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For Companies At a Glance
- Tasks: Join us as a Trainee Manager, leading a dynamic team and enhancing customer experiences.
- Company: Majestic Wine is the UK's largest specialist wine retailer, transforming retail with exciting growth plans.
- Benefits: Enjoy competitive pay, staff discounts, travel incentives, and extensive training opportunities.
- Why this job: Be part of a vibrant culture, learn about wine, and pave your way to management roles.
- Qualifications: Experience in retail or hospitality, strong communication skills, and a passion for wine are essential.
- Other info: This is a permanent role with 39 to 45 hours per week, offering a structured development programme.
The predicted salary is between 24000 - 36000 £ per year.
Fancy joining the UK’s number one Wine Specialist? Majestic Wine is looking for a dynamic, ambitious, and driven individual in South London who wants to grow and develop within a company revolutionizing retail!
Who are we?
Majestic is the UK’s largest specialist wine retailer, operating numerous stores nationwide. Founded in , the company recently returned to private ownership after Fortress Investment Group's acquisition and has undergone a significant transformation, including record market share growth, a new website, and expansion plans for the next five years. We offer over 1, different wines, spirits, and beers both online and in-store, with knowledgeable staff trained to WSET levels.
The Role
As a Majestic Trainee Manager, you will participate in a 12-month development program to gain comprehensive operational, service, and leadership experience, preparing you for future store management roles. You will follow a structured training pathway with support from your Store Manager.
Key Responsibilities
- Be an ambassador for your store, supporting the team to deliver outstanding customer experiences.
- Drive store performance by maximizing sales and KPIs, and developing improvement plans.
- Provide exceptional customer service to foster loyalty and repeat business.
- Offer VIP concierge services, including product updates and tastings.
- Share your passion for products through tastings and in-depth knowledge, supporting your WSET qualifications.
- Maintain the store’s appearance and operational standards.
- Participate in daily operational tasks, including stock deliveries and customer outreach.
- Identify operational improvements and ensure compliance with policies and safety standards.
- Engage in personal development and support junior team members.
Knowledge & Skills Required
- Experience in fast-paced retail or hospitality environments, with a focus on customer service.
- Ability to prioritize and solve problems under pressure.
- Self-motivated and team-oriented.
- Strong communication and time management skills.
- Passion for learning about wine, with the goal of passing WSET Level 2 & 3.
- Full UK/EU/EEA driving license for at least 12 months with no more than 6 penalty points.
What is in it for you:
- Competitive salary and performance bonus.
- Up to 20% staff discount.
- Career progression opportunities with extensive training.
- Travel incentives to explore vineyards worldwide.
- Company pension, life assurance, uniform, and holiday entitlement.
- Invitations to wine tastings and access to Retail Trust benefits.
- Parental leave options and long service rewards.
- Comprehensive training during the first 3 months and ongoing support.
Job Specifics:
- Contract: Permanent
- Hours: 39 to 45 hours per week
Retail Trainee Manager - South London employer: Majestic
Contact Detail:
Majestic Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Trainee Manager - South London
✨Tip Number 1
Familiarise yourself with Majestic Wine's product range and their unique selling points. Being knowledgeable about their wines, spirits, and beers will not only impress during interviews but also show your genuine interest in the role.
✨Tip Number 2
Network with current or former employees of Majestic Wine. Engaging with them on platforms like LinkedIn can provide you with insider insights about the company culture and expectations, which can be invaluable during your application process.
✨Tip Number 3
Demonstrate your passion for customer service by sharing specific examples from your previous experiences. Highlighting how you've gone above and beyond for customers can set you apart as a candidate who aligns with Majestic's commitment to outstanding service.
✨Tip Number 4
Prepare to discuss your leadership potential and how you can contribute to team dynamics. Since this role involves supporting junior team members, showcasing your ability to mentor and motivate others will resonate well with the hiring managers.
We think you need these skills to ace Retail Trainee Manager - South London
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and skills required for the Retail Trainee Manager position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and tailored specifically for this role. Emphasise your experience in retail or hospitality, customer service skills, and any relevant qualifications, such as WSET certifications.
Write a Strong Cover Letter: In your cover letter, express your passion for wine and retail. Mention why you want to work for Majestic Wine and how you can contribute to their goals. Be sure to convey your enthusiasm for learning and personal development.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Majestic
✨Show Your Passion for Wine
Since the role is with a wine specialist, it's crucial to demonstrate your enthusiasm for wine. Be prepared to discuss your favourite wines, any tastings you've attended, and your desire to learn more about the industry.
✨Highlight Customer Service Experience
Majestic Wine values exceptional customer service. Share specific examples from your past roles where you went above and beyond to ensure customer satisfaction, especially in fast-paced environments.
✨Prepare for Situational Questions
Expect questions that assess your problem-solving skills and ability to work under pressure. Think of scenarios where you successfully managed challenges in retail or hospitality and be ready to explain your thought process.
✨Demonstrate Team Spirit
As a Trainee Manager, you'll need to support and lead a team. Discuss your experiences working collaboratively, how you motivate others, and your approach to fostering a positive team environment.
