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- Tasks: Join us as a Retail Trainee Manager and lead a dynamic team in delivering exceptional customer experiences.
- Company: Majestic Wine is the UK's largest specialist wine retailer, known for its extensive range and knowledgeable staff.
- Benefits: Enjoy competitive pay, up to 20% discount, career growth, and travel incentives to vineyards worldwide.
- Why this job: Be part of a revolutionary retail company with a vibrant culture and opportunities for personal development.
- Qualifications: Experience in retail or hospitality, strong customer service skills, and a passion for learning about wine.
- Other info: Participate in a structured 12-month training programme to prepare for a future Store Manager role.
The predicted salary is between 24000 - 36000 £ per year.
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Retail Trainee Manager – Harrogate, Harrogate
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Client:
Location:
Harrogate, United Kingdom
Job Category:
Other
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EU work permit required:
Yes
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Job Reference:
88eb883fa793
Job Views:
3
Posted:
29.06.2025
Expiry Date:
13.08.2025
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Job Description:
Fancy joining the UK’s number one Wine Specialist?
Majestic Wine Harrogate is looking for a dynamic, ambitious, and driven individual eager to grow and develop within a company revolutionizing retail!
Who are we?
Majestic is the UK’s largest specialist wine retailer, operating a network of stores nationwide. Founded in [year missing], the company recently returned to private ownership following Fortress Investment Group\’s acquisition and has undergone a significant transformation, including record market share growth, a new website, and six new stores, with plans for further expansion over the next five years. Our range includes over 1,000 wines, spirits, and beers, available online and in-store, supported by over 1,000 WSET-trained staff providing knowledgeable, friendly service.
The Role
As a Majestic Trainee Manager, you will participate in a 12-month development program designed to give you comprehensive operational, service, and leadership experience, preparing you to become a future Store Manager. You will follow a structured career pathway training program with support from your Store Manager, setting you up for success.
Key Responsibilities
- Deliver outstanding customer service, acting as a store ambassador and supporting the team to create an exceptional shopping experience.
- Drive store performance by maximizing sales opportunities, focusing on key KPIs, and exceeding targets.
- Build customer loyalty through exceptional service and personalized engagement, including contacting customers with updates and tastings.
- Promote products passionately, manage tasting events, and maintain an enticing tasting counter.
- Enhance your wine knowledge continually to support your WSET qualifications and sales confidence.
- Maintain the store\’s appearance and operational standards internally and externally.
- Participate in daily operational tasks, including stock deliveries, merchandising, and customer outreach to boost sales.
- Identify and implement improvements to optimize store operations.
- Ensure compliance with internal policies, health and safety regulations, and mandatory training.
- Take ownership of personal development and support junior team members, providing feedback to your Store Manager.
Knowledge & Skills Required
- Experience in a fast-paced retail or hospitality environment, working as part of a team.
- Ability to deliver exceptional customer service.
- Strong prioritization and problem-solving skills under pressure.
- Self-motivated with the ability to work independently and as part of a team.
- Positive attitude and passion for resolving problems.
- Adaptability and resilience to changing business needs.
- Excellent communication and time management skills.
- Wine knowledge is beneficial; passion for learning more is essential to achieve WSET Level 2 & 3.
- Valid UK/EU/EEA driving license for at least 12 months with no more than 6 penalty points.
What is in it for you:
- Competitive salary and performance bonus.
- Up to 20% staff discount.
- Career development opportunities with comprehensive training.
- Incentives including travel to vineyards worldwide.
- Company pension plan and life assurance.
- Uniform provided.
- 29 days holiday, including public and bank holidays.
- Invitations to wine tasting events.
- Access to Retail Trust benefits, including discounts and support services.
- Company maternity, paternity, and adoption leave after 26 weeks.
- Long service rewards and ongoing training support.
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Retail Trainee Manager - Harrogate employer: Majestic
Contact Detail:
Majestic Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Trainee Manager - Harrogate
✨Tip Number 1
Familiarise yourself with Majestic Wine's product range and values. Understanding their offerings and commitment to customer service will help you stand out during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Network with current or former employees of Majestic Wine. Engaging with them on platforms like LinkedIn can provide you with insider insights about the company culture and expectations, which can be invaluable during your application process.
✨Tip Number 3
Prepare for situational interview questions by thinking of examples from your past experiences in retail or hospitality. Highlight how you've delivered exceptional customer service or resolved problems under pressure, as these skills are crucial for the Trainee Manager role.
✨Tip Number 4
Show your enthusiasm for wine and learning by researching WSET qualifications. Mentioning your willingness to pursue these certifications during your interview can demonstrate your commitment to personal development and align with the company's focus on training.
We think you need these skills to ace Retail Trainee Manager - Harrogate
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and skills required for the Retail Trainee Manager position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience in retail or hospitality. Emphasise any achievements that demonstrate your ability to deliver exceptional customer service and drive sales.
Write a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific aspects of Majestic Wine that attract you, such as their commitment to customer service and staff development, and explain how you can contribute to their success.
Showcase Your Passion for Wine: If you have any knowledge or experience related to wine, be sure to include it in your application. If not, express your eagerness to learn and grow in this area, as it is essential for the role and will show your commitment to personal development.
How to prepare for a job interview at Majestic
✨Show Your Passion for Wine
As a Retail Trainee Manager at Majestic Wine, demonstrating your enthusiasm for wine is crucial. Be prepared to discuss your favourite wines, any tastings you've attended, and your eagerness to learn more about the industry.
✨Highlight Customer Service Experience
Majestic values exceptional customer service. Share specific examples from your past roles where you went above and beyond for customers, showcasing your ability to create memorable shopping experiences.
✨Prepare for Situational Questions
Expect questions that assess your problem-solving skills and adaptability. Think of scenarios where you had to handle difficult situations in a retail or hospitality environment and how you resolved them effectively.
✨Demonstrate Teamwork and Leadership Potential
Since this role involves supporting and leading a team, be ready to discuss your experience working collaboratively. Highlight instances where you took initiative or helped mentor others, showing your readiness for a management position.
