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- Tasks: Join us as a Trainee Manager and learn to lead a dynamic retail team.
- Company: Majestic Wine is the UK's largest specialist wine retailer, with exciting growth plans.
- Benefits: Enjoy competitive pay, 20% staff discount, career development, and wine tasting events.
- Why this job: Be part of a revolution in retail while gaining valuable skills and qualifications.
- Qualifications: Experience in retail or hospitality; passion for wines; driving license required.
- Other info: Work across multiple Oxford stores and enjoy a supportive training programme.
Fancy joining the UK’s number one Wine Specialist?
Majestic Wine in Oxford are looking for a dynamic, ambitious and driven individual who wants to grow and develop in a company that\’s revolutionising retail!
Who are we?
Majestic is the UK’s largest specialist wine retailer, operating a network of over stores nationwide. Founded in , the company recently passed back into private ownership following the acquisition of Fortress Investment Group and has undergone an ambitious transformation and turnaround programme. The results of which are now being seen, with record market share growth, a new and improved product range, a new website and six new stores – with a pipeline for future expansion over the next five years. With no minimum purchase, the Majestic range includes over 1, different wines, spirits and beers both online and in-store. Majestic’s key strength is over 1, WSET-trained colleagues offering knowledgeable, friendly service across all channels.
The Role
As a Majestic Trainee Manager you will embark on a 12 month development programme that will give you a detailed understanding and experience of all operational, service & leadership standards expected to become a future Majestic Store Manager. As a Majestic Trainee Manager you will work through the career pathway training programme with the support of your Store Manager setting you up for future success.
Key Responsibilities
- At Majestic Wine our customers are at the heart of everything we do. In this role, you’ll be an ambassador for the store in which you work, supporting the team to deliver an outstanding shopping experience for every one of our customers.
- Drive store performance by maximising sales opportunities. Optimise KPI performance in store by identifying focus KPIs and building plans to improve them and exceed targets.
- Deliver exceptional market leading customer service to drive business growth through customer loyalty & repeat purchases.
- Demonstrate that you make your own luck by offering your customers a VIP concierge service, actively contacting them with updates on products and tastings.
- Sell the story not the Discount. Demonstrate and share your passion for product with customers through an in depth knowledge of our range, managing a tasting events programme and executing an enticing and commercially savvy tasting counter.
- Take ownership for your wine knowledge, constantly learning about our products to support your WSET qualification and confidence in selling.
- Take accountability and pride for the physical appearance and maintenance of your store both internally & externally.
- Involvement in all operational tasks to establish a thorough understanding of the day‑day operations of running a Majestic Wine store – from delivering wine to our customers, merchandising stock deliveries and calling our valued customers to drive sales opportunities.
- Continuously identify opportunities to make improvements which will optimise the operational running of the store.
- Ensure you remain fully compliant, safe & legal by following internal policies, processes and completing mandatory training.
- Take ownership of your own development, utilising the support and resources available.
- Be an example of Majestic’s Ways of Working and source of support for more junior team members, feeding back to your Store Manager as appropriate.
Knowledge & Skills Required
- Experience of working as part of a team in a fast‑paced, target‑driven retail or hospitality environment.
- Be able to demonstrate your ability to deliver exceptional customer experience & service to every single customer.
- You can prioritise and strategically problem solve in high pressure environments.
- Self‑motivated, able to thrive when working alone and as part of a team.
- A can‑do attitude with a passion for seeing problems through to solutions.
- Adaptable and resilient to meet the ever‑changing demands of our business.
- Excellent communication and time management skills
- Wine knowledge is beneficial but passion to learn more is essential to pass level 2 & 3 WSET wine qualifications.
- Hold a full UK / EU / EEA driving licence for at least 12 months with no more than 6 penalty points.
What is in it for you :
- Competitive Salary & Performance Bonus
- Up to 20% staff discount
- Career development opportunities – we are passionate about nurturing our internal talent, offering career progression supported by our excellent in‑house training schemes!
- Fantastic incentives that take you around the world to explore our different vineyards.
- A contributory Company Pension Plan.
- Life Assurance (Worth 2 times your annual salary).
- Uniform provided.
- 29 days holiday, including public and bank holidays.
- PLUS invites to wine tasting events
- Access to Retail Trust which includes: Retail Rewards, including instant savings with discounted e‑vouchers, discounted reloadable shopping cards, gift vouchers and gift cards, discounts of up to 30%, access to free counselling and support phone line.
- Company maternity, paternity and adoption leave after 26 weeks.
Long service rewards
Full training provided for your first 3 months with us, continued support throughout your career with Majestic Wine.
Company sick pay scheme.
Job Specifics
Contract : Permanent
Hours : 45 Hours Per Week
Must be willing to work in the following stores : Oxford Summertown, Oxford Cowley Road, Abingdon, Witney, Bicester.
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Retail Trainee Manager - Oxford Stores employer: Majestic
Contact Detail:
Majestic Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Trainee Manager - Oxford Stores
✨Tip Number 1
Familiarise yourself with Majestic Wine's product range and their unique selling points. Being knowledgeable about their wines, spirits, and beers will not only impress during interviews but also show your genuine interest in the role.
✨Tip Number 2
Engage with current employees or customers on social media platforms to gain insights into the company culture and customer expectations. This can help you tailor your approach and demonstrate your enthusiasm for the brand.
✨Tip Number 3
Consider visiting a few Majestic Wine stores to observe their operations and customer interactions. This hands-on experience can provide valuable talking points during your interview and show your proactive nature.
✨Tip Number 4
Prepare to discuss your passion for wine and any relevant experiences in retail or hospitality. Highlighting your customer service skills and ability to work under pressure will resonate well with the hiring team.
We think you need these skills to ace Retail Trainee Manager - Oxford Stores
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Retail Trainee Manager position. Understand the key responsibilities and required skills, so you can tailor your application to highlight relevant experiences.
Craft a Tailored CV: Create a CV that specifically addresses the skills and experiences mentioned in the job description. Emphasise any previous retail or hospitality experience, customer service achievements, and your passion for wines.
Write a Compelling Cover Letter: Your cover letter should express your enthusiasm for the role and the company. Mention why you want to work at Majestic Wine and how your background aligns with their values and goals. Be sure to include your willingness to pursue WSET qualifications.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a customer-facing role.
How to prepare for a job interview at Majestic
✨Show Your Passion for Wine
Make sure to express your enthusiasm for wine and the industry during the interview. Share any personal experiences or knowledge you have about wines, as this will demonstrate your genuine interest in the role and align with Majestic's focus on product knowledge.
✨Highlight Customer Service Skills
Since the role involves delivering exceptional customer experiences, be prepared to discuss specific examples of how you've provided outstanding service in previous roles. Use the STAR method (Situation, Task, Action, Result) to structure your responses effectively.
✨Demonstrate Teamwork and Leadership Potential
As a Trainee Manager, you'll need to support and lead a team. Share instances where you've successfully worked in a team or taken on leadership responsibilities, even if they were informal. This will show your readiness for the development programme.
✨Prepare Questions About the Company
Research Majestic Wine and prepare thoughtful questions to ask during the interview. Inquire about their expansion plans, training programmes, or company culture. This shows your interest in the company and helps you assess if it's the right fit for you.
