Cover Letter: In your cover letter, express your passion for wine and your motivation to join Majestic Wine. Mention specific examples of how you've delivered exceptional customer service or driven sales in previous roles.
Proofread Your Application: Before submitting your application, double-check for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a retail environment.
How to prepare for a job interview at Majestic
✨Show Your Passion for Wine
Make sure to express your enthusiasm for wine during the interview. Share any personal experiences or knowledge you have about different wines, as this will demonstrate your genuine interest in the role and the company.
✨Highlight Customer Service Skills
Since exceptional customer service is key for this position, prepare examples from your past experiences where you successfully handled customer interactions. This will show that you understand the importance of creating a positive shopping experience.
✨Demonstrate Leadership Potential
As a Trainee Manager, you'll need to showcase your ability to lead and motivate a team. Think of instances where you've taken initiative or led a project, and be ready to discuss how you can apply those skills in a retail environment.
✨Prepare Questions About the Company
Research Majestic Wine and come prepared with thoughtful questions about their operations, culture, and future plans. This shows your interest in the company and helps you assess if it's the right fit for you.
