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- Tasks: Join us as a Trainee Manager and learn all about running a busy wine store.
- Company: Majestic Wine is a leading retailer passionate about delivering exceptional customer experiences.
- Benefits: Enjoy competitive salary, staff discounts, career development, and exciting incentives like vineyard trips!
- Why this job: This role offers hands-on experience, growth opportunities, and a vibrant team culture.
- Qualifications: Teamwork experience in retail or hospitality; passion for customer service and learning about wine.
- Other info: Full training provided, plus invites to exclusive wine tasting events!
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Job Reference:
7fed604b097b
Job Views:
3
Posted:
05.07.2025
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Job Description:
Join our team in Majestic Wine Norwich!
Majestic Wine Norwich is looking for a Trainee Manager.
We are looking for a Trainee Manager to join us as we continue to grow our business in one of our busiest stores. We believe that this success will come through our very own Majestic people and where better to start than right at the heart of our internal talent.
The Role
As a Majestic Trainee Manager you will embark on a 12 month development programme that will give you a detailed understanding and experience of all operational, service & leadership standards expected to become a future Majestic Store Manager. As a Majestic Trainee Manager you will work through the career pathway training programme with the support of your Store Manager setting you up for future success.
Key Responsibilities
At Majestic Wine our Customers are at the heart of everything we do. In this role, you’ll be an ambassador for the store in which you work, supporting the team to deliver an outstanding shopping experience for every one of our customers.
Drive store performance by maximising sales opportunities. Optimise KPI performance in store by identifying focus KPIs and building plans to improve them and exceed targets.
Deliver exceptional market leading customer service to drive business growth through customer loyalty & repeat purchases
Demonstrate that you make your own luck by offering your customers a VIP concierge service, actively contacting them with updates on products and tastings.
Sell the story not the Discount. Demonstrate and share your passion for product with customers through an in depth knowledge of our range, managing a tasting events programme and executing an enticing and commercially savvy tasting counter.
Take ownership for your wine knowledge, constantly learning about our products to support your WSET qualification and confidence in selling.
Take accountability and pride for the physical appearance and maintenance of your store both internally & externally
Involvement in all operational tasks to establish a thorough understanding of the day-day operations of running a Majestic Wine store – from delivering wine to our customers, merchandising stock deliveries and calling our valued customers to drive sales opportunities.
Continuously identify opportunities to make improvements which will optimise the operational running of the store.
Ensure you remain fully compliant, safe & legal by following internal policies, processes and completing mandatory training.
Take ownership of your own development, utilising the support and resources available.
Be an example of Majestic’s Ways of Working and source of support for more junior team members, feeding back to your Store Manager as appropriate.
Knowledge & Skills Required
Experience of working as part of a team in a fast-paced, target-driven retail or hospitality environment
Be able to demonstrate your ability to deliver exceptional customer experience & service to every single customer
You can prioritise and strategically problem solve in high pressure environments
Self-motivated, able to thrive when working alone and as part of a team
A can-do attitude with a passion for seeing problems through to solutions
Adaptable and resilient to meet the ever-changing demands of our business
Excellent communication and time management skills
Wine knowledge is beneficial but passion to learn more is essential to pass level 2 & 3 WSET wine qualifications
Hold a full UK/EU/EEA driving licence for at least 12 months with no more than 6 penalty points
What is in it for you:
Competitive Salary & Performance Bonus
Up to 20% staff discount
Career development opportunities – we are passionate about nurturing our internal talent, offering career progression supported by our excellent in-house training schemes!
Fantastic incentives that take you around the world to explore our different vineyards.
A contributory Company Pension Plan
Life Assurance (Worth 2 times your annual salary)
Uniform provided
29 days holiday, including public and bank holidays.
PLUS invites to wine tasting events
Access to Retail Trust which includes: Retail Rewards including Instant savings with discounted e-vouchers, discounted reloadable shopping cards, gift vouchers and gift cards, Discounts of up to 30%, Access to free counselling and support phone line
Company maternity, paternity and adoption leave after 26 weeks.
Long service rewards
Full training provided for your first 3 months with us, continued support throughout your career with Majestic Wine.
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Retail Trainee Manager - Norwich employer: Majestic
Contact Detail:
Majestic Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Trainee Manager - Norwich
✨Tip Number 1
Familiarise yourself with Majestic Wine's product range and values. Understanding their commitment to customer service and quality will help you align your approach during interviews and discussions.
✨Tip Number 2
Network with current or former employees of Majestic Wine. They can provide insights into the company culture and expectations, which can be invaluable when preparing for your role as a Trainee Manager.
✨Tip Number 3
Demonstrate your passion for wine and customer service in any interactions you have with the company. Whether it's through social media or networking events, showing enthusiasm can set you apart from other candidates.
✨Tip Number 4
Prepare to discuss your experience in fast-paced retail environments. Highlight specific examples where you've successfully managed customer interactions or driven sales, as this will resonate well with the hiring team.
We think you need these skills to ace Retail Trainee Manager - Norwich
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in retail or hospitality. Emphasise any roles where you demonstrated exceptional customer service, teamwork, and problem-solving skills, as these are key for the Trainee Manager position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for wine and customer service. Mention specific examples of how you've contributed to team success in previous roles and express your enthusiasm for the opportunity to grow within Majestic Wine.
Highlight Your Learning Attitude: Since the role involves a development programme, emphasise your willingness to learn and adapt. Discuss any relevant training or qualifications you have, and express your eagerness to pursue the WSET qualifications mentioned in the job description.
Showcase Your Communication Skills: In both your CV and cover letter, demonstrate your excellent communication skills. Use clear and concise language, and ensure your application is free from errors. This will reflect your attention to detail and professionalism, which are crucial for the role.
How to prepare for a job interview at Majestic
✨Show Your Passion for Customer Service
As a Trainee Manager, you'll be expected to deliver exceptional customer experiences. Be prepared to share examples of how you've gone above and beyond for customers in previous roles. This will demonstrate your commitment to the company's values.
✨Demonstrate Your Teamwork Skills
Majestic Wine values teamwork, so highlight your experience working in fast-paced environments. Discuss how you’ve collaborated with colleagues to achieve targets or improve service, showcasing your ability to thrive both independently and as part of a team.
✨Prepare for Operational Questions
Expect questions about day-to-day operations in a retail environment. Familiarise yourself with common retail challenges and think about how you would approach them. This shows that you're proactive and ready to take ownership of store operations.
✨Express Your Willingness to Learn
Since wine knowledge is beneficial but not essential, emphasise your eagerness to learn more about products and pursue WSET qualifications. This will reflect your commitment to personal development and align with the company's focus on nurturing talent.