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- Tasks: Support store operations and deliver exceptional customer service while driving sales.
- Company: Join Majestic Wine, the UK's leading wine specialist, revolutionising retail.
- Benefits: Enjoy up to 20% staff discount, career development, and a provided uniform.
- Why this job: Be part of a dynamic team, learn about wine, and enhance your customer service skills.
- Qualifications: Must have a full UK/EU driving licence and a passion for learning about wine.
- Other info: Evening and weekend work required; this is a permanent role with 21 hours per week.
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Client:
Location:
Reigate, United Kingdom
Job Category:
Other
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EU work permit required:
Yes
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Job Reference:
afe00a80ceda
Job Views:
3
Posted:
29.06.2025
Expiry Date:
13.08.2025
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Job Description:
Fancy joining the UK’s number one Wine Specialist?
Majestic Wine Reigate are looking for a dynamic, ambitious and driven individual who wants to grow and develop in a company that\’s revolutionising retail!
The Role
As a Sales Assistant you’ll be supporting your store team with driving sales performance and the day-day running of your store. You’ll deliver exceptional customer service and experience to optimise KPI performance.
Key Responsibilities
At Majestic Wine our Customers are at the heart of everything we do. In this role, you’ll be an ambassador for the store in which you work, supporting the team to deliver an outstanding shopping experience for every one of our customers.
Therefore, we are looking for people who:
Drive store performance by maximising sales opportunities. Support your team on meeting and exceeding targets through focusing on KPI delivery
Deliver exceptional market leading customer service to drive business growth through customer loyalty & repeat purchases
Demonstrate that you make your own luck by offering your customers a VIP concierge service, actively contacting them with updates on products and tastings.
Sell the story not the Discount. Demonstrate and share your passion for product with customers through an in-depth knowledge of our range.
Take ownership for your wine knowledge, constantly learning about our products to support your WSET qualification and confidence in selling.
Take accountability and pride for the physical appearance and maintenance of your store both internally & externally
Involvement in all operational tasks required for the day-day operational running a Majestic Wine store – from delivering wine to our customers, merchandising stock deliveries and calling our valued customers to drive sales opportunities.
Continuously identify opportunities to make improvements which will optimise the operational running of the store, feeding ideas back to your wider team so you can implement solutions together
Ensure you remain fully compliant, safe & legal by following internal policies, processes and completing mandatory training.
Be an example of Majestic’s Ways of Working and source of support for more junior team members, feeding back to your Store Manager as appropriate.
As a key holder you understand the opening and closing compliance and are confident to operate the store without your management team.
Knowledge & Skills Required
Excellent time-management, delegation and problem-solving skills
Be able to demonstrate your ability to deliver exceptional customer experience & service to every single customer
Self-motivated, able to thrive when working alone and as part of a team
A can-do attitude with a passion for seeing problems through to solutions
Adaptable and resilient to meet the ever-changing demands of our business
Excellent communication and time management skills
Wine knowledge is beneficial but passion to learn more is essential to pass level 2 WSET wine qualifications
Hold a full UK/EU/EEA driving licence for at least 12 months with no more than 6 penalty points
What is in it for you:
Up to 20% staff discount
Career development opportunities – we are passionate about nurturing our internal talent, offering career progression supported by our excellent in-house training schemes!
Uniform provided
Access to Retail Trust which includes: Retail Rewards including Instant savings with discounted e-vouchers, discounted reloadable shopping cards, gift vouchers and gift cards, Discounts of up to 30%, Access to free counselling and support phone line.
Job Specifics:
Contract: Permanent
Hours: 21 Hours Per Week (evening and weekend work required)
Driving is a key part of this position so being comfortable driving one of our company vans is essential. We will not accept candidates without a full UK manual driver\’s license (held for at least 12 months) for this position.
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Retail Sales Assistant/Driver - Reigate (21 Hours) employer: Majestic
Contact Detail:
Majestic Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Sales Assistant/Driver - Reigate (21 Hours)
✨Tip Number 1
Familiarise yourself with Majestic Wine's product range and their unique selling points. This will not only help you in conversations with customers but also demonstrate your genuine interest in the role during any interviews.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've gone above and beyond for customers in previous roles. This will highlight your ability to deliver exceptional service, which is crucial for this position.
✨Tip Number 3
Network with current or former employees of Majestic Wine on platforms like LinkedIn. They can provide insights into the company culture and expectations, which can be invaluable during your application process.
✨Tip Number 4
Prepare to discuss your driving experience and how it relates to the role. Since driving is a key part of the job, being able to confidently talk about your driving history and any relevant experiences will set you apart.
We think you need these skills to ace Retail Sales Assistant/Driver - Reigate (21 Hours)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in retail and customer service. Emphasise any previous roles where you maximised sales opportunities or delivered exceptional customer experiences.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for wine and retail. Mention specific examples of how you've driven sales or improved customer satisfaction in past roles, and express your enthusiasm for joining Majestic Wine.
Highlight Your Skills: In your application, clearly outline your time-management, problem-solving, and communication skills. Provide examples of how you've demonstrated these skills in previous positions, especially in a team environment.
Show Your Willingness to Learn: Mention your eagerness to learn about wine and your commitment to achieving the WSET qualifications. This shows that you're not just looking for a job, but are genuinely interested in growing within the company.
How to prepare for a job interview at Majestic
✨Show Your Passion for Wine
Since this role is with a wine specialist, it's crucial to demonstrate your enthusiasm for wine. Research different types of wines and be prepared to discuss your favourites or any experiences you've had with wine tasting.
✨Highlight Customer Service Skills
Majestic Wine places a strong emphasis on exceptional customer service. Be ready to share specific examples from your past experiences where you went above and beyond to ensure customer satisfaction.
✨Demonstrate Teamwork and Leadership
As a Sales Assistant, you'll be part of a team. Share instances where you've successfully collaborated with others or taken the lead in a project. This will show that you're a team player who can also take initiative.
✨Prepare for Operational Questions
Since the role involves various operational tasks, be prepared to discuss how you would handle day-to-day store operations. Think about your time management skills and how you can contribute to the store's efficiency.