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- Tasks: Join us as a Retail Trainee Manager and learn all about running a successful wine store.
- Company: Majestic Wine is the UK's largest specialist wine retailer, known for its friendly service and extensive range.
- Benefits: Enjoy competitive pay, staff discounts, career development, and exciting incentives like vineyard trips!
- Why this job: Be part of a dynamic team, gain valuable skills, and make a real impact in a growing company.
- Qualifications: No experience needed, just a passion for learning and delivering great customer service.
- Other info: Full training provided, with opportunities for WSET qualifications and career progression.
Fancy joining the UK’s number one Wine Specialist?
Majestic Wine Swansea are looking for a dynamic, ambitious and driven individual who wants to grow and develop in a company that\’s revolutionising retail!
Who are we?
Majestic is the UK’s largest specialist wine retailer, operating a network of over stores nationwide. Founded in , the company recently passed back into private ownership following the acquisition of Fortress Investment Group and has undergone an ambitious transformation and turnaround programme. The results of which are now being seen, with record market share growth, a new and improved product range, a new website and six new stores – with a pipeline for future expansion over the next five years. With no minimum purchase, the Majestic range includes over 1, different wines, spirits and beers both online and in-store. Majestic’s key strength is over 1, WSET-trained colleagues offering knowledgeable, friendly service across all channels.
The Role
As a Majestic Trainee Manager you will embark on a 12 month development programme that will give you a detailed understanding and experience of all operational, service & leadership standards expected to become a future Majestic Store Manager. As a Majestic Trainee Manager you will work through the career pathway training programme with the support of your Store Manager setting you up for future success.
Key Responsibilities
At Majestic Wine our Customers are at the heart of everything we do. In this role, you’ll be an ambassador for the store in which you work, supporting the team to deliver an outstanding shopping experience for every one of our customers.
Drive store performance by maximising sales opportunities. Optimise KPI performance in store by identifying focus KPIs and building plans to improve them and exceed targets.
Deliver exceptional market leading customer service to drive business growth through customer loyalty & repeat purchases
Demonstrate that you make your own luck by offering your customers a VIP concierge service, actively contacting them with updates on products and tastings.
Sell the story not the Discount. Demonstrate and share your passion for product with customers through an in depth knowledge of our range, managing a tasting events programme and executing an enticing and commercially savvy tasting counter.
Take ownership for your wine knowledge, constantly learning about our products to support your WSET qualification and confidence in selling.
Take accountability and pride for the physical appearance and maintenance of your store both internally & externally
Involvement in all operational tasks to establish a thorough understanding of the day-day operations of running a Majestic Wine store – from delivering wine to our customers, merchandising stock deliveries and calling our valued customers to drive sales opportunities.
Continuously identify opportunities to make improvements which will optimise the operational running of the store.
Ensure you remain fully compliant, safe & legal by following internal policies, processes and completing mandatory training.
Take ownership of your own development, utilising the support and resources available.
Be an example of Majestic’s Ways of Working and source of support for more junior team members, feeding back to your Store Manager as appropriate.
Knowledge & Skills Required
Experience of working as part of a team in a fast-paced, target-driven retail or hospitality environment
Be able to demonstrate your ability to deliver exceptional customer experience & service to every single customer
You can prioritise and strategically problem solve in high pressure environments
Self-motivated, able to thrive when working alone and as part of a team
A can-do attitude with a passion for seeing problems through to solutions
Adaptable and resilient to meet the ever-changing demands of our business
Excellent communication and time management skills
Wine knowledge is beneficial but passion to learn more is essential to pass level 2 & 3 WSET wine qualifications
Hold a full UK/EU/EEA driving licence for at least 12 months with no more than 6 penalty points
What is in it for you:
Competitive Salary & Performance Bonus
Up to 20% staff discount
Career development opportunities – we are passionate about nurturing our internal talent, offering career progression supported by our excellent in-house training schemes!
Fantastic incentives that take you around the world to explore our different vineyards.
A contributory Company Pension Plan
Life Assurance (Worth 2 times your annual salary)
Uniform provided
29 days holiday, including public and bank holidays.
PLUS invites to wine tasting events
Access to Retail Trust which includes: Retail Rewards including Instant savings with discounted e-vouchers, discounted reloadable shopping cards, gift vouchers and gift cards, Discounts of up to 30%, Access to free counselling and support phone line
Company maternity, paternity and adoption leave after 26 weeks.
Long service rewards
Full training provided for your first 3 months with us, continued support throughout your career with Majestic Wine.
Company sick pay scheme
Job Specifics:
Contract: Permanent
Hours: 45 Hours Per Week
Retail Trainee Manager - Swansea employer: Majestic
Contact Detail:
Majestic Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Trainee Manager - Swansea
✨Tip Number 1
Familiarise yourself with Majestic Wine's product range and their unique selling points. Being able to discuss specific wines, spirits, and beers confidently during your interview will show your passion and commitment to the role.
✨Tip Number 2
Research the latest trends in the retail wine industry and be prepared to discuss how you can contribute to Majestic's growth. Showing that you understand the market will set you apart from other candidates.
✨Tip Number 3
Network with current or former employees of Majestic Wine on platforms like LinkedIn. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the application process.
✨Tip Number 4
Prepare examples from your past experiences that demonstrate your ability to deliver exceptional customer service and work effectively in a team. This will help you illustrate your fit for the Trainee Manager role during interviews.
We think you need these skills to ace Retail Trainee Manager - Swansea
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in retail or hospitality. Emphasise any roles where you demonstrated exceptional customer service, teamwork, and problem-solving skills, as these are key for the Retail Trainee Manager position.
Craft a Compelling Cover Letter: In your cover letter, express your passion for wine and retail. Mention why you want to work for Majestic Wine specifically and how you align with their values. Use specific examples from your past experiences to illustrate your points.
Showcase Your Knowledge: If you have any prior knowledge of wines or relevant qualifications, such as WSET, be sure to mention them. If not, express your eagerness to learn and grow in this area, as it’s essential for the role.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a customer-facing role.
How to prepare for a job interview at Majestic
✨Show Your Passion for Wine
As a Retail Trainee Manager, it's essential to demonstrate your enthusiasm for wine. Research the Majestic Wine range and be prepared to discuss your favourite wines or any experiences you've had with wine tasting. This will show your genuine interest in the product and align with the company's focus on knowledgeable service.
✨Highlight Customer Service Skills
Majestic Wine places a strong emphasis on exceptional customer service. Be ready to share specific examples from your past experiences where you delivered outstanding service or resolved customer issues. This will illustrate your ability to create a positive shopping experience for customers.
✨Demonstrate Teamwork and Leadership Potential
Since the role involves working as part of a team and eventually leading one, highlight your experiences in team settings. Discuss how you've contributed to team success and any leadership roles you've taken on, even if informal. This will show that you're ready to grow into a managerial position.
✨Prepare for Situational Questions
Expect situational questions that assess your problem-solving abilities and adaptability. Think of scenarios where you've had to prioritise tasks or handle pressure. Practising your responses will help you articulate your thought process clearly during the interview.
