Retail Sales Assistant/Driver in Worcester

As a Sales Assistant you’ll be supporting your store team with driving sales performance and the day-to-day running of your store. You’ll deliver exceptional customer service and experience to optimise KPI performance.

Key Responsibilities

• Drive store performance by maximising sales opportunities and supporting your team to meet and exceed targets through a focus on KPI delivery.
• Deliver exceptional market-leading customer service to drive business growth through customer loyalty and repeat purchases.
• Offer customers a VIP concierge service, actively contacting them with updates on products and tastings.
• Sell the story, not the discount, and share your passion for product through an in-depth knowledge of our range.
• Take ownership of your wine knowledge, constantly learning about our products to support your WSET qualification and confidence in selling.
• Take accountability and pride for the physical appearance and maintenance of your store both internally and externally.
• Involve in all operational tasks required for the day-to-day operational running of a Majestic Wine store – from delivering wine to customers, merchandising stock deliveries and calling customers to drive sales opportunities.
• Continuously identify opportunities to make improvements that optimise the operational running of the store, feeding ideas back to your wider team to implement solutions together.
• Ensure you remain fully compliant, safe, and legal by following internal policies and processes and completing mandatory training.
• Be an example of Majestic’s Ways of Working and a source of support for more junior team members, feeding back to your Store Manager as appropriate.
• As a key holder understand the opening and closing compliance and be confident to operate the store without your management team.

Knowledge & Skills Required

• Excellent time-management, delegation and problem-solving skills.
• Demonstrate your ability to deliver exceptional customer experience & service to every single customer.
• Self-motivated, able to thrive when working alone and as part of a team.
• A can-do attitude with a passion for seeing problems through to solutions.
• Adaptable and resilient to meet the ever-changing demands of our business.
• Excellent communication and time-management skills.
• Wine knowledge is beneficial but passion to learn more is essential to pass level 2 WSET wine qualifications.
• Hold a full UK, manual-transmission driving licence for at least 12 months with no more than 6 penalty points.

What is in it for you

• Up to 20% staff discount.
• Career development opportunities – nurturing internal talent with career progression supported by excellent in-house training schemes.
• Uniform provided.
• Access to Retail Trust, including retail rewards, instant savings with discounted e-vouchers, discounted reloadable shopping cards, gift vouchers and gift cards, discounts of up to 30%, and access to free counselling and support phone line.

Job Specifics

• Contract: Permanent.
• Hours: 12 hours per week.
• Must be able to work evenings and weekends.
• Driving is a key part of this position; you must be comfortable driving one of our company vans.
• A full UK manual driver’s licence held for at least 12 months is required.