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For Companies At a Glance
- Tasks: Support store team, drive sales, and deliver exceptional customer service.
- Company: Join Majestic Wine, the UK's number one Wine Specialist, revolutionising retail.
- Benefits: Enjoy up to 20% staff discount, career development, and access to Retail Trust perks.
- Why this job: Be part of a dynamic team, learn about wine, and enhance customer experiences.
- Qualifications: Must have a full UK/EU driving licence and a passion for learning about wine.
- Other info: 10 hours per week with evening and weekend shifts; uniform provided.
Fancy joining the UK’s number one Wine Specialist? Majestic Wine Gloucester are looking for a dynamic, ambitious and driven individual who wants to grow and develop in a company that’s revolutionising retail!
The Role
As a Sales Assistant you’ll be supporting your store team with driving sales performance and the day-to-day running of your store. You’ll deliver exceptional customer service and experience to optimise KPI performance.
Key Responsibilities
- Drive store performance by maximising sales opportunities.
- Support your team on meeting and exceeding targets through focusing on KPI delivery.
- Deliver exceptional market leading customer service to drive business growth through customer loyalty & repeat purchases.
- Demonstrate that you make your own luck by offering your customers a VIP concierge service, actively contacting them with updates on products and tastings.
- Sell the story not the Discount. Demonstrate and share your passion for product with customers through an in-depth knowledge of our range.
- Take ownership for your wine knowledge, constantly learning about our products to support your WSET qualification and confidence in selling.
- Take accountability and pride for the physical appearance and maintenance of your store both internally & externally.
- Involvement in all operational tasks required for the day-to-day operational running of a Majestic Wine store - from delivering wine to our customers, merchandising stock deliveries and calling our valued customers to drive sales opportunities.
- Continuously identify opportunities to make improvements which will optimise the operational running of the store, feeding ideas back to your wider team so you can implement solutions together.
- Ensure you remain fully compliant, safe & legal by following internal policies, processes and completing mandatory training.
- Be an example of Majestic’s Ways of Working and source of support for more junior team members, feeding back to your Store Manager as appropriate.
- As a key holder you understand the opening and closing compliance and are confident to operate the store without your management team.
Knowledge & Skills Required
- Excellent time-management, delegation and problem-solving skills.
- Be able to demonstrate your ability to deliver exceptional customer experience & service to every single customer.
- Self-motivated, able to thrive when working alone and as part of a team.
- A can-do attitude with a passion for seeing problems through to solutions.
- Adaptable and resilient to meet the ever-changing demands of our business.
- Excellent communication and time management skills.
- Wine knowledge is beneficial but passion to learn more is essential to pass level 2 WSET wine qualifications.
- Hold a full UK/EU/EEA driving licence for at least 12 months with no more than 6 penalty points.
What is in it for you:
- Up to 20% staff discount.
- Career development opportunities - we are passionate about nurturing our internal talent, offering career progression supported by our excellent in-house training schemes!
- Uniform provided.
- Access to Retail Trust which includes: Retail Rewards including Instant savings with discounted e-vouchers, discounted reloadable shopping cards, gift vouchers and gift cards, Discounts of up to 30%, Access to free counselling and support phone line.
Job Specifics:
- Contract: Permanent.
- Hours: 10 Hours Per Week (evening and weekend work required).
- Driving is a key part of this position so being comfortable driving one of our company vans is essential.
Retail Sales Assistant/Driver - Gloucester (10 Hours) employer: Majestic
Contact Detail:
Majestic Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Sales Assistant/Driver - Gloucester (10 Hours)
✨Tip Number 1
Familiarise yourself with Majestic Wine's product range and their unique selling points. This will not only help you in conversations with customers but also demonstrate your genuine interest in the role during any interviews.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've gone above and beyond for customers in previous roles. This will highlight your ability to deliver exceptional service, which is crucial for this position.
✨Tip Number 3
Network with current or former employees of Majestic Wine if possible. They can provide insights into the company culture and expectations, which can be invaluable when tailoring your approach.
✨Tip Number 4
Be prepared to discuss your driving experience and how it relates to the role. Since driving is a key part of the job, demonstrating your confidence and reliability behind the wheel will strengthen your application.
We think you need these skills to ace Retail Sales Assistant/Driver - Gloucester (10 Hours)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in retail and customer service. Emphasise any previous roles where you maximised sales opportunities or delivered exceptional customer experiences.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for wine and customer service. Mention specific examples of how you've driven sales or improved customer satisfaction in past roles.
Showcase Your Skills: In your application, clearly outline your time-management, problem-solving, and communication skills. Provide examples of how you've successfully worked both independently and as part of a team.
Highlight Your Driving Experience: Since driving is a key part of the role, ensure you mention your full UK driving licence and any relevant driving experience. This will demonstrate your suitability for the position.
How to prepare for a job interview at Majestic
✨Show Your Passion for Wine
Make sure to express your enthusiasm for wine and the industry during the interview. Share any personal experiences or knowledge you have about different wines, as this will demonstrate your commitment to learning and growing in the role.
✨Highlight Customer Service Skills
Since exceptional customer service is a key responsibility, prepare examples of how you've provided outstanding service in previous roles. Discuss specific situations where you went above and beyond to meet customer needs.
✨Demonstrate Teamwork and Leadership
Be ready to talk about your experience working in teams and how you can support and motivate others. Mention any instances where you've taken the lead on a project or helped junior team members, as this aligns with the company's values.
✨Prepare Questions About the Role
Have a few thoughtful questions prepared to ask the interviewer about the store's operations, team dynamics, or opportunities for career development. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
