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- Tasks: Support the Store Manager in driving sales and delivering exceptional customer experiences.
- Company: Join Majestic Wine, the UK's largest specialist wine retailer with a passion for quality and service.
- Benefits: Enjoy competitive salary, performance bonuses, staff discounts, and career development opportunities.
- Why this job: Be part of a dynamic team revolutionising retail while exploring your passion for wine.
- Qualifications: Experience in retail or hospitality, strong customer service skills, and a can-do attitude required.
- Other info: Full training provided, with opportunities to attend wine tasting events and explore vineyards.
The predicted salary is between 20000 - 28000 £ per year.
Fancy joining the UK’s number one Wine Specialist?
Majestic Wine in Chelmsford are looking for a dynamic, ambitious and driven individual who wants to grow and develop in a company that\’s revolutionising retail!
Who are we?
Majestic is the UK’s largest specialist wine retailer, operating a network of over stores nationwide. Founded in , the company recently passed back into private ownership following the acquisition of Fortress Investment Group and has undergone an ambitious transformation and turnaround programme. The results of which are now being seen, with record market share growth, a new and improved product range, a new website and six new stores – with a pipeline for future expansion over the next five years. With no minimum purchase, the Majestic range includes over 1, different wines, spirits and beers both online and in-store. Majestic’s key strength is over 1, WSET-trained colleagues offering knowledgeable, friendly service across all channels.
The Role
As a Majestic Trainee Manager you will embark on a 12 month development programme that will give you a detailed understanding and experience of all operational, service & leadership standards expected to become a future Majestic Store Manager. As a Majestic Trainee Manager you will work through the career pathway training programme with the support of your Store Manager setting you up for future success.
Key Responsibilities
At Majestic Wine our Customers are at the heart of everything we do. In this role, you’ll be an ambassador for the store in which you work, supporting the team to deliver an outstanding shopping experience for every one of our customers.
Drive store performance by maximising sales opportunities. Optimise KPI performance in store by identifying focus KPIs and building plans to improve them and exceed targets.
Deliver exceptional market leading customer service to drive business growth through customer loyalty & repeat purchases
Demonstrate that you make your own luck by offering your customers a VIP concierge service, actively contacting them with updates on products and tastings.
Sell the story not the Discount. Demonstrate and share your passion for product with customers through an in depth knowledge of our range, managing a tasting events programme and executing an enticing and commercially savvy tasting counter.
Take ownership for your wine knowledge, constantly learning about our products to support your WSET qualification and confidence in selling.
Take accountability and pride for the physical appearance and maintenance of your store both internally & externally
Involvement in all operational tasks to establish a thorough understanding of the day-day operations of running a Majestic Wine store – from delivering wine to our customers, merchandising stock deliveries and calling our valued customers to drive sales opportunities.
Continuously identify opportunities to make improvements which will optimise the operational running of the store.
Ensure you remain fully compliant, safe & legal by following internal policies, processes and completing mandatory training.
Take ownership of your own development, utilising the support and resources available.
Be an example of Majestic’s Ways of Working and source of support for more junior team members, feeding back to your Store Manager as appropriate.
Knowledge & Skills Required
Experience of working as part of a team in a fast-paced, target-driven retail or hospitality environment
Be able to demonstrate your ability to deliver exceptional customer experience & service to every single customer
You can prioritise and strategically problem solve in high pressure environments
Self-motivated, able to thrive when working alone and as part of a team
A can-do attitude with a passion for seeing problems through to solutions
Adaptable and resilient to meet the ever-changing demands of our business
Excellent communication and time management skills
Wine knowledge is beneficial but passion to learn more is essential to pass level 2 & 3 WSET wine qualifications
Hold a full UK/EU/EEA driving licence for at least 12 months with no more than 6 penalty points
What is in it for you:
Competitive Salary & Performance Bonus
Up to 20% staff discount
Career development opportunities – we are passionate about nurturing our internal talent, offering career progression supported by our excellent in-house training schemes!
Fantastic incentives that take you around the world to explore our different vineyards.
A contributory Company Pension Plan
Life Assurance (Worth 2 times your annual salary)
Uniform provided
29 days holiday, including public and bank holidays.
PLUS invites to wine tasting events
Access to Retail Trust which includes: Retail Rewards including Instant savings with discounted e-vouchers, discounted reloadable shopping cards, gift vouchers and gift cards, Discounts of up to 30%, Access to free counselling and support phone line
Company maternity, paternity and adoption leave after 26 weeks.
Long service rewards
Full training provided for your first 3 months with us, continued support throughout your career with Majestic Wine.
Company sick pay scheme
Job Specifics:
Contract: Permanent
Hours: 45 Hours Per Week
Must be willing to work in the following stores and surrounding area: Braintree, Colchester
Retail Trainee Manager - Chelmsford employer: Majestic
Contact Detail:
Majestic Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Trainee Manager - Chelmsford
✨Tip Number 1
Familiarise yourself with Majestic Wine's product range and their unique selling points. Being able to discuss specific wines, spirits, and beers confidently during your interview will show your passion and knowledge, which is crucial for a Retail Trainee Manager.
✨Tip Number 2
Demonstrate your understanding of retail KPIs by preparing examples of how you've previously driven sales or improved performance in a retail environment. This will highlight your ability to contribute to the store's success right from the start.
✨Tip Number 3
Showcase your leadership skills by discussing any experiences where you've supported or mentored team members. Majestic values teamwork and development, so illustrating your ability to uplift others will make you stand out.
✨Tip Number 4
Prepare to discuss how you would create an exceptional customer experience. Think of innovative ideas for customer engagement, such as tastings or events, that align with Majestic's focus on delivering outstanding service.
We think you need these skills to ace Retail Trainee Manager - Chelmsford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in retail or hospitality. Emphasise any roles where you demonstrated exceptional customer service, teamwork, and the ability to meet targets.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for wine and retail. Mention specific experiences that align with the responsibilities of the Retail Trainee Manager role, such as driving sales performance or supporting team development.
Highlight Relevant Skills: In your application, focus on skills that are crucial for the role, such as problem-solving in high-pressure environments, communication skills, and a can-do attitude. Use examples to illustrate how you've successfully applied these skills in past roles.
Show Enthusiasm for the Brand: Demonstrate your knowledge of Majestic Wine and express why you want to be part of their team. Mention any personal experiences with their products or services that have influenced your desire to work there.
How to prepare for a job interview at Majestic
✨Show Your Passion for Wine
As a Retail Trainee Manager at Majestic Wine, it's crucial to demonstrate your enthusiasm for wine and customer service. Be prepared to discuss your favourite wines and any relevant experiences that showcase your passion for the product.
✨Understand Retail KPIs
Familiarise yourself with key performance indicators (KPIs) relevant to retail. Be ready to explain how you would identify and improve these metrics in a store environment, as this will show your understanding of driving sales performance.
✨Prepare for Team Management Questions
Expect questions about team dynamics and leadership. Think of examples where you've supported or developed team members, as this role involves mentoring junior staff and fostering a positive work environment.
✨Demonstrate Problem-Solving Skills
Retail can be fast-paced and challenging. Prepare to discuss specific instances where you've successfully solved problems under pressure, showcasing your ability to prioritise and strategise effectively.