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- Tasks: Join us as a Trainee Manager and learn all about running a successful wine store!
- Company: Majestic Wine is the UK's largest specialist wine retailer, with a passion for quality and customer service.
- Benefits: Enjoy competitive pay, staff discounts, career growth, and exciting incentives like vineyard trips!
- Why this job: Be part of a dynamic team, develop your skills, and make a real impact in retail.
- Qualifications: Teamwork experience in retail or hospitality, a passion for learning, and a full UK driving licence required.
- Other info: Full training provided, plus invites to exclusive wine tasting events!
Fancy joining the UK’s number one Wine Specialist? Majestic Wine Cheltenham are looking for a dynamic, ambitious and driven individual who wants to grow and develop in a company that’s revolutionising retail!
Who are we? Majestic is the UK’s largest specialist wine retailer, operating a network of over stores nationwide. Founded in , the company recently passed back into private ownership following the acquisition of Fortress Investment Group and has undergone an ambitious transformation and turnaround programme. The results of which are now being seen, with record market share growth, a new and improved product range, a new website and six new stores - with a pipeline for future expansion over the next five years. With no minimum purchase, the Majestic range includes over 1, different wines, spirits and beers both online and in-store. Majestic’s key strength is over 1, WSET-trained colleagues offering knowledgeable, friendly service across all channels.
The Role: As a Majestic Trainee Manager you will embark on a 12 month development programme that will give you a detailed understanding and experience of all operational, service & leadership standards expected to become a future Majestic Store Manager. You will work through the career pathway training programme with the support of your Store Manager setting you up for future success.
Key Responsibilities:
- Drive store performance by maximising sales opportunities.
- Optimise KPI performance in store by identifying focus KPIs and building plans to improve them and exceed targets.
- Deliver exceptional market leading customer service to drive business growth through customer loyalty & repeat purchases.
- Demonstrate that you make your own luck by offering your customers a VIP concierge service, actively contacting them with updates on products and tastings.
- Sell the story not the Discount. Demonstrate and share your passion for product with customers through an in depth knowledge of our range, managing a tasting events programme and executing an enticing and commercially savvy tasting counter.
- Take ownership for your wine knowledge, constantly learning about our products to support your WSET qualification and confidence in selling.
- Take accountability and pride for the physical appearance and maintenance of your store both internally & externally.
- Involvement in all operational tasks to establish a thorough understanding of the day-to-day operations of running a Majestic Wine store.
- Continuously identify opportunities to make improvements which will optimise the operational running of the store.
- Ensure you remain fully compliant, safe & legal by following internal policies, processes and completing mandatory training.
- Take ownership of your own development, utilising the support and resources available.
- Be an example of Majestic’s Ways of Working and source of support for more junior team members.
Knowledge & Skills Required:
- Experience of working as part of a team in a fast-paced, target-driven retail or hospitality environment.
- Ability to deliver exceptional customer experience & service to every single customer.
- Prioritise and strategically problem solve in high pressure environments.
- Self-motivated, able to thrive when working alone and as part of a team.
- A can-do attitude with a passion for seeing problems through to solutions.
- Adaptable and resilient to meet the ever-changing demands of our business.
- Excellent communication and time management skills.
- Wine knowledge is beneficial but passion to learn more is essential to pass level 2 & 3 WSET wine qualifications.
- Hold a full UK/EU/EEA driving licence for at least 12 months with no more than 6 penalty points.
What is in it for you:
- Competitive Salary & Performance Bonus.
- Up to 20% staff discount.
- Career development opportunities - we are passionate about nurturing our internal talent, offering career progression supported by our excellent in-house training schemes!
- Fantastic incentives that take you around the world to explore our different vineyards.
- A contributory Company Pension Plan.
- Life Assurance (Worth 2 times your annual salary).
- Uniform provided.
- 29 days holiday, including public and bank holidays.
- Invites to wine tasting events.
- Access to Retail Trust which includes: Retail Rewards including Instant savings with discounted e-vouchers, discounted reloadable shopping cards, gift vouchers and gift cards, Discounts of up to 30%, Access to free counselling and support phone line.
- Company maternity, paternity and adoption leave after 26 weeks.
- Long service rewards.
- Full training provided for your first 3 months with us, continued support throughout your career with Majestic Wine.
Retail Trainee Manager - Cheltenham employer: Majestic
Contact Detail:
Majestic Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Trainee Manager - Cheltenham
✨Tip Number 1
Familiarise yourself with Majestic Wine's product range and their unique selling points. Being able to discuss specific wines, spirits, and beers confidently will show your passion and knowledge during the interview.
✨Tip Number 2
Demonstrate your customer service skills by sharing examples from previous roles where you went above and beyond for a customer. This will highlight your ability to deliver exceptional service, which is crucial for this role.
✨Tip Number 3
Research the latest trends in the wine industry and be prepared to discuss them. Showing that you are knowledgeable about the market can set you apart from other candidates.
✨Tip Number 4
Prepare questions to ask during your interview that reflect your interest in career development within Majestic Wine. This shows that you are serious about growing with the company and taking advantage of their training opportunities.
We think you need these skills to ace Retail Trainee Manager - Cheltenham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in retail or hospitality. Emphasise any roles where you delivered exceptional customer service or worked in a fast-paced environment, as these are key for the Trainee Manager position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for wine and retail. Mention specific reasons why you want to work at Majestic Wine and how you align with their values and mission. Use examples from your past experiences to illustrate your points.
Highlight Your Teamwork Skills: Since teamwork is crucial in this role, provide examples of how you've successfully collaborated with others in previous jobs. Discuss any leadership experiences, even if informal, to demonstrate your potential as a future Store Manager.
Show Your Willingness to Learn: Express your eagerness to learn about wine and retail operations. Mention your commitment to achieving WSET qualifications and how you plan to take ownership of your development during the training programme.
How to prepare for a job interview at Majestic
✨Show Your Passion for Wine
As a Trainee Manager at Majestic Wine, demonstrating your enthusiasm for wine is crucial. Be prepared to discuss your favourite wines and any experiences you have with wine tasting. This will show your genuine interest in the product and align with the company's focus on knowledgeable service.
✨Highlight Customer Service Skills
Majestic Wine places a strong emphasis on exceptional customer service. Share specific examples from your past experiences where you went above and beyond to ensure customer satisfaction. This will illustrate your ability to deliver the outstanding shopping experience they seek.
✨Prepare for Situational Questions
Expect questions that assess your problem-solving abilities in high-pressure situations. Think of scenarios where you've had to prioritise tasks or resolve conflicts within a team. This will demonstrate your adaptability and resilience, which are key traits for this role.
✨Research the Company and Its Values
Familiarise yourself with Majestic Wine's history, values, and recent developments. Understanding their transformation and growth strategy will allow you to speak confidently about how you can contribute to their goals, making you a more appealing candidate.
