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For Companies At a Glance
- Tasks: Support store operations and deliver exceptional customer service while driving sales.
- Company: Join Majestic Wine, the UK's leading wine specialist, revolutionising retail.
- Benefits: Enjoy up to 20% staff discount, career development, and access to exclusive perks.
- Why this job: Be part of a dynamic team, learn about wine, and make a real impact on customer experience.
- Qualifications: Must have a full UK/EU driving licence and a passion for learning about wine.
- Other info: Evening and weekend work required; uniform provided.
Fancy joining the UK’s number one Wine Specialist? Majestic Wine York are looking for a dynamic, ambitious and driven individual who wants to grow and develop in a company that’s revolutionising retail!
The Role
As a Sales Assistant you’ll be supporting your store team with driving sales performance and the day-to-day running of your store. You’ll deliver exceptional customer service and experience to optimise KPI performance.
Key Responsibilities
- Drive store performance by maximising sales opportunities.
- Support your team on meeting and exceeding targets through focusing on KPI delivery.
- Deliver exceptional market leading customer service to drive business growth through customer loyalty & repeat purchases.
- Demonstrate that you make your own luck by offering your customers a VIP concierge service, actively contacting them with updates on products and tastings.
- Sell the story not the Discount. Demonstrate and share your passion for product with customers through an in-depth knowledge of our range.
- Take ownership for your wine knowledge, constantly learning about our products to support your WSET qualification and confidence in selling.
- Take accountability and pride for the physical appearance and maintenance of your store both internally & externally.
- Involvement in all operational tasks required for the day-to-day operational running of a Majestic Wine store - from delivering wine to our customers, merchandising stock deliveries and calling our valued customers to drive sales opportunities.
- Continuously identify opportunities to make improvements which will optimise the operational running of the store, feeding ideas back to your wider team so you can implement solutions together.
- Ensure you remain fully compliant, safe & legal by following internal policies, processes and completing mandatory training.
- Be an example of Majestic’s Ways of Working and source of support for more junior team members, feeding back to your Store Manager as appropriate.
- As a key holder you understand the opening and closing compliance and are confident to operate the store without your management team.
Knowledge & Skills Required
- Excellent time-management, delegation and problem-solving skills.
- Be able to demonstrate your ability to deliver exceptional customer experience & service to every single customer.
- Self-motivated, able to thrive when working alone and as part of a team.
- A can-do attitude with a passion for seeing problems through to solutions.
- Adaptable and resilient to meet the ever-changing demands of our business.
- Excellent communication and time management skills.
- Wine knowledge is beneficial but passion to learn more is essential to pass level 2 WSET wine qualifications.
- Hold a full UK/EU/EEA driving licence for at least 12 months with no more than 6 penalty points.
What is in it for you:
- Up to 20% staff discount.
- Career development opportunities - we are passionate about nurturing our internal talent, offering career progression supported by our excellent in-house training schemes!
- Uniform provided.
- Access to Retail Trust which includes: Retail Rewards including Instant savings with discounted e-vouchers, discounted reloadable shopping cards, gift vouchers and gift cards, Discounts of up to 30%, Access to free counselling and support phone line.
Job Specifics:
- Contract: Permanent.
- Hours: 18 Per Week (evening and weekend work required).
- Driving is a key part of this position so being comfortable driving one of our company vans is essential. We will not accept candidates without a full UK manual driver's license (held for at least 12 months) for this position.
Retail Sales Assistant/Driver - York (18 Hours) employer: Majestic
Contact Detail:
Majestic Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Sales Assistant/Driver - York (18 Hours)
✨Tip Number 1
Familiarise yourself with Majestic Wine's product range and their unique selling points. This will not only help you in conversations during the interview but also demonstrate your genuine interest in the role and the company.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've gone above and beyond for customers in previous roles. This will highlight your ability to deliver exceptional service, which is crucial for this position.
✨Tip Number 3
Be ready to discuss your time-management and problem-solving skills. Think of specific instances where you've successfully managed your time or resolved issues, as these are key attributes they are looking for.
✨Tip Number 4
Since driving is a key part of the job, ensure you have your driving licence details ready to share. Being confident about your driving experience can set you apart from other candidates.
We think you need these skills to ace Retail Sales Assistant/Driver - York (18 Hours)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in retail and customer service. Emphasise any previous roles where you maximised sales opportunities or delivered exceptional customer experiences.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for wine and retail. Mention specific examples of how you've contributed to team success in past roles, and express your enthusiasm for joining Majestic Wine.
Highlight Relevant Skills: In your application, focus on skills such as time management, problem-solving, and communication. Provide examples of how you've demonstrated these skills in previous positions, especially in a retail environment.
Show Your Willingness to Learn: Mention your eagerness to learn about wine and your commitment to achieving the WSET qualifications. This shows that you're not just looking for a job, but are genuinely interested in growing within the company.
How to prepare for a job interview at Majestic
✨Show Your Passion for Wine
Since this role involves selling wine, it's crucial to demonstrate your enthusiasm for the product. Research Majestic Wine's offerings and be prepared to discuss your favourite wines or any experiences you've had with them. This will show that you're genuinely interested in the role and the company.
✨Highlight Customer Service Skills
Majestic Wine places a strong emphasis on exceptional customer service. Be ready to share specific examples from your past experiences where you went above and beyond for a customer. This will illustrate your ability to deliver the VIP concierge service they are looking for.
✨Demonstrate Teamwork and Leadership
As a Sales Assistant, you'll be part of a team but also expected to take ownership of certain tasks. Prepare to discuss how you've successfully worked in teams before and any instances where you've taken the lead or supported junior members. This will show your adaptability and leadership potential.
✨Prepare for Operational Questions
The role involves various operational tasks, so be ready to discuss your experience with time management and problem-solving. Think of examples where you've efficiently handled multiple responsibilities or improved processes in previous jobs. This will highlight your suitability for the day-to-day running of the store.
