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For Companies At a Glance
- Tasks: Support the Store Manager and drive sales while delivering exceptional customer experiences.
- Company: Join Majestic Wine, a dynamic and ambitious retail leader.
- Benefits: Competitive salary, performance bonuses, staff discounts, and career development opportunities.
- Why this job: Be part of a passionate team and explore vineyards worldwide while growing your career.
- Qualifications: Experience in retail or hospitality, strong customer service skills, and a can-do attitude.
- Other info: Enjoy 29 days holiday, wine tasting events, and comprehensive training.
The predicted salary is between 28800 - 43200 £ per year.
Majestic Wine Chelmsford are looking for a dynamic, ambitious and driven Assistant Manager.
The Role
As a Majestic Assistant Manager, you are responsible for supporting your Store Manager in driving the sales performance and day-to-day running of your store. You’ll deliver an exceptional customer experience and optimise KPI performance all while maintaining high operational standards. You will support more junior team members to excel and reach their full potential.
Key Responsibilities:
- Support your Store Manager in driving the performance and day-to-day operations of your store.
- Take responsibility of the store and team in their absence.
- Drive store performance by maximising sales opportunities.
- Optimise KPI performance in store by identifying focus KPIs and building plans to improve them and exceed targets.
- Deliver exceptional market leading customer service to drive business growth through customer loyalty & repeat purchases.
- Demonstrate that you make your own luck by offering your customers a VIP concierge service, actively contacting them with updates on products and tastings.
- Sell the story not the Discount. Demonstrate and share your passion for product with customers through an in-depth knowledge of our range, managing a tasting events programme and executing an enticing and commercially savvy tasting counter.
- Support the recruitment, management & development of the team.
- Be a sounding board and source of support for more junior team members, feeding back to your Store Manager as appropriate.
- Support more junior team members to develop their product knowledge and pass their WSET qualifications and continuously develop your own knowledge.
- Take accountability and pride for the physical appearance and maintenance of your store both internally & externally - ensuring swift reporting and escalation until resolved.
- Continuously identify opportunities to make improvements which will optimise the operational running of the store.
- Ensure you remain fully compliant, safe & legal by following internal policies, processes and completing mandatory training.
- Support the cascade of store, regional and business updates and communications.
Knowledge & Skills Required:
- Experience of working as part of a team in a fast-paced, target-driven retail or hospitality environment.
- Be able to demonstrate your ability to deliver exceptional customer experience & service.
- Experience of understanding retail KPIs and how to drive improvements.
- You can prioritise and strategically problem solve in high pressure environments.
- Self-motivated, able to thrive when working alone and as part of a team.
- A can-do attitude with a passion for seeing problems through to solutions.
- Excellent communication and time management skills.
- Willingness to work towards WSET 2 and 3 Qualifications.
- Hold a full UK/EU/EEA driving licence for at least 12 months with no more than 6 penalty points.
What is in it for you?
- Competitive Salary & Performance Bonus.
- Up to 20% staff discount.
- Career development opportunities - we are passionate about nurturing our internal talent, offering career progression supported by our excellent in-house training schemes!
- Fantastic incentives that take you around the world to explore our different vineyards.
- A contributory Company Pension Plan.
- Life Assurance (Worth 2 times your annual salary).
- Uniform provided.
- 29 days holiday, including public and bank holidays.
- PLUS invites to wine tasting events.
- Access to Retail Trust which includes: Retail Rewards including Instant savings with discounted e-vouchers, discounted reloadable shopping cards, gift vouchers and gift cards, Discounts of up to 30%, Access to free counselling and support phone line.
- Long service rewards.
- Full training provided for your first 3 months with us, continued support throughout your career with Majestic Wine.
Job Specifics:
- Contract: Permanent.
- Hours: 45 Hours Per Week.
- Start date for role will be 01/04/.
Internal Applicants: Please have a conversation with your line manager before applying.
Retail Assistant Manager - ChelmsfordNew employer: Majestic
Contact Detail:
Majestic Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Assistant Manager - ChelmsfordNew
✨Tip Number 1
Get to know the company inside out! Research Majestic Wine, their values, and what makes them tick. This way, when you walk into that interview, you can show off your knowledge and passion for the brand.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a mate or in front of the mirror. Focus on how your experience aligns with the role of Assistant Manager and be ready to share specific examples of your achievements.
✨Tip Number 3
Dress to impress! Make sure you look smart and professional for your interview. First impressions count, and showing that you care about your appearance reflects well on your commitment to the role.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the position and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Retail Assistant Manager - ChelmsfordNew
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through! We want to see how much you love delivering exceptional customer experiences and driving sales. Share specific examples that highlight your passion for retail and customer service.
Tailor Your CV: Make sure your CV is tailored to the Assistant Manager role at Majestic Wine. Highlight your experience in a fast-paced retail environment and any achievements related to KPIs. We’re looking for candidates who can demonstrate their ability to drive performance and support team development.
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read. We appreciate well-structured applications that get straight to the heart of your relevant skills and experiences.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining the Majestic Wine team!
How to prepare for a job interview at Majestic
✨Know Your Stuff
Before the interview, dive deep into Majestic Wine's product range and values. Familiarise yourself with their KPIs and think about how you can contribute to driving sales and enhancing customer experience. Being able to discuss specific products and your passion for them will show that you're genuinely interested in the role.
✨Showcase Your Leadership Skills
As an Assistant Manager, you'll be supporting and guiding a team. Prepare examples of how you've successfully led a team or supported junior members in previous roles. Highlight your ability to motivate others and drive performance, as this will resonate well with the interviewers.
✨Customer Experience is Key
Majestic Wine places a strong emphasis on exceptional customer service. Think of instances where you've gone above and beyond for customers. Be ready to share these stories during your interview to demonstrate your commitment to delivering a top-notch shopping experience.
✨Ask Insightful Questions
Prepare thoughtful questions to ask at the end of your interview. This could include inquiries about the store's current KPIs, upcoming product launches, or how they support team development. Asking insightful questions shows your enthusiasm for the role and helps you gauge if it's the right fit for you.
