Retail Manager in Training - Bangor (North Wales)

Fancy joining the UK’s number one Wine Specialist? Majestic Wine are looking for a dynamic, ambitious and experienced Retail Manager to join our Bangor (North Wales) team.

Who are we? Majestic is the UK’s largest specialist wine retailer, operating a network of over stores nationwide. Founded in , the company recently passed back into private ownership following the acquisition of Fortress Investment Group and has undergone an ambitious transformation and turnaround programme. The results of which are now being seen, with record market share growth, a new and improved product range, a new website and six new stores - with a pipeline for future expansion over the next five years. With no minimum purchase, the Majestic range includes over 1, different wines, spirits and beers both online and in-store. Majestic’s key strength is over 1, WSET-trained colleagues offering knowledgeable, friendly service across all channels.

The Role: An exciting opportunity has arisen to become a Manager in Training for our Bangor store. As a Majestic Manager in Training you will embark on a 12 month development programme working alongside a high performing, experienced Store Manager that will give you a detailed understanding and experience of all operational, service & leadership standards expected to become a Majestic Store Manager. As a Majestic Manager in Training, you will work through the career pathway training programme with the support of your Store Manager setting you up to take over the running of the store after the training period has concluded.

Job Specifics:

• Contract: Permanent
• Hours: 45 Hours Per Week
• Salary: Dependent on experience

Key Responsibilities:

• At Majestic Wine our Customers are at the heart of everything we do. In this role, you’ll be an ambassador for the store in which you work, supporting the team to deliver an outstanding shopping experience for every one of our customers.
• Drive store performance by maximising sales opportunities.
• Optimise KPI performance in store by identifying focus KPIs and building plans to improve them and exceed targets.
• Deliver exceptional market leading customer service to drive business growth through customer loyalty & repeat purchases.
• Demonstrate that you make your own luck by offering your customers a VIP concierge service, actively contacting them with updates on products and tastings.
• Sell the story not the Discount.
• Demonstrate and share your passion for product with customers through an in depth knowledge of our range, managing a tasting events programme and executing an enticing and commercially savvy tasting counter.
• Take ownership for your wine knowledge, constantly learning about our products to support your WSET qualification and confidence in selling.
• Take accountability and pride for the physical appearance and maintenance of your store both internally & externally.
• Involvement in all operational tasks to establish a thorough understanding of the day-day operations of running a Majestic Wine store - from delivering wine to our customers, merchandising stock deliveries and calling our valued customers to drive sales opportunities.
• Continuously identify opportunities to make improvements which will optimise the operational running of the store.
• Ensure you remain fully compliant, safe & legal by following internal policies, processes and completing mandatory training.
• Take ownership of your own development, utilising the support and resources available.
• Be an example of Majestic’s Ways of Working and source of support for more junior team members, feeding back to your Store Manager as appropriate.

Knowledge & Skills Required:

• Experience of managing a team in a fast-paced, target-driven retail or hospitality environment.
• Be able to demonstrate your ability to deliver exceptional customer experience & service to every single customer.
• You can prioritise and strategically problem solve in high pressure environments.
• Self-motivated, able to thrive when working alone and as part of a team.
• A can-do attitude with a passion for seeing problems through to solutions.
• Adaptable and resilient to meet the ever-changing demands of our business.
• Excellent communication and time management skills.
• Wine knowledge is beneficial but passion to learn more is essential to pass level 2 & 3 WSET wine qualifications.
• Hold a full UK / EU / EEA driving licence for at least 12 months with no more than 6 penalty points.

What is in it for you:

• Competitive Salary & Performance Bonus.
• Up to 20% staff discount.
• Career development opportunities - we are passionate about nurturing our internal talent, offering career progression supported by our excellent in-house training schemes!
• Fantastic incentives that take you around the world to explore our different vineyards.
• A contributory Company Pension Plan.
• Life Assurance (Worth 2 times your annual salary).
• Uniform provided.
• 29 days holiday, including public and bank holidays. PLUS invites to wine tasting events.
• Access to Retail Trust which includes: Retail Rewards including Instant savings with discounted e-vouchers, discounted reloadable shopping cards, gift vouchers and gift cards, Discounts of up to 30%, Access to free counselling and support phone line.
• Company maternity, paternity and adoption leave after 26 weeks.
• Long service rewards.
• Full training provided for your first 3 months with us, continued support throughout your career with Majestic Wine.
• Company sick pay scheme.